Cannot update to 1903

brightsurvivor · 21 Sep 2019

I'm currently running Windows 10 version 1803. When I try to update to 1903 it will get to about 29% and then roll back the update. The error code I get is 0x80070011.

Things I've tried so far:
- Running the Windows Update Troubleshooter (no change)
- Reinstalling Windows

I'm using a Dell G3 3579 laptop with a NVIDIA graphics card. I have a SSD and an HDD, which I think may be related to the problem, but I would have thought that doing a fresh install would fix any issues with things pointing to D:/ instead of C:/.

varxtis · 21 Sep 2019

Im also having issues with this. Won't install past 70%. Cant find error code. Pretty sure it's affecting my laptop.
No metering on wifi, and I disabled antivirus when troubleshooting this.

brightsurvivor · 22 Sep 2019

Update: disabling my second hard drive via BIOS settings seems to have worked. I'm still hoping for a little more insight on what went wrong here though - I don't want to do that every time I update!

varxtis · 22 Sep 2019

Thats awesome!! Grats!
My system only has one M2 SSD, though I don't know how its partitioned. When I try to pull up Drive/partition Management it just gets stuck loading... one of the things I think this update is affecting.
Please help!

fussybob · 22 Sep 2019

varxtis said:

Im also having issues with this. Won't install past 70%. Cant find error code. Pretty sure it's affecting my laptop.
No metering on wifi, and I disabled antivirus when troubleshooting this.

I had this problem, disabling (pausing) Kaspersky Internet Security, didn't fix the issue either. I then "uninstalled" Kaspersky and the 1903 update went just fine. Reinstalled Kaspersky and everything is OK. This is a known issue.

What anti-virus are you running? May be worth uninstalling and try again.

varxtis · 22 Sep 2019

I have the Norton security suite. I had disabled it, but it didn't fix. So I need to uninstall it?
Also, I took the laptop to Geeksquad and right away (without even opening the laptop up or turning it on) he said that Im probably looking at a crashed HDD because of the update issue and a problem Im having with Battle.net/Blizzard (can't uninstall it no matter what. See the other thread I posted for info). I figured the guy was full of himself saying stuff like that without seeing the issue first hand or doing any diagnostics. I decided I'm gonna continue relying on this forum, or calling HP directly to do a diagnotics. I'd do it myself, but would have NO clue what im looking at or whats out of place. But, that being said, Im absolutely confident my computer/hard-drive is fine, and it might just have a couple of system drivers glitched or something.

zbook · 22 Sep 2019

To generate the best error code for troubleshooting perform Windows upgrades with a Windows 10 iso as an in place upgrade repair.

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10

Repair Install Windows 10 with an In-place Upgrade

For detailed troubleshooting after completing the upgrade checklist > save results > open a new thread > Panther logs can be scanned

These are some routine troubleshooting steps:

Code:

UPGRADE CHECK LIST:
Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

7) List and uninstall all non-Microsoft firewall software

8) List all Microsoft and non-Microsoft drive encryption software. 
Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

varxtis · 23 Sep 2019

O_O thats a lot of steps. Starting in a few mins. Quick question though:
You list a set of instructions for "Windows 10 iso as an in place upgrade repair" with links, and then you included a box for "Routine troubleshooting steps" with 13 steps including links.

Which should I be following first?

PLEASE don't hate me for asking this as this just occurred to me. Should I try the update in Safe mode? I downloaded the MediaCreationTool 1903, but it wasn't successful in doing the update, nor was it successful in creating Usb install.

zbook · 23 Sep 2019

In place upgrade repairs and Windows upgrades cannot be performed successfully while in safe mode.

Instead perform upgrades while in clean boot.

Once you have ran through the steps in the upgrade check list then perform an upgrade in clean boot using the Windows 10 iso.

It may be successful after running through the check list.
If not it should generate the better error code.
Panther logs can be scanned to see if there are focused troubleshooting steps.

varxtis · 23 Sep 2019

do "To generate the best error code for troubleshooting perform Windows upgrades with a Windows 10 iso as an in place upgrade repair." first

or do "These are some routine troubleshooting steps:

Code:" first?

By the way, Idk if your username is coincidence or unrelated to the HP ZBook, but the unit the Update is having issues on (the one im on now) is a ZBook X2 :)