Windows 10 Update Error Code: 0x80073712 Solved

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  1.    14 Apr 2018 #1

    Windows 10 Update Error Code: 0x80073712


    Issue – Following Shawn Brink’s tutorial (which was great), I have been unable to fix the windows update problem I have encountered. The step 6 process dism /online /cleanup-image /restorehealth /Source:wim:F:\sources\install.wim:2 gets to 80.6% completed and then errors out with the 0x800f081f error. I am hoping another set of eyes on the below can show me the errors of my ways and solve this update issue….

    Background - Windows update 2018-04 (KB4093112) failed to install and was stuck as a pending update. Windows troubleshooting would not solve the problem. In reviewing the install history, I also found that the 2018-03 update (KB4089848) failed and apparently never successfully installed. I attempted to download both updates and install them without any success.

    Using the wushowhide.diagcab tool, I was able to hide the pending 2018-04 update and clear it from the pending updates list. After this when I check for updates it states my device is up to date. However, every time I run the troubleshooter for windows update it indicates there are pending updates that need to be installed and to apply this fix. After applying this fix, it wants to Repair Windows Update Database Corruption. After applying both fixes it indicates all were fixed. But I still cannot install the updates manually or by using windows update after unhiding them.

    Below are the subsequent steps and results that I have taken to try to solve this problem (following Shawn Brink’s process)….with no success.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32>

    Step 3: PS C:\WINDOWS\system32> Repair-WindowsImage -online -Checkhealth

    Path :
    Online : False
    ImageHealthState : Repairable
    RestartNeeded : False

    Step 4: PS C:\WINDOWS\system32> Repair-WindowsImage -online -scanhealth

    Path :
    Online : False
    ImageHealthState : Repairable
    RestartNeeded : False

    Step 5: PS C:\WINDOWS\system32> Repair-WindowsImage -online -RestoreHealth

    Repair-WindowsImage : The restore operation failed. Either the repair source was not found or the component store
    cannot be repaired.
    At line:1 char:1
    + Repair-WindowsImage -online -RestoreHealth
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (:) [Repair-WindowsImage], COMException
    + FullyQualifiedErrorId : Microsoft.Dism.Commands.RepairWindowsImageCommand

    Step 5 (via Command Window versus Power Shell):
    C:\WINDOWS\system32>dism /online /cleanup-Image /Restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.248

    [===========================80.6%============== ]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source | Microsoft Docs.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    Step 6a: PS C:\WINDOWS\system32> dism /get-Wiminfo /wimfile:f:\sources\install.wim /index:2

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Details for image : f:\sources\install.wim

    Index : 2
    Name : Windows 10 Home
    Description : Windows 10 Home
    Size : 14,586,404,734 bytes
    WIM Bootable : No
    Architecture : x64
    Hal : <undefined>
    Version : 10.0.14393
    ServicePack Build : 0
    ServicePack Level : 0
    Edition : Core
    Installation : Client
    ProductType : WinNT
    ProductSuite : Terminal Server
    System Root : WINDOWS
    Directories : 18915
    Files : 102743
    Created : 7/16/2016 - 11:11:29 AM
    Modified : 7/16/2016 - 11:11:58 AM
    Languages :
    en-US (Default)

    The operation completed successfully.

    Step 6: C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth /Source:wim:F:\sources\install.wim:2

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.248

    [===========================80.6%============== ]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source | Microsoft Docs.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logdism /online /cleanup-image /restorehealth /Source:wim:F:\sources\install.wim:2
      My ComputerSystem Spec

  2.    15 Apr 2018 #2

    Hi Roundhead87 and welcome to Tenforums.
    Looks to me like you're doing everything right; but your ISO is out of date.
    You can try the dism commands with the latest ISO from MS.
    Download Windows 10 ISO File Windows 10 Tutorials

    I know there are many people with issues installing KB4063112 cume and the 110 flash update as well.
    Cumulative Update KB4093112 Windows 10 v1709 Build 16299.371 - Apr. 10 - Windows 10 Forums
    But you have a problem with March's update as well.
    Have you tried downloading that from the Update Catalog and installing it that way?
    Cumulative Update KB4089848 Windows 10 v1709 Build 16299.334 - Mar. 22 - Windows 10 Forums

    I would suggest perhaps an in-place repair. Right-click and mount the latest ISO, and run setup.exe from within the operating system. Select to keep apps and files. You can watch the video in the tut - it's quite easy, and may solve your problem.
    Repair Install Windows 10 with an In-place Upgrade Windows 10 Tutorials
    You may also want to wait for the Spring Creators Update, which is supposed to be out soon (this week?)
    HTH.
      My ComputerSystem Spec

  3.    15 Apr 2018 #3

    Windows 10 Update Error Code: 0x80073712


    Simrick - I appreciate the response. I did previously try to manually download the March update and it failed to load. Actually it loaded but on the reboot my screen was jacked up (not the blue screen of death, but just as bad). The system rebooted two more times and undid the install of the March update.

