stuck at "working on updates" at 27%, reboots to rotating dots


  1. Posts : 7
    Windows 7/Windows 10
       #1

    stuck at "working on updates" at 27%, reboots to rotating dots


    HI all, this is the second of two laptops that I can't upgrade to Windows 10.

    This is a Toshiba Satellite L665-S5156 running OEM installed Windows 7 Home, fully updated and activated with OEM marker present in firmware as per ShowKeyPlus. I am trying to upgrade this to Windows 10 Home using MediaCreationTool1909 from Administrator account, ethernet network hooked into working Internet connection.

    Every time, it allows me a straight path to upgrade to Windows 10 Home, allowing me to keep settings, apps and personal data, progresses just fine to "Working on updates 27%", and after letting it run for about an hour with some disk activity, it reboots on its own, and ends up with the spinning dots and nothing else on the screen and no further disk activity. I let this be for up to 5 hours and no progress. I had to hold the power button 4 seconds to power cycle and it rebooted back into the same freeze. 3 times and then it did "Undoing changes made to your computer" (praise be) and I got back my fully working Windows 7 Home computer (with a "Setup is preparing your computer for first use".. ???) after another huge wait.

    Once it reboots and I log back into the Administrator account I get a big window saying "We couldn't install Windows 10, We set your PC back to the way it was right before you started installing Windows 10" and the error: "0xC1900101 - 0x30017 The installation failed in the FIRST_BOOT phase with an error during BOOT operation". Going to https://support.microsoft.com/en-us/...llation-errors doesn't show this particular error.

    I uninstalled as many 3rd party drivers as I could but there are still Atheros, touchpad and Intel drivers which I can't believe would cause this problem; in any case, uninstalling these would make my system unusable. I am in as clean a boot as possible. I have tried this with and without Avast anti-virus installed and as little starting up or running as possible. No joy.

    The setuperr.log is huge (181K !!) with multiple errors. I can post the entire file here, but didn't want to and spam the forum. SetupDiag is no help: it shows only the same 0xC1900101-0x30017 error which appears to be a Rollback error? I can't find documentation for this error anywhere.

    Any help would be appreciated; I am totally stuck here.

    Thanks in advance.
      My Computer


  2. Posts : 8,111
    windows 10
       #2

    How are you updating the best method if from media creation tool page hit update and let it do its thing. Is there anything in your paritions that would give the problem is there room for it to create recovery
      My Computer


  3. Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The reported error code was 0xC1900101-0x30017

    The quickest method to upgrade is to perform a reset save files (reinstall drivers and applications) or clean install.
    For troubleshooting please perform these steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting

    12) Run setupdiag > post a share link (one drive, drop box, or google drive)
    https://docs.microsoft.com/en-us/win...rade/setupdiag

    13) Run each V2 and DM log collectors > upload into the thread
    BSOD - Posting Instructions

    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    16) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    17) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    18) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    19) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    20) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    21) Download and install Minitool Partition Wizard > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com

    22) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    23) List and uninstall all non-Microsoft firewall software

    24) List all Microsoft and non-Microsoft drive encryption software.
    Uninstall all non-Microsoft disk encryption software

    25) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


 

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