Windows Hello doesn't work after a motherboard replacement


  1. Kelemvor
    Posts : 81
    10
       New #1

    Windows Hello doesn't work after a motherboard replacement


    Howdy,

    1909
    We use Windows Hello for Business to log on and I have it setup with a PIN and Fingerprint. I had to have the motherboard replaced on my Dell XPS15 and now WHfB no longer works. If I go into the Accounts section and choose Sign-In Options, it shows everything with "This option is currently Unavailable".

    I know it uses something with the TPM chip but my Bitlocker works just fine so I don't think TPM is the problem unless I need to reset something because the WHfB info was in the old TPM chip which is no longer there.

    If I click on Fingerprint, it shows "Something went wrong. Try again later."
    If I click on PIN, it shows "This sign-in option is only available when connected to your organization's network". I am connected to VPN and everything else is working just fine.


    I looked in the NGC folder that I saw mentioned in other places but it is empty.

    If anyone has any ideas for me, please let me know

    Thanks.
      My Computer
    Quote Quote

  3. Caledon Ken
    Posts : 30,275
    Windows 11 Pro x64 Version 23H2
       New #2

    Have you contacted your corporate IT.

    In numerous TenForums tutorials it states the PIN is tied to the device, not your MS account. This prevents someone from using your PIN to gain access to your account. Your device would be the Motherboard.

    If you are on a corporate network I believe they have to get involved.

    Here is PIN reset for Hello for Business.

    https://docs.microsoft.com/en-us/win...ture-pin-reset


    Not sure if this is interfering with Finger Print scan. I would also check BIOS to see if feature is enabled.


    Ken
      My Computer
    Quote Quote

  4. Kelemvor
    Posts : 81
    10
    Thread Starter
       New #3

    I am the Corporate IT. We haven't had anyone get a motherboard replaced since we rolled out WHfB so I'm the guinea pig.

    I changed some BIOS settings and somehow got it to prompt me for the PIN and fingerprint but when I try to use it to unlock my laptop it says it's temporarily unavailable. Seems like now something needs to sync somewhere so I'm letting it sit for a bit and will see what else I can figure out.
      My Computer
    Quote Quote

 

  Related Discussions
Dell cannot tell if the motherboard or the SSD is defective, so they are going to replace both under warranty. I have until now never had a two-drive computer, so I need advice on what to backup before the remove/replace is done. The replacement...
Hello everybody. First of all, I want to apologize for my English, is not my natural language. After a normal power off, my laptop didn`t run Windows normally and showed a blue screen saying "Your pc ran into a problem and needs to restart. ...
I think I'm royally screwed here, but want to confirm with you guys who are far move savvy than I am. I had an Asus Eee (mini) with Win7 that I upgraded (and I use the term loosely) to Win10 a couple of years ago when it was free. Shortly...
Hello all, I'm coming here because I'm having an issue with a mouse. I've gone through most steps I've seen online (uninstalling the driver and then retrying it), but alas none of that works. The weird buggy thing about it is, it worked at first...
This PC isn't mine, it's my co-worker's at home. He is a complete newbie, so he never attached his Microsoft account. The motherboard was replaced with a completely identical type by the vendor, the old one kaput, as it's a HP Pavilion PC (still...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 02:59.
Find Us




Windows 10 Forums