Windows Update 1809 Fails - Error 0xc00000fd

Hello.

I am having trouble updating Windows 10 to 1809 (currently on 1803).

This is a Zoostorm PC and has never had any issues updating before.

Processor is an Intel Celeron CPU G540.

I have tried about 15 times and it always fails on 37% and then restarts.

On two occasions, the screen has gone black and I was forced to restart (the second time this happened, I left it for 13 hours just in case).

Any ideas?

So far I have tried:

* Simply using Windows Update.

* Attempted in Safe Mode.

* Using the Media Creation Tool (via USB).

* Using the Update Assistant.

* I have unplugged ethernet during install.

* I have unplugged all USB devices during install.

* Stopped as much non-Windows software as possible running during install.

* Disabled AVG anti-virus.

* Ran the Windows Update Troubleshooter - says the database 'may' be corrupted but doesn't do anything about it.

* Deleted $WINDOWS.~BT folder.

* Deleted SoftwareDistribution folder.

* Deleted catroot2 folder.

* Deleted all other temporary files.

* System File Checker finds no problems.

* DISM restore health etc finds no issues.

* Reset Winsock.

* Started and restarted: bits, wuauserv, appidsvc and cryptsvc via a computer restart.

* Checked the latest SSU is installed (it is).

setuperr.log is attached.

setupact.log is here.

Thanks.

* I've reset Windows Update and run the troubleshooter. I still get 'potential Windows Update database error detected'

* I've run CHKDSK C: /SCAN and it says 'Windows has scanned the file system and found no problems'.

* There is 403 GB free disk space.

* re/ the Media Creation Tool (via USB) - I have tried upgrading using this logged into Windows. It doesn't work.

When booting from USB, it says I can only do a clean install and can't perform an upgrade. I've not tried via a DVD though.

* I have tried a clean boot (no difference).

* I've tried locating this file: MIG Relocation pattern skipped because enumeration root is not present: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\アクセサリ\エンターテイメント [Plus! CD ラベル メーカー.lnk]

but it doesn't exist.

1) The next version of Windows is likely to be released in March/April 2019 which is approximately 30 -60 days.

2) What are the status of the files on the computer?
a) Had the files been backed up to another drive or to the cloud?
b) Had a backed up image been mad and saved to another disk drive or to the cloud?
c) If you had to perform a reset save files or equivalent (save files, reinstall drivers and applications) would that be a viable fix?
d) If you had to perform a reset remove files or equivalent (delete files, reinstall drivers and applications) would that be a viable fix?

3) Some options to consider:
a) the time to troubleshoot versus the time for a reset
b) troubleshooting for Windows 1809 versus 1903 versus both 1809 and 1903

4) Troubleshooting may or may not work and often takes a lot of time for failed Windows upgrades.
5) A reset save files or a custom install or clean install may likely take < 24 hours.

6) This is a link on reset save files and reset remove files:

Reset Windows 10 | Tutorials

7) This is a link on clean install:

Clean Install Windows 10 | Tutorials


1) For troubleshooting:

2) For all steps make sure that images are posted into the thread.
3) For any problems posting images please use share links (one drive, drop box, or google drive)

4) Steps may be repeated so that there are images of the results in the thread

5) There is a log collector used in another forum that an be used to scan and read the computer files.
6) Before using the software make sure the default language is English:
Add, Remove, and Change Display Language in Windows 10 | Tutorials
BSOD - Posting Instructions - Windows 10 Forums

7) Find two flash drives that you can format ( > or = 8 GB)

8) Create a bootable Windows 10 iso version 1803:
Windows Download - #1 Windows ISO Download Source
Microsoft Windows and Office ISO Download Tool
TechBench by WZT (v4.1.1)

9) Create a bootable Windows 10 iso version 1809:
Download Windows 10 ISO File | Tutorials
Download Windows 10

10) Make a backup image using Macrium:
Macrium Software | Your Image is Everything

11) Save the backup image to another disk drive or to the cloud

12) Make a brand new restore point:
Create System Restore Point in Windows 10 | Tutorials

13) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums | Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


14) Open administrative command prompt and type or copy and paste:
15) sfc /scannow
16) dism /online /cleanup-image /restorehealth
17) wmic recoveros set autoreboot = false
18) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

