Windows 10 logo stuck after brand new installation

tory · 28 Dec 2020

Hi tenforums,

I wonder if someone here could help me.
I assembled a new pc, but I have trouble installing windows 10. After installing it with usb stick, the system correctly reboots, but it gets stucked at the screen with windows/mobo manifacturer logo: the spinning circle dots stop spinning :C.

I have tried lot of things, but the most strange is that Ubuntu 18 run without any issue.

I recently managed to print the boot log and I found this:

Code:

BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\amdfendr.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys

It seems related to gpu, or not? I also found out with msinfo32 tool (run from prompt of installation usb drive) that the gpu is among the pcie peripherals with some errors cause: driver not installed. I do not know if this is normal at first intall.

What I tried until now:

download again the iso (from azure, from windows main website, from rufus)
Tried using the windows media creation tool but 1) It stucks at like 50% and 2) I would like to install the edu version, while windows tool force me to download and burn the usb with the Pro version (the one actually installed). I also tried using the windows media tool to download & burn the usb stick
Burn the iso on a different usb drive, with rufus and with copy and paste after mounting it
Install with/without licence key the Educational N version and not N version
Install in the unformatted SSD, formatted SSD to ntfs with 2 partitions
Update mobo bios to last version
Use different usb ports,
Only Monitor (displayport through graphic card), wired keyboard and mouse connected, plus wifi card (attached to mobo, can't unplug it). I also unplug the HDD while installing
Start in safe mode, but it says something like : "Installation can not be completed while in safe mode"
Disable secure boot from bios
Put RAM speed to auto and to 3600MHz (the actual velocity)
Resetting the pc from the Windows troubleshoot menu that comes after 3 reset : "There was a problem resetting your PC. No changes were made"
Format the usb drive to gpt and mbr
Check SSD disk for defects, installing Windows on another disk ( the mechanic one, seagate barracuda 1TB)
Check RAM for defects, found nothing (memtest64+ from ubuntu live usb 3 passes, and windows memory test in standard mobe from windows live usb; the extended mode stucks at 21% for several hours)
Trying installing older windows 10 (19H version, november 2019)
Mobo bios updated
Run some stress test on ubuntu. for gpu, UNIGINE superposition benchmark seems in line with similar spec systems.

My system:

CPU : AMD Ryzen 3600xt
GPU : AMD Radeon 5600XT
MOBO : MSI 550M PRO-VDH-WIFI
RAM : 2x8gb corsair vengeance lpx 3600mhz (removed one recently to see if it was a problem of faulty stick)
SSD : Samsung 860 Evo 500Gb
HDD: Seagate Barracuda 1TB (unplugged while trying to solve this issue)

Thanks for any help

WildcardDE · 28 Dec 2020

Try to run sfc /scannow while in the command promt of the Stick

tory · 28 Dec 2020

WildcardDE said:

Try to run sfc /scannow while in the command promt of the Stick

Both

Code:

sfc /scannow

And

Code:

D:\Windows\System32\sfc /scannow

(I am not sure if the first check the usb or the partition with installed windows)

find no errors. No integrity violation (free translation, I am not sure about exact English output)

zbook · 28 Dec 2020

Windows 10 pro can be installed using the Microsoft websites MCT.

Follow the steps in these links:

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10

Clean Install Windows 10

Windows 10 Education Pro

Use Activation Troubleshooter in Windows 10
https://support.microsoft.com/en-us/...troubleshooter
https://support.microsoft.com/en-us/...-phone-numbers
https://support.microsoft.com/en-us/...ws-10-activate
https://support.microsoft.com/en-in/...ws-10-activate

tory · 28 Dec 2020

zbook said:

Windows 10 pro can be installed using the Microsoft websites MCT.

