Windows 10: Asus tp550ld integerted camera not working

  1.    02 Jul 2017 #1

    Asus tp550ld integerted camera not working


    Hi Guys

    i'm needing help everytime i open windows camera app shows black screen

    my drivers are below

    USB\VID_04F2&PID_B483&REV_9915&MI_00

    Driver Management concluded the process to install driver usbvideo.inf_amd64_542c81a7b2b4e321\usbvideo.inf for Device Instance ID USB\VID_04F2&PID_B483&MI_00\6&20DF484B&0&0000 with the following status: 0x0.

    ASUS TP550LD Cant find any drivers for it or what camera software to use
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,785
    Windows 10 Pro x64 Build 1803
       03 Jul 2017 #2

    Hi nickziade. Welcome to the TenForums @nickziade

    Have you gone to Asus support site to get the driver. Then manually install.

    Likely Windows is somehow mis-identifying.


    Ken
      My ComputerSystem Spec

  3.    03 Jul 2017 #3

    i unistalled and now the driver is per below


    Driver Management concluded the process to install driver glavcam.inf_amd64_645b4615d49bff2e\glavcam.inf for Device Instance ID USB\VID_05E3&PID_0510&MI_00\6&59E979&5&0000 with the following status: 0x0.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,785
    Windows 10 Pro x64 Build 1803
       03 Jul 2017 #4

    You need to install the one from Asus. Should be available on their web site.
      My ComputerSystem Spec

  5.    04 Jul 2017 #5

    Caledon Ken said: View Post
    You need to install the one from Asus. Should be available on their web site.
    Nothing on their website
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,785
    Windows 10 Pro x64 Build 1803
       04 Jul 2017 #6

    I went to their web. Awful set of drivers for your device.

    Not sure where to take this from here. I'm not a big recommender of third party driver sites.

    Could I ask what version and build you are on. Some past builds had camera issues and may still have.

    Windows key + R, winver, enter.

    Have you tried a clean boot to see if it is a software conflict? That said is device manager giving you the yelloe symbol telling you something is amiss with driver?

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Ken
      My ComputerSystem Spec

  7.    04 Jul 2017 #7

    Hi, when stuck for a driver 2 or 3 times in the past I've used DriverMax (free for 2 drivers a day). And no, I'd not otherwise suggest the use of such a tool.

    However, there may simply not be a suitable driver available if your PC is not officially approved for Win 10.
      My ComputerSystem Spec

  8.    05 Jul 2017 #8

    Click image for larger version. 

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ID:	142620 Click image for larger version. 

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ID:	142621 what hardware controls the webcam built in
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 9,785
    Windows 10 Pro x64 Build 1803
       05 Jul 2017 #9

    This might be a long shot. I would call Asus and ask them what kind of Camera is installed? I think its unusual to see Lenovo.

    I had a laptop that a month ago, Toshiba, that said it has a Lenovo Touch pad. It doesn't. I reloaded Synaptic's and it works as it should. I been all over Internet but could not get info on camera maker.

    Ken
      My ComputerSystem Spec


 

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