New motherboard replacement - identical to the old one - OEM Win10 SL

  1.    29 Oct 2017 #1

    New motherboard replacement - identical to the old one - OEM Win10 SL


    This PC isn't mine, it's my co-worker's at home. He is a complete newbie, so he never attached his Microsoft account.

    The motherboard was replaced with a completely identical type by the vendor, the old one kaput, as it's a HP Pavilion PC (still under warranty). Problem is the Windows is now unactivated and complains no CD Key installed.

    What now?
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 9,509
    10 Home x64 (1809) (10 Pro on 2nd pc)
       29 Oct 2017 #2

    trashcanbin10 said: View Post
    ... it's a HP Pavilion PC (still under warranty). Problem is the Windows is now unactivated...
    As it is under warranty it should be the vendors responsibility to fix this. Having said that, others who have changed their motherboards have reported that calling Microsoft and explaining the circumstances has often resulted in Microsoft activating it for them. Once convinced that it's genuinely the same PC, they tend to be sympathetic.
      My ComputersSystem Spec

  3.    29 Oct 2017 #3

    What @Bree said! +1

    You can also run whiskey plus from this forum to check for a key stored in UEFI:
    ShowKeyPlus - Windows 10 Forums
      My ComputerSystem Spec

  4.    29 Oct 2017 #4

    Calling as in Chat or Phone Call?
      My ComputerSystem Spec

  5.    29 Oct 2017 #5

    Either way
      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 9,509
    10 Home x64 (1809) (10 Pro on 2nd pc)
       29 Oct 2017 #6

    trashcanbin10 said: View Post
    Calling as in Chat or Phone Call?
    Over the phone has worked before...
    New Motherboard and Reactivation
      My ComputersSystem Spec

  7. Clintlgm's Avatar
    Posts : 899
    Win 10 pro Upgraded from 8.1
       29 Oct 2017 #7

    I recently had to change the Motherboard of my business computer. When activation didn't work online, I simply called it in. it a mechanical response but you give them your numbers they give you back number write them down and don't lose them because they will work for you the next time you have to Activate at some later date. I actually put these numbers in a FrontdeskActivation.txt file. You shouldn't have any issues just the pain in the butt with calling in and all the numbers to get exactly right.
      My ComputersSystem Spec

  8.    30 Oct 2017 #8

    What happens if you upgrade the CPU and /or amount of memory on the same motherboard?
      My ComputersSystem Spec

  9.    30 Oct 2017 #9

    The original motherboard most likely had an OEM embedded key. Those keys are unique to that motherboard. The new motherboard either has a different OEM Embedded key, or no Embedded key. showkey will tell you what's what. Who you call likely depends on what you find with showkey. If no key is found I'd be calling HP. If it has an OEM embedded key I'd just call Microsoft.
      My ComputerSystem Spec

  10.    30 Oct 2017 #10

    If there is an embedded key in UEFI, I would just change the product key on the activation screen to that one.
      My ComputerSystem Spec


 

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