Follow the steps in these links:

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10

Clean Install Windows 10

Windows 10 Education Pro

Use Activation Troubleshooter in Windows 10
https://support.microsoft.com/en-us/...troubleshooter
https://support.microsoft.com/en-us/...-phone-numbers
https://support.microsoft.com/en-us/...ws-10-activate
https://support.microsoft.com/en-in/...ws-10-activate

Hi,

I already followed that steps. I tried creating the usb stick for installation burning the iso with rufus, copying and pasting the image, and using windows installation tool.
I tried both using the activation key and continue without inserting it, for different kind of windows (home, edu, edu N...)

I can not get through the first reboot, so no cortana say hello and no way for activating with the key after the install

zbook · 28 Dec 2020

tory said:

Hi,

I already followed that steps. I tried creating the usb stick for installation burning the iso with rufus, copying and pasting the image, and using windows installation tool.
I tried both using the activation key and continue without inserting it, for different kind of windows (home, edu, edu N...)

I can not get through the first reboot, so no cortana say hello and no way for activating with the key after the install

There is no Rufus in the links posted.

Please follow the steps here:

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10

These methods work for Windows 10 pro and home.

tory · 29 Dec 2020

Thanks for the help but:

zbook said:

https://www.microsoft.com/en-us/soft...load/windows10

This link let me download windows iso (from a not windows pc) or windows media creation tool (from a windows pc). I tried both

zbook said:

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File

This explain how to download the iso. I already tried the first 3 options. 4 is for windows "insiders", 5 and 6 are other method to download iso, should I try also them?

zbook said:

Create Bootable USB Flash Drive to Install Windows 10

This explains how to put iso in the usb stick. I already tried the first 2 (2nd is about rufus). 3rd is for old BIOS, probably does not apply to me. Should I try the 4th and 5th options?

Paul Black · 29 Dec 2020

Hello @tory,

Boot into Safe Mode. This will only load basic OS drivers etc [ no third-party drivers ]. Copy the .bat file to a USB, and then copy it to the Desktop and Run it. It will show if there are any corrupt system drivers.

> How to Start Windows 10 into Safe Mode or Normal Mode

Check for ANY Problem Device Errors

[1] Click on this TenForums link => Batch Scripts / Programs.
[2] Goto the heading Find ANY Problem Devices . . .
[3] Download and Run the .bat file named Find_ANY_Problem_Devices.bat.

If there are NO ERRORS:

You will receive the message NO PROBLEM DEVICES WERE FOUND!, and NO text file is created on the Desktop.

If there are ERRORS:

There will be a Prob_Devices.txt file created on the Desktop.

EITHER . . .

Copy & Paste the results into your post using the [CODE] [/ CODE] tags [ see below ].

Open Prob_Devices.txt in Notepad.
Press the Ctrl + A keys together.
Press the Ctrl + C keys together.
In your post, click the Hashtag icon #.
Click INSIDE the [CODE] [/ CODE] tags and Press the Ctrl + V keys together.

In your post it will look like this . . .

Code:

<<< Results >>>

OR . . .

Upload the Prob_Devices.txt file => How to Upload and Post Screenshots and Files at Ten Forums.

Startup Repair

These Tutorials are listed in alphabetical order as opposed to relevance order.

Resources:

> How to Boot to Advanced Startup Options in Windows 10
> How to Enable or Disable Automatic Repair in Windows 10
> How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
> How to Run a Startup Repair in Windows 10
> How to Troubleshoot Windows 10 Failure to Boot using Recovery Environment

I hope this helps.

tory · 29 Dec 2020

Hi Paul Black, thanks for the help.

Unfortunately, I can not access to safe mode, because of error: "Installation can not be completed while in safe mode".
But I managed to run in someway the script from the prompt of the recovery usb (the one used to install windows). I had to change some commands but it should have run as expected.

The output is:

Code:

NO PROBLEM DEVICES WERE FOUND! 
There was an error with a not installed perhiperals (free translation, and I do not remember exactly what it said)

but I am not sure if some problems with the text filtering occured because of running the bat from the stick.

