Jump list File Explorer items not opening program


  1. barbershopjohn4
    Posts : 3
    Windows 10
       New #1

    Jump list File Explorer items not opening program


    Hi, thanks for the welcome note. I have for many months been suffering from the Jump list items on File Explorer not opening the program or item- after clicking the jump list item nothing happens. However if I right click on the jump list item then the mini menu does say Open at the very top which then does open the item. But that's not how it used to be. All other jump list programs work like a dream as they're meant to. I've been trolling the web for months trying to find a solution so I hope you guys can help. Many thanks. John
    ps I'm on Windows 10 Home 2004 - OS Build 19041.208
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  3. dalchina
    Posts : 42,998
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, sometimes a 3rd party program can cause this: see e.g. post #12
    Jump List Items not Opening

    You might also consider disabling all non-MS shell extensions (context menu) starting with e.g. Shellexview (free) to see if any are having an adverse effect.
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  4. Try3
    Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #3

    I agree with dalchina.

    Boot into Safe mode to see if the problem happens there and then reboot normally.
    Boot into Safe Mode - TenForumsTutorials
    - If the problem does happen in Safe mode
    - Find out if the problem exists for another user account. Create a new local user account for this test if you do not already have one
    Add Local Account or Microsoft Account - TenForumsTutorials
    Put a decent password on it so you need not be in a hurry to remove it after the test [and write the password down somewhere secure yet accessible]
    then, if necessary,
    - SFC-DISM - TenForumsTutorials
    then, if necessary,
    - Repair Install - TenForumsTutorials {note that, despite its name, this is a repair procedure not an installation}
    - If the problem does not happen in Safe mode


    Denis
    Last edited by Try3; 08 May 2020 at 04:49.
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  6. dalchina
    Posts : 42,998
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Before considering an in-place upgrade repair install try the other steps, and in particular after those

    - create a new user for test purposes
    - log in as that user and see if the problem exists.

    If it doesn't, an in-place upgrade repair install almost certainly won't fix it. (However there's still the possibility of 3rd party program conflict with explorer where one is common to all users).
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  7. Try3
    Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #5

    Good point. I've amended my post.

    Denis
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  8. barbershopjohn4
    Posts : 3
    Windows 10
    Thread Starter
       New #6

    barbershopjohn4 said:
    Hi, thanks for the welcome note. I have for many months been suffering from the Jump list items on File Explorer not opening the program or item- after clicking the jump list item nothing happens. However if I right click on the jump list item then the mini menu does say Open at the very top which then does open the item. But that's not how it used to be. All other jump list programs work like a dream as they're meant to. I've been trolling the web for months trying to find a solution so I hope you guys can help. Many thanks. John
    ps I'm on Windows 10 Home 2004 - OS Build 19041.208
    thanks for all suggestions have carried out most and found no difference so far. Will check out the clean boot tomorrow. John
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  9. Try3
    Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #7

    John,

    And, to remove any doubt about the nature of the problem, could you post a screenshot of "the Jump list items on File Explorer".


    Here is a set of guidance articles. Just select the appropriate tool for any particular job.

    A basic guide to using the Snipping tool - TenForums

    Take a screenshot- TenForumsTutorials
    Take a screen snip with Snip and Sketch - TenForumsTutorials
    Steps Recorder - TenForumsTutorials

    and for photos How to tidy up computer screen photo - TenForums

    How to upload and post screenshots and files - TenForumsTutorials
    How to remove a screenshot or image from a TenForums post - TenForumsTutorials

    How to post a screenshot of Disk management - TenForumsTutorials

    Denis
      My Computer
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  10. barbershopjohn4
    Posts : 3
    Windows 10
    Thread Starter
       New #8

    Try3 said:
    John,

    And, to remove any doubt about the nature of the problem, could you post a screenshot of "the Jump list items on File Explorer".


    Here is a set of guidance articles. Just select the appropriate tool for any particular job.

    A basic guide to using the Snipping tool - TenForums

    Take a screenshot- TenForumsTutorials
    Take a screen snip with Snip and Sketch - TenForumsTutorials
    Steps Recorder - TenForumsTutorials

    and for photos How to tidy up computer screen photo - TenForums

    How to upload and post screenshots and files - TenForumsTutorials
    How to remove a screenshot or image from a TenForums post - TenForumsTutorials

    How to post a screenshot of Disk management - TenForumsTutorials

    Denis
    Jump list File Explorer items not opening program-barbershopjohn-file-manager-jump-lists.jpg
    thanks Denis, here is a clip of my file manager jump lists and when I right click on an item the resulting mini menu
    as you can see I can then normal click the top and Open the item of course.
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