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#11
Can you boot something that is not win10? If your machine can handle win7, you could try this media 17514x64v24.iso
Otherwise, try something Linux.
See if you get the same problem.
See if you can boot each:
Memtest86+
Memtest86
If you can boot one or both then test RAM.
Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better the testing conditions.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
MemTest86+ - Test RAM
Run Memtest86 version 8.4 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC
If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows
These are trial and error steps:
1. Try another USB stick
2. Try all USB ports (2.0 and 3.0)
3. Try BIOS Legacy and BIOS UEFI
4. Turn off temporarily fast boot, secure boot, CSM if enabled
See this tutorial:
Boot to Advanced Startup Options in Windows 10
Boot to Advanced Startup Options in Windows 10
Does the hard reboot option #6 open the Windows advanced troubleshooting menu on the computer?
When startup repair is attempted > indicate result and whether it generates srttrail.txt
When system restore is attempted > indicate result and whether there were available and working restore points
Whether you can open startup options
Whether you can open command prompt and type: dir > report results
If you can open command prompt > type:
bcdedit | find "osdevice"
report the partition result
Hi zbook,
I'm not sure how to get to advanced startup. I get the nonstop ' performing automatic repair'. I have used option 6 ( hard reboot many many times) and never got to windows logo or any other screen other than my bios selections. Am I missing something?
power on > when you see the microsoft icon power off
repeat power on > when you see the microsoft icon power off
power on the third time > see if it opens the windows advanced troubleshooting menu
Hi zbook,
With no usb, I never get to a Windows logo screen, just the DELL logo with preparing automatic repair.
With Kyhi usb disk, no luck , it does eventually gives BSOD and says must reset and again mentions 'page fault in non paged area - iastorav.sys'
With Windows install usb, same result as Kyhi disk
How many RAM modules are there?
Can they be removed?
Are you able to remove the drive?
Run the Dell diagnostics > take pictures > post images into the thread
http://www.dell.com/support/article/...codes-?lang=en
https://www.dell.com/support/article...ows-10?lang=en
https://downloads.dell.com/manuals/a...nual_en-us.pdf
How to Upload and Post Screenshots and Files at Ten Forums
If there are any problems posting images > use share links: one drive, drop box, or google drive
See if you can boot:
List of PC brands with their corresponding hot-keys
a) windows 10 iso to its windows advanced troubleshooting menu > command prompt
https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10
b) Ubuntu / Linux
Create a bootable USB stick on Windows | Ubuntu
Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld
c) Memtest86+
d) Memtest86
e) Kyhi boot rescue > command prompt
Last edited by zbook; 28 Sep 2020 at 21:55.