1.    02 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 5
    WINDOWS 10

    Asus tp550ld integerted camera not working


    Hi Guys

    i'm needing help everytime i open windows camera app shows black screen

    my drivers are below

    USB\VID_04F2&PID_B483&REV_9915&MI_00

    Driver Management concluded the process to install driver usbvideo.inf_amd64_542c81a7b2b4e321\usbvideo.inf for Device Instance ID USB\VID_04F2&PID_B483&MI_00\6&20DF484B&0&0000 with the following status: 0x0.

    ASUS TP550LD Cant find any drivers for it or what camera software to use
      My ComputerSystem Spec
  2.    03 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Hi nickziade. Welcome to the TenForums @nickziade

    Have you gone to Asus support site to get the driver. Then manually install.

    Likely Windows is somehow mis-identifying.


    Ken
      My ComputerSystem Spec
  3.    03 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 5
    WINDOWS 10
    Thread Starter

    i unistalled and now the driver is per below


    Driver Management concluded the process to install driver glavcam.inf_amd64_645b4615d49bff2e\glavcam.inf for Device Instance ID USB\VID_05E3&PID_0510&MI_00\6&59E979&5&0000 with the following status: 0x0.
      My ComputerSystem Spec
  4.    03 Jul 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    You need to install the one from Asus. Should be available on their web site.
      My ComputerSystem Spec
  5.    04 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 5
    WINDOWS 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    You need to install the one from Asus. Should be available on their web site.
    Nothing on their website
      My ComputerSystem Spec
  6.    04 Jul 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    I went to their web. Awful set of drivers for your device.

    Not sure where to take this from here. I'm not a big recommender of third party driver sites.

    Could I ask what version and build you are on. Some past builds had camera issues and may still have.

    Windows key + R, winver, enter.

    Have you tried a clean boot to see if it is a software conflict? That said is device manager giving you the yelloe symbol telling you something is amiss with driver?

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Ken
      My ComputerSystem Spec
  7.    04 Jul 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    Hi, when stuck for a driver 2 or 3 times in the past I've used DriverMax (free for 2 drivers a day). And no, I'd not otherwise suggest the use of such a tool.

    However, there may simply not be a suitable driver available if your PC is not officially approved for Win 10.
      My ComputerSystem Spec
  8.    05 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 5
    WINDOWS 10
    Thread Starter

    Click image for larger version. 

Name:	image.png 
Views:	3 
Size:	192.8 KB 
ID:	142620 Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	161.4 KB 
ID:	142621 what hardware controls the webcam built in
      My ComputerSystem Spec
  9.    05 Jul 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    This might be a long shot. I would call Asus and ask them what kind of Camera is installed? I think its unusual to see Lenovo.

    I had a laptop that a month ago, Toshiba, that said it has a Lenovo Touch pad. It doesn't. I reloaded Synaptic's and it works as it should. I been all over Internet but could not get info on camera maker.

    Ken
      My ComputerSystem Spec

 


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