    I just downloaded the Win10_1709_English_x64.iso file and mounted it. Then reran set 6 from the DISM tutorial (I tried both with index of 3 and 5 (Windows 10 Home and Windows 10 Single Language). Same result as before, process stopped at 80.6% with the Error: 0x800f081f - The source files could not be found.

    I will try the in-place repair next....
      My ComputerSystem Spec

  4.    18 Apr 2018 #4

    Roundhead87 said: View Post
    Simrick - I appreciate the response. I did previously try to manually download the March update and it failed to load. Actually it loaded but on the reboot my screen was jacked up (not the blue screen of death, but just as bad). The system rebooted two more times and undid the install of the March update.
    That is not good. Do you have a lot of peripherals attached to that rig? Any old(er) equipment that can be disconnected? Overclocking you can undo? Anything in Reliability History that might give a clue? Perhaps a failing SATA cable or USB port or something?

    Roundhead87 said: View Post
    I just downloaded the Win10_1709_English_x64.iso file and mounted it. Then reran set 6 from the DISM tutorial (I tried both with index of 3 and 5 (Windows 10 Home and Windows 10 Single Language). Same result as before, process stopped at 80.6% with the Error: 0x800f081f - The source files could not be found.

    I will try the in-place repair next....
    Hmmmm.....(unless you actually have Single Language on the machine, you wouldn't want to point to that one).
    Will be interested to hear the results of the repair install. (Sorry, I have been unavailable for several days).
      My ComputerSystem Spec

  5.    18 Apr 2018 #5

    BTW: Have you run a chkdsk lately on your OS drive?
    CHKDSK /r
      My ComputerSystem Spec


  6. Posts : 198
    Windows 10 Pro
       21 Apr 2018 #6

    Ive always found that deleting the content of the Software Distribution folder in safemode, rebooting and checking for updates works for me :)
      My ComputerSystem Spec

  7.    21 Apr 2018 #7

    Simrick - I agree that this is not good. But I don't have much attached to this computer (oldest cards are my graphics card (Radeon XD 5800) and sound card (Creative SB X-SFI). Motherboard, processor, HDD are new within the last year or so. No overclocking. I re-ran chkdsk /f and had no issues. I reviewed the reliability history report and found no smoking gun there either. I am going to sit tight until the next update comes out from MS and see if that works. If not, I will strip out everything from the system (pull all cards except the graphics card) and try again from there.

    kingtez1984 - I just tried deleting the content of the Software Distribution folder in safemode, rebooting and checking for updates…unfortunately no change. I still get the 0x80073712 error. Sigh….I was really hoping something simple like this might work.
      My ComputerSystem Spec

  8.    21 Apr 2018 #8

    Roundhead87 said: View Post
    Simrick - I agree that this is not good. But I don't have much attached to this computer (oldest cards are my graphics card (Radeon XD 5800) and sound card (Creative SB X-SFI). Motherboard, processor, HDD are new within the last year or so. No overclocking. I re-ran chkdsk /f and had no issues. I reviewed the reliability history report and found no smoking gun there either. I am going to sit tight until the next update comes out from MS and see if that works. If not, I will strip out everything from the system (pull all cards except the graphics card) and try again from there.

    kingtez1984 - I just tried deleting the content of the Software Distribution folder in safemode, rebooting and checking for updates…unfortunately no change. I still get the 0x80073712 error. Sigh….I was really hoping something simple like this might work.
    sigh...
    Just FYI, I think the best is to run CHKDSK /r (r implies f).
    So you're not trying a repair install then, but will wait for the SCU to come out? Okay...
      My ComputerSystem Spec

  9.    22 Apr 2018 #9

    Yes /R....typo. I still might try the repair install...just need to fit it into my schedule in case things go sideways and I need to reimage the machine which is a huge time drain...
      My ComputerSystem Spec

  10.    22 Apr 2018 #10

    Roundhead87 said: View Post
    Yes /R....typo. I still might try the repair install...just need to fit it into my schedule in case things go sideways and I need to reimage the machine which is a huge time drain...
    Understood.
      My ComputerSystem Spec


 
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