UPS Software keeps disconnecting and stop communicating with my UPS

im running a Server on my windows 10 PC which is connecting to a UPS in case of power failure
i also installed the Software that came with my UPS and updated to the latest version to shut down my PC in case of power failure i even reinstalled it several times
the problem is every 5 or 6 days the software will disconnect and stop communicating with the UPS Itself the tray icon will change to gray from yellow
and the only fix is to Restart windows the software will work again for 5 to 8 days then i need to restart windows 10 again but why ?
the UPS is connected to my PC via a USB 2.0 cable
Windows 10 pro i5 3570k gigabyte Motherboard 16 gb of ram im using this PC as a server running 24/7
and this is an old problem im not sure why windows 10 keeps disconnecting it every 5 or 6 days

yafatana said:

im running a Server on my windows 10 PC which is connecting to a UPS in case of power failure
i also installed the Software that came with my UPS and updated to the latest version to shut down my PC in case of power failure i even reinstalled it several times
the problem is every 5 or 6 days the software will disconnect and stop communicating with the UPS Itself the tray icon will change to gray from yellow
and the only fix is to Restart windows the software will work again for 5 to 8 days then i need to restart windows 10 again but why ?
the UPS is connected to my PC via a USB 2.0 cable
Windows 10 pro i5 3570k gigabyte Motherboard 16 gb of ram im using this PC as a server running 24/7
and this is an old problem im not sure why windows 10 keeps disconnecting it every 5 or 6 days

Hi yafatana, I can't read your post on my phone.

The subject line at the top is clear but the body of your message blends into the background. I've tried changing the theme on my browser and the settings on my phone to light mode.

It's still too difficult to read. Please change your font colour to something that contrasts with the background. I can't be the only user not able to read this.

Thanks in advance.

yafatana said:

Thank you for answering
i changed it the same as your Font Color is that ok ?

You're most welcome and thanks for fixing that. I checked it on both my PC & phone, both are readable now.

What winver are you using?
Has this program ever functioned correctly on your PC?
Any recent updates to Windows or device drivers?

I'm curious what font colour you were using that blended into the background. I apologize for asking, I know that's not what your post is about.

Hello @yafatana,

 System Specifications

Please update your system specifications [ System AND Hardware ] by editing your profile. It will allow us to give you more Specific Advice and Help! . . .

> How to Fill in your System Specs at Ten Forums.

To make this process easier for you, there is an Automated method that you can use by clicking the Download button at the top of the Tutorial. It contains a standalone .exe file delivered in a .zip file. You just need to Unzip the file and Run SystemInfo.exe. Please note that this file does NOT save ANYTHING to your computer.

You might also find this Tutorial useful . . .

> Collecting System Specifications in Windows

• Please include Case, Cooler, HDD, PSU, SSD, etc.
• Include ANY Peripherals attached to the computer, both wired or wireless [ Headset, Keyboard, Mouse, Printer, Scanner, Speakers, USB, Wireless Network Card, xBox, etc].

Thanks.

yafatana said:

Windows 10 pro 64 bit
Cpu i5 3570k with a gigabyte motherboard and 16gb of ram
the the software is functioning and Working correctly
im also having this Problem since i strat using it 2 years ago so it's not a new problem

it's like Windows keep disconnecting it from the UPS every 5 or 6 days im Not sure why
the UPS is connected to my PC with a USB Cable

also just to note i have the power option in control panel set to balanced im not sure if this has anything to do with my problem

as for the font color i was using a black font color
thank you

Thanks for the update. I still believe that knowing your specific winver is important, even if you've had this problem using previous versions of Windows. These disconnects that happened years ago, were they on the same PC and using an older version of Windows 10?

Find Windows 10 Version Number


Could you please also post make & model # of the UPS and the name or a download source for this software you're having a problem with?

One item to check, open your Device Manager, expand the Universal serial bus controllers. then right-click the devices in that section and select properties. Look for and select the 'Power Management' tab (not all devices have this tab.
Make certain that the checkbox "Allow the computer to turn off this device' is not selected.





How to Open Device Manager in Windows 10

yafatana said:

winver is Version 20H2 (OS Build 19042.804)
UPS Model is this one link Advice SV 1000
Software is this one Viewpower Link

- - - Updated - - -



this was Checked and Selected on all of them
i Unchecked this on everything Under Universal Serial Bus Controller
do you think this is why Windows was disconnecting it every several days ?

That could be the problem for sure.

Many of the devices may have this 'Power Management' tab and have been known to disconnect WLAN cards and the like. It's a great feature for some specific users, too bad Microsoft insists on enabling it as a default setting for every new feature update. LOL