Asus tp550ld integerted camera not working


  1. Posts : 5
    WINDOWS 10
       #1

    Asus tp550ld integerted camera not working


    Hi Guys

    i'm needing help everytime i open windows camera app shows black screen

    my drivers are below

    USB\VID_04F2&PID_B483&REV_9915&MI_00

    Driver Management concluded the process to install driver usbvideo.inf_amd64_542c81a7b2b4e321\usbvideo.inf for Device Instance ID USB\VID_04F2&PID_B483&MI_00\6&20DF484B&0&0000 with the following status: 0x0.

    ASUS TP550LD Cant find any drivers for it or what camera software to use
      My Computer


  2. Posts : 30,241
    Windows 11 Pro x64 Version 23H2
       #2

    Hi nickziade. Welcome to the TenForums @nickziade

    Have you gone to Asus support site to get the driver. Then manually install.

    Likely Windows is somehow mis-identifying.


    Ken
      My Computer


  3. Posts : 5
    WINDOWS 10
    Thread Starter
       #3

    i unistalled and now the driver is per below


    Driver Management concluded the process to install driver glavcam.inf_amd64_645b4615d49bff2e\glavcam.inf for Device Instance ID USB\VID_05E3&PID_0510&MI_00\6&59E979&5&0000 with the following status: 0x0.
      My Computer


  4. Posts : 30,241
    Windows 11 Pro x64 Version 23H2
       #4

    You need to install the one from Asus. Should be available on their web site.
      My Computer


  5. Posts : 5
    WINDOWS 10
    Thread Starter
       #5

    Caledon Ken said:
    You need to install the one from Asus. Should be available on their web site.
    Nothing on their website
      My Computer


  6. Posts : 30,241
    Windows 11 Pro x64 Version 23H2
       #6

    I went to their web. Awful set of drivers for your device.

    Not sure where to take this from here. I'm not a big recommender of third party driver sites.

    Could I ask what version and build you are on. Some past builds had camera issues and may still have.

    Windows key + R, winver, enter.

    Have you tried a clean boot to see if it is a software conflict? That said is device manager giving you the yelloe symbol telling you something is amiss with driver?

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Ken
      My Computer


  7. Posts : 43,138
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    Hi, when stuck for a driver 2 or 3 times in the past I've used DriverMax (free for 2 drivers a day). And no, I'd not otherwise suggest the use of such a tool.

    However, there may simply not be a suitable driver available if your PC is not officially approved for Win 10.
      My Computers


  8. Posts : 5
    WINDOWS 10
    Thread Starter
       #8

    Asus tp550ld integerted camera not working-image.png Asus tp550ld integerted camera not working-image.png what hardware controls the webcam built in
      My Computer


  9. Posts : 30,241
    Windows 11 Pro x64 Version 23H2
       #9

    This might be a long shot. I would call Asus and ask them what kind of Camera is installed? I think its unusual to see Lenovo.

    I had a laptop that a month ago, Toshiba, that said it has a Lenovo Touch pad. It doesn't. I reloaded Synaptic's and it works as it should. I been all over Internet but could not get info on camera maker.

    Ken
      My Computer


 

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