Wake from sleep issue

udidwht · 13 Dec 2019

After the system goes to sleep once I awake it it hangs at the Windows screen (where time is shown left corner). After a bit I'm greeted with BSOD stating...

DPC WATCHDOG VIOLATION

This is a clean install of Windows 10 Pro 1909 18363.535. When I hit the power button (after the diagnostic runs to 100%) it shuts off then I'm able to restart the desktop without issue. All my drivers are current and SFC report no issue/s.

System specs:

Gigabyte GA-Z68XP-UD3 rev 1.0 (Award BIOS F10 latest)
Core i7 3770K

Asus RX 570 OC 4GB DDR5 (drivers 19.12.2)

32GB G-Skill DDR3 RAM (CL7-8-8-24) F3-1600C7D-16GTX 8192MBx4
Sound Blaster X-Fi Xtreme Gamer
LG Blue Ray DL
1TB Crucial MX500 SSD
1TB Mushkin RAW SSD
1TB Hitachi SATA3 7200rpm
1TB WD Black SATA3 7200rpm
Antec 650w PSU
Rosewill Mid Tower Challenger

Minidump file:

Dropbox - 121219-9125-01.dmp - Simplify your life

Ran: powercfg /devicequery wake_armed

Results:

Realtek PCIe GbE Family Controller
HID Keyboard Device
HID-Compliant mouse (001)
HID Compliant Device (005)
HID Compliant Device (007)
HID Compliant Device (008)

Ran: powercfg /lastwake

Results:
Wake History Count - 0

Ran: powercfg /A

Results:
The following sleep states are available on this system:
Standby (S3)
Hibernate
Hybrid Sleep
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Standby (S0 Low power idle)
The system firmware does not support this standby state.

Ran: powercfg /waketimers

Results:
Timer set by [SERVICE] \Device\HarddiskVolume4\Windows\System32\svchost.exe (SystemEventsBroker) expires at 4:58:28 PM on 12/26/2019
Reason: Windows will execute 'NT TASK\Microsoft\Windows\UpdateOrchestrator\Backup Scan' Scheduled task the requested waking the computer.

Timer set by [PROCESS] \Device\HarddiskVolume4\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2xyewy\St artMenuExperienceHost.exe expires at 6:48:05 on 12/26/2019

philc43 · 13 Dec 2019

Please read and follow the instructions given at the top:

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

This will give us a lot more information than just the dump file. I did look at your dump file and it shows a Creative driver ha20x2k.sys may be the problem. So that would be where I focus my attention. Did you install a new Creative audio device or recently update something?

udidwht · 13 Dec 2019

No new audio device just the same one I've been using for the past several years. The driver used is the one Win 10 installed the driver number and date are:

4/17/2019
6.0.230.12

Looking at the Creative site the Sound Blaster X-Fi Extreme Gamer has reached end of support and the latest driver for Win 10 is...

SBXF_PCDRV_L11_2_30_0012.exe

Creative Worldwide Support

philc43 · 13 Dec 2019

Please post the BSOD log collector zip file and we can investigate further.

udidwht · 13 Dec 2019

Here you go...

- - - Updated - - -

FYI:

Updated the Creative drivers to the latest offered. The version number appears to be the same as the Win 10 driver that initially installed.

Latest driver:
6.0.230.12
4/17/2019

philc43 · 14 Dec 2019

There were no new crash dumps in the logfiles. Does this crash still happen or did reinstalling the driver help?

udidwht · 14 Dec 2019

Nothing new. I've disabled the sleep setting given the issue.

philc43 · 14 Dec 2019

OK, I suspect it might be the power saving option on the Creative device (if there is one) not working. If you have a workaround that it good. Your system/motherboard is an old one and therefore this might be the best you can do.

udidwht · 14 Dec 2019

I looked earlier and there was no option in device manager regarding power.

- - - Updated - - -

I have a couple other options to try....

1. Try the onboard sound after removal of sound card.

2. Leave onboard sound disabled and see if the issue continues when using the HD sound off the video card.

zbook · 14 Dec 2019

The latest BSOD seen in the logs was on 12/12
The logs displayed many drive entries including paging errors and bad blocks.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Make sure that there is no over clocking while troubleshooting

12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

13) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

16) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10

How to Upload and Post Screenshots and Files at Ten Forums

17) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

18) Read these links on Windows driver verifier: (learn the methods to use reset and bootmode commands) (do not use the tool until it is communicated in the thread)

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

Code:

12/12/2019 3:06 PM	Windows Error Reporting	Fault bucket 0x133_ISR_ha20x2k!unknown_function, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 2dbecfe7-9a4f-4193-a50c-8556b55bcc5a&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 133&#x000d;&#x000a;P2: 1&#x000d;&#x000a;P3: 1e00&#x000d;&#x000a;P4: fffff80078b73358&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_18363&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\121219-8765-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-10296-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3BA1.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3BC1.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3BD0.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3BE1.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_f00bdae79f590c45413bd8cf3e6683e34702150_00000000_cab_6229903e-9a0f-47ee-b4e1-7f6a5d197969&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: b9bdc801-d417-4bc7-bb7e-0b89bed0847f&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
12/12/2019 9:40 PM	Windows Error Reporting	Fault bucket 0x133_ISR_ha20x2k!unknown_function, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 8d8616f9-af7d-43b1-82fd-b6529cd3799a&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 133&#x000d;&#x000a;P2: 1&#x000d;&#x000a;P3: 1e00&#x000d;&#x000a;P4: fffff80272573358&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_18363&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\121219-9125-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-13000-0.sysdata.xml&#x000d;&#x000a;\\?\C:\WINDOWS\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4863.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4883.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48A1.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48C2.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_eabaa5f6ce3692316828d13c4d8a8a5aafa57f31_00000000_cab_dcd7a56a-75c8-49a5-be3d-e47d738a207e&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e58f961b-ac25-4d4f-b2a7-bf09e2537863&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
12/12/2019 6:05 PM	Windows Error Reporting	Fault bucket 0x133_ISR_ha20x2k!unknown_function, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: fead9544-ad34-449d-8a8d-8f6b2f460f31&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 133&#x000d;&#x000a;P2: 1&#x000d;&#x000a;P3: 1e00&#x000d;&#x000a;P4: fffff80170973358&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_18363&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\121219-9218-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-13906-0.sysdata.xml&#x000d;&#x000a;\\?\C:\WINDOWS\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A18.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A39.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A76.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A96.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_20ccecf191e617f04dd87da37379b9e7e2dd1cd8_00000000_cab_f772d98d-9c17-4b25-b824-bee4d83b8904&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 95b15da3-0c5b-4ce4-b5e9-016a6efa6576&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
12/10/2019 9:25 PM	Windows Error Reporting	Fault bucket 0x3B_c0000005_atikmdag!unknown_function, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 50882e5a-97ff-460f-aed1-95915bee0bc8&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 3b&#x000d;&#x000a;P2: c0000005&#x000d;&#x000a;P3: fffff8036a6d5acc&#x000d;&#x000a;P4: fffffa030c6bd210&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_18363&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\121019-9453-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\TEMP\WER-10984-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C0C.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C1D.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C3B.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C5B.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_151bc299c144e124e01cc5526c179e821c12b4_00000000_cab_646a2e23-842e-4f03-9b5a-de01b23591db&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 31ba3ac8-305e-4e36-aebb-587c0b9c40aa&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0