19) chkdsk /r /v C:
This may take many hours so plan to run overnight

C:\WINDOWS\system32>chkdsk /r /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

20) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive)
Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials

21) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

22) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

23) Open disk management > by default there are compressed columns > widen these two columns: Status and Volume > for the status column check each row and make sure that the contents in the parenthesis are in full view and hat none of the characters are cut off > check the disk 0 area and make sure that the characters in each box are in full view and that none of the characters are cut off > post an image into the thread
Disk Management - How to Post a Screenshot of | Tutorials

24) Make sure that all upgrade attempts are performed using a Windows 10 iso and not using the support assistant
25) And make sure that all Windows updates are deferred until after a successful upgrade

26) List all non-Microsoft antivirus software (always on and manual) that had been installed or installed and uninstalled since the last successful Windows upgrade

27) List all non-Microsoft firewall software that had been installed or installed and uninstalled since the last successful Windows upgrade

28) List all non-Microsoft drive encryption software that had be installed since the last successful Windows upgrade

29) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

Thanks for the reply.

1) This is a computer used as a weather station so runs 24/7 although reboots once a day. The trouble is, after said automated reboot it sometimes tries (and always fails) to install the latest version of Windows. This often crashes the PC too. So waiting until March/April isn't really an option.

2)

a) All files are backed up.

b) The backups are on another disk.

c) and d) are not viable as this PC has taken a long time of tweaking to get weather and webcam commands going. I'd don't wish to do that again.

3) a) and b) - see above. I'd rather try and fix the problem than resetting.

Thanks for the other points.

I'm not at the PC now but will start the troubleshooting steps and post here again soon.

Post #1 “I have tried about 15 times and it always fails on 37% and then restarts.”
--- Is it possible to see what stage the attempted upgrade is at 37%?

Post #3 “When booting from USB, it says I can only do a clean install and can't perform an upgrade”
--- That’s more than intriguing to me as I haven’t seen that issue yet.
--- In post #1, you mention no problems are found via System File Checker and DISM restore health etc.
--- zbook’s recommendations look very good as usual: please create a system image backup as recommended..

Post #5 “This often crashes the PC too.”
--- Visit Forum 69012 Enable or Disable BSOD Automatic Restart in Windows 10
Enable or Disable BSOD Automatic Restart in Windows 10 | Tutorials
so you can see if there is a BSOD message indicating the cause the crash.

MeAndMyComputer said:

Post #1 “I have tried about 15 times and it always fails on 37% and then restarts.”
--- Is it possible to see what stage the attempted upgrade is at 37%?

By this stage, it is at the dark blue, fullscreen update process.

Will any logs show where it gets to at 37%?

Post #5 “This often crashes the PC too.”
--- Visit Forum 69012 Enable or Disable BSOD Automatic Restart in Windows 10
Enable or Disable BSOD Automatic Restart in Windows 10 | Tutorials
so you can see if there is a BSOD message indicating the cause the crash.

Sorry - I should have been more clear:

The reason it crashes is due to it trying to update.

Sometimes when the update fails it restarts the machine, other times it hangs/crashes.

I am trying to fill in system specs automatically as per the instructions here: https://www.sevenforums.com/tutorial...tem-specs.html

The Internet Explorer login screen opens, I try and enter my username and password and it says they are invalid.

Any ideas?

* Backup and restore points created.

* Logs as requested:

Microsoft Windows [Version 10.0.17134.523](c) 2018 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17134.1Image Version: 10.0.17134.523[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\SERVER\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'Property(s) update successful.


Running chkdsk /r /v C: now...

Post #7
"By this stage, it is at the dark blue, fullscreen update process.
Will any logs show where it gets to at 37%?"
--- Unfortunately I don't know if there are any logs to find out about that.
--- I'm hoping to do a Windows Update on a computer this Fri, if that happens I'll see if I can determine what stage it's at by viewing what's going on well before the 37%.

'The reason it crashes is due to it trying to update.
Sometimes when the update fails it restarts the machine, other times it hangs/crashes."
--- You have tried both Windows Update process and MCT via USB.
--- I would wait to see what zbook's troubleshooting procedures lead to.