Windows updates have been a pain with this PC for a while. This is the latest. I have tried DISM, SFC /scannow, Windows Update Troubleshooter. Nothing has worked. Is this unique to me or common?
This is one of those Acer Revo-like PCs. I know it sounds odd, but it seemed to be when I changed from a traditional hdd to an ssd.
Hi, unfortunately I don't know what your build number is- the forum did prompt you thus:
- so we don't have to keep asking.
As you've tried those, and I assume you've
a. Checked your disk (e,g, Hard Disk Sentinel (excellent - SSDs too, result right on its GUI) )
b. run chkdsk c: /scan
from an admin command prompt
as a matter of course..
and I assume you've checked you have plenty of free space on C:
it would be worth you trying an in-place upgrade repair install which keeps all progs and data
Download iso file for your major build (whichever that is, tutorial available)
rt click iso file
click Mount
open new drive letter created
double click setup.exe
You can get some sort of view of that by scanning comments after the article per update per build in the News section.Is this unique to me or common?
Guilty as charged, dalchina. I just passed right through dialog without reading. My apologies.
Build Number
Hard Disk Sentinal
chkdsk c: /scan results
Windows has scanned the file system and found no problems.
No further action is required.
243622966 KB total disk space.
31838812 KB in 270574 files.
224664 KB in 111005 indexes.
0 KB in bad sectors.
565342 KB in use by the system.
65536 KB occupied by the log file.
210994148 KB available on disk.
4096 bytes in each allocation unit.
60905741 total allocation units on disk.
52748537 allocation units available on disk.
Total duration: 23.79 seconds (23796 ms).
Free space on drive - 198GB of 323GB
I think all this looks pretty good.
I can do a repair install or clean install. I did a couple clean installs in the past dealing with similar Windows Update issues without success. This PC has no data or programs on it other than the Windows 10 OS, so I wouldn't mind a clean install if you think it would be of help.
Hi, thanks, do you have any other PCs connected to the same router, and if so, do they update ok?
- given what you've done that suggests your O/S is intactIf you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Try one of these methods to resolve the problem.
- possible download problems?
You could first try
Reset Windows Update in Windows 10
Otherwise, the easiest path of least resistance would be either the in-place upgrade repair or a clean install.
You should keep an eye on that disk.. you can continuously monitor e.g. with Crystal Diskinfo (or HD Sentinel) against thresholds; I found that using Macrium Reflect for disk imaging detected an incipient failure as it does a CRC check when reading the data to be imaged.
That was confirmed by Hard Disk Sentinel.
Between posting my response and your reply I actually did perform a Reset Windows Update in Windows 10. No cigar.
I have no problem doing a clean install. The only reason I hesitate is I have done this two times before for crashing on Windows updates without success.
Before doing that let ask a probably stupid question- Is there no way any of this could be triggered by something in my hardware?
Actually I detest smoking, so am very happy about that..(!)
Considering your router/ISP etc: again:
Have you applied any tweaks/ installed 3rd party security/ any unusual programs?do you have any other PCs connected to the same router, and if so, do they update ok?
If you had some hardware issue I would expect that to become apparent in other ways too.
.The only reason I hesitate is I have done this two times before for crashing on Windows updates without success
-> try an in-place upgrade repair install.
I just check this main PC and all updates installed without a hitch.
I will do a clean install and see what happens. Thanks Dalchina!
When you do, start a new routine of disk imaging (e.g. Macrium Reflect -free/paid - + large enough external storage for image files.
Create your first image as soon as you reasonably can, together with a backup definition file you can then use for subsequent differential images.
Then, should you experience the same thing, you can restore the most recent image before that started, meaning you don't lose very much if your image was recent or little had changed since then.
Note: all personal data- everything- on the partitions restored- will be back as they were when the image was created.
Also recommended - have a System Restore point created e.g. on a daily schedule (Tutorial available)
Hello again, Dalchina-
I performed the clean install. I intentionally started up without a network connection both to avoid using a Microsoft signin and so I did not have an internet connection when Windows started. Once Windows was fully booted everything was fine and stable. I decided to connect to the internet. Within 1 minute the system shutdown and each time I tried to reboot it failed.
I managed to start it in safe mode and there was a message that some updates that had been installed were removed, but I could not find what was removed. I did see where it tried to install the video driver which has a known flaw. It will not work with Win10. When I rebooted it again went into a boot loop. Startup, crash, reboot.
I decided to do a reset of the system to clear out any updates that had been installed. This time before I enabled the internet I disabled Windows Update from automatically downloading drivers and paused Windows Updates entirely for 7 days. Then I connected to the internet. Everything is working fine. I am sort of afraid to let it start updating. I guess it is possible the hardware driver updates were causing not only the video black out and crashing.
If it's this one.. it seems to be from around 2014.Acer Veriton VN4620G-i5333X review from Computer Parts, PC Components, Laptops, Gaming Systems, and more - Newegg.com
4 May 2014 — Acer Veriton VN4620G-i5333X
As such, you will know it's not supported for Win 10.. therefore any problems you have running Win 10 on it rest with you as you are in non-guaranteed territory.
It may be that it will
- run with an older build of Win 10 and no further updates
- need a specific version of certain drivers as you suggest
I.e. you may be able to run Win 10 up to a specific build with specific drivers and then block all updates.
Whatever that means exactly, it does seem to support that view.Windows updates have been a pain with this PC for a while.
As to the drivers, your best option would be to use the last available from your manufacturer's site, without updates.
Once you have a stable version of Win 10 on it, ensure that is secured
- updates blocked
- disk image created
- System Restore point
you could with due caution allow an update and test it if you wished, ensuring you know specifically which it is and can then revert.
Think back to when Win 10 was last stable on this PC.I performed the clean install. I intentionally started up without a network connection both to avoid using a Microsoft signin and so I did not have an internet connection when Windows started. Once Windows was fully booted everything was fine and stable. I decided to connect to the internet. Within 1 minute the system shutdown and each time I tried to reboot it failed
Which major build was that?
I suggest you clean install that same major build (all isos freely available, Tutorial available - see Heidoc iso downloader). Create a bootable disk with that using e.g. Rufus (suitable instructions available in applicable tutorial in the searchable Tutorial section).
Install Win 10 without accepting updates/internet disconnected.
Disable WU (Tutorial available).
Quote
