Windows 10: Frequent and random appearing BSOD 'internal power error'. Solved

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  1. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Nov 2017 #31

    The AMD driver that was installed before the BSOD troubleshooting was 8.14.1.6489
    The current AMD driver is 8.14.1.6463
    It is unclear the driver that had been installed after first using DDU and before the current installation.
    It may take some time to evaluate the driver with typical computer activities.
    The graphics hardware and driver can be stress tested.
    It will be important to monitor temperature, freezing , display artifacts etc. and abort testing as needed.
    Aim to test for 1 hour.
    Read this link an make note of the warnings before starting the test: FurMark - GPU Stress Test Performance Maintenance Tutorials


    Code:
    Event[719]:
      Log Name: System
      Source: Display
      Date: 2017-11-27T18:06:13.764
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Antec
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
      My ComputerSystem Spec


  2. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       01 Dec 2017 #32

    Update: Still haven't got any BSOD. :)

    But, my favorite game Dungeons2 still freezes during the game. Now, it already happens while loading a new or saved game, so I can't play at all now.

    So, yesterday I updated the graphics driver manually from package "amd-catalyst-15.7.1-win10-64bit" to the driver in package "amd non-whql-win10-64bit-radeon-software-crimson-relive-16.2.1-sep20" from within device manager. It is the newest driver the AMD site has available for this graphics card.

    the driver now says:
    Click image for larger version. 

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    I tried to play dungeons2 again yesterday, but the same happens. The game freezes while loading a saved or new game. Once I got it to run, but it froze after a few minutes. The temperature of the graphics card isn't elevated at all. (around 55 degrees.)

    This evening, I did the FurMark test for 1 hour. All seemed OK, see the screenshots below.

    after 20 minutes:
    Click image for larger version. 

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    after 1 hour:
    Click image for larger version. 

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    I also tested another game (War for the Overworld, Minecraft) the past days, and I could play these games for hours without problem.

    Finally, I run DM_collector this evening and uploaded the zip file.

    What should be my next step? Start with the driver verifier steps, or e.g. reinstall dungeons2 first...?
    Frequent and random appearing BSOD 'internal power error'. Attached Files
      My ComputerSystem Spec


  3. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Dec 2017 #33

    Run Memtest86+ version 5.01 for 8 or more passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest 86+ version 5.01 is not run by time but by passes.
    The more the passes the better the test.
    It sometimes takes passes in the 20s to find problems with RAM / DIMM /MB
    The computer has 8 GB RAM
    There is 2 Gb on each DIMM.
    Memtest86+ version 5.01 testing takes approximately 1 -2 hours / GB RAM
    So plan most of the testing overnight.
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM for 8 or more passes.
    Use a camera or a smart phone camera to take a picture and post an image into the thread.
    Memtest86+ - Advanced Memory Diagnostic Tool
      My ComputerSystem Spec


  4. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Dec 2017 #34

    1) Make sure that there is no overclocking while troubleshooting.

    2) Sometimes there are problems in the BIOS that produce BSOD.

    3) The BIOS: Version/Date Award Software International, Inc. F8, 08-Sep-11 SMBIOS Version 2.4

    4) Please check to see that this is the most up to date version.

    5) Post into the thread the URL or hyperlink for the computer's drivers.

    6) To ensure that there are no improper BIOS settings please reset the BIOS.

    7) Sometimes there can be failure to boot after resetting the BIOS.

    8) So please make sure that your files are backed up.

    9) Please make a backup image using Macrium: (free edition)
    Macrium Software | Your Image is Everything

    10) Save the Macrium image to another drive or into the cloud.

    11) Please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow
    3 Ways to Reset Your BIOS - wikiHow

    12) The next step after Memtest86+ version 5.01 testing is to test the CPU.
    Download and install one of the temperature monitoring software applications:
    Speecy. HW Monitor, Speedfan.
    Speccy - System Information - Free Download
    HWMONITOR-PRO | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer
    Prime95 testing will stress test the CPU.
    When using the software record the test duration and the highest temperature.
    Aim for 3 hours or more testing.
    See the warnings in the link and monitor for temperature, freezing, hangs, bsod, etc. and abort testing as needed.
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials

    13) Please update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU, cooler, case, peripherals, and anything attached to the computer by wired or wireless (mouse, keyboard, printer, headset, xbox, etc.)

    14) For all tests please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Last edited by zbook; 01 Dec 2017 at 18:29.
      My ComputerSystem Spec


  5. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       04 Dec 2017 #35

    step 4) There is 1 newer bios available: F9b.
    see: https://www.gigabyte.com/Motherboard...-10#support-dl

    As this is a beta BIOS , I decided (in the past) not to update to this version. Do you agree, or should I update it to F9b?

    (Still no BSOD :) and I can play dungeons2 again, but it still freezes regularly during playing)
      My ComputerSystem Spec


  6. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Dec 2017 #36

    Yes F8 is the latest non-beta and that is the optimal choice.
    Let's check the hardware (memtest86+ version 5.01 followed by CPU testing) and then move to Windows driver verifier if there is no freezing or bsod during CPU testing.
      My ComputerSystem Spec


  7. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       10 Dec 2017 #37

    Update:
    I did steps 6 and 7:

    BIOS reset. I choose the 'optimized defaults':
    Click image for larger version. 

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    And then I did steps 8 through 11.

    Next step is the memtest86+. I created a bootable DVD, and tested if it works. (It does.) I plan these memory-tests the coming nights.
    However, I can't see how I can test every SDRAM module separately. How do I do that?

    (NB: After closing my game yesterday, I got the first BSOD in weeks, with a (new) message: "reference by pointer".)
    Last edited by Smurfmans; 10 Dec 2017 at 13:15.
      My ComputerSystem Spec


  8. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Dec 2017 #38

    For Memtest86+ version 5.01 all RAM should be tested at one time as to optimize the testing.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more the passes the better the test.
    Sometimes it takes passes in the 20s to find malfunctioning RAM.
    Testing RAM modules at the same time allows testing of multichannel capability of the motherboard and RAM.
    Just 1 error is a fail and you can abort testing.
    Then to differentiate good from bad RAM modules the modules are tested 1 at a teim in the same DIMM for 8 or more passes each.
    A substantial portion of the testing can be done overnight.
    When the testing has completed 8 or more passes use a camera or smart phone camera to take a picture and post and image into the thread.
    Testing 1 RAM module at a time is not needed if all RAM modules pass when tested together. Again the more the number of passes the better the test.
    Testing RAM modules 1 at a time is only needed to differentiate good from bad RAM modules or for determining good from bad DIMM.
      My ComputerSystem Spec


  9. Posts : 43
    Microsoft Windows 10 Professional (x64) Build 15063.674 (1703/RS2)
    Thread Starter
       11 Dec 2017 #39

    here the result of the first testrun last night. 17 hours, 9 passes, 0 errors.
    Click image for larger version. 

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      My ComputerSystem Spec


  10. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Dec 2017 #40

    Test the CPU: Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
    Aim for > 3 hours testing and record test duration and maximum temperature.
    Make note of the warnings in the link and abort testing as needed.
    Please use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 General Tips Tutorials

    Post an updated zip now and post a zip whenever there is a new BSOD:
    BSOD - Posting Instructions - Windows 10 Forums

    Pending the results of Prime95 plan to use Windows driver verifier:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


 
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