However, the msinfo has printed the report. In the msinfo gui (I managed to run this through usb stick), I notice only this that could be interesting "peripherals with problems", sorry it is in italian, I have put some translation:

Code:

[Periferiche con problemi] (="peripherals with problems")

Periferica	ID periferica PNP	Codice errore	
Non disponibile (="not available")	ACPI\AMDIF030\0	I driver del dispositivo non sono installati.	
Controller video (compatibile VGA)	PCI\VEN_1002&DEV_731F&SUBSYS_51221849&REV_CA\6&7D6670A&0&00000019	I driver del dispositivo non sono installati (= "peripheral drivers are not installed").	
Controller di rete	PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\6&2318EDD2&0&0040020A	I driver del dispositivo non sono installati.	
Controller crittografia/decrittografia PCI	PCI\VEN_1022&DEV_1486&SUBSYS_7C951462&REV_00\4&2997322B&0&0141	I driver del dispositivo non sono installati.	
Controller del bus di gestione sistema	PCI\VEN_1022&DEV_790B&SUBSYS_7C951462&REV_61\3&11583659&0&A0	I driver del dispositivo non sono installati.	
Dispositivo PCI	PCI\VEN_1022&DEV_148A&SUBSYS_7C951462&REV_00\4&A8E2F7A&0&0039	I driver del dispositivo non sono installati.	
Dispositivo PCI	PCI\VEN_1022&DEV_1485&SUBSYS_7C951462&REV_00\4&2997322B&0&0041	I driver del dispositivo non sono installati.	
Controller Ethernet	PCI\VEN_10EC&DEV_8168&SUBSYS_7C951462&REV_15\6&39B98C8&0&0048020A	Reinstallare i driver per questo dispositivo. (= "reinstall drivers for this dispositive")	
Non disponibile	USB\VID_8087&PID_0AA7\6&52CBD2F&0&13	I driver del dispositivo non sono installati.

I attach the complete msinfo report, (the prob_device file was empy)

Paul Black · 29 Dec 2020

Hello @tory,

BSOD - Initial Data Collection

This is an English based site. Please post ALL replies, information, and output, in English.

I ran the output through Google Translate and this is what it said . . .

Code:

Peripherals with problems] (= "peripherals with problems")

Device PNP device ID Error code
Not available (= "not available") ACPI \ AMDIF030 \ 0 The device drivers are not installed.
Video controller (VGA compatible) PCI \ VEN_1002 & DEV_731F & SUBSYS_51221849 & REV_CA \ 6 & 7D6670A & 0 & 00000019 The device drivers are not installed (= "peripheral drivers are not installed").
PCI Network Controller \ VEN_8086 & DEV_24FB & SUBSYS_21108086 & REV_10 \ 6 & 2318EDD2 & 0 & 0040020A The device drivers are not installed.
PCI Encryption / Decryption Controller PCI \ VEN_1022 & DEV_1486 & SUBSYS_7C951462 & REV_00 \ 4 & 2997322B & 0 & 0141 The device drivers are not installed.
PCI System Management Bus Controller \ VEN_1022 & DEV_790B & SUBSYS_7C951462 & REV_61 \ 3 & 11583659 & 0 & A0 The device drivers are not installed.
PCI Device PCI \ VEN_1022 & DEV_148A & SUBSYS_7C951462 & REV_00 \ 4 & A8E2F7A & 0 & 0039 The device drivers are not installed.
PCI Device PCI \ VEN_1022 & DEV_1485 & SUBSYS_7C951462 & REV_00 \ 4 & 2997322B & 0 & 0041 The device drivers are not installed.
PCI Ethernet Controller \ VEN_10EC & DEV_8168 & SUBSYS_7C951462 & REV_15 \ 6 & 39B98C8 & 0 & 0048020A Reinstall the drivers for this device. (= "reinstall drivers for this device")
Unavailable USB \ VID_8087 & PID_0AA7 \ 6 & 52CBD2F & 0 & 13 The device drivers are not installed.

So it certainly appears that system drivers were NOT installed during the installation process.

I hope this helps.