1.    2 Weeks Ago #1
    Join Date : Aug 2015
    Posts : 42
    Windows 10 SL x64

    New motherboard replacement - identical to the old one - OEM Win10 SL


    This PC isn't mine, it's my co-worker's at home. He is a complete newbie, so he never attached his Microsoft account.

    The motherboard was replaced with a completely identical type by the vendor, the old one kaput, as it's a HP Pavilion PC (still under warranty). Problem is the Windows is now unactivated and complains no CD Key installed.

    What now?
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,475
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by trashcanbin10 View Post
    ... it's a HP Pavilion PC (still under warranty). Problem is the Windows is now unactivated...
    As it is under warranty it should be the vendors responsibility to fix this. Having said that, others who have changed their motherboards have reported that calling Microsoft and explaining the circumstances has often resulted in Microsoft activating it for them. Once convinced that it's genuinely the same PC, they tend to be sympathetic.
      My ComputersSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Jul 2015
    Posts : 9,329
    Windows 10 Pro

    What @Bree said! +1

    You can also run whiskey plus from this forum to check for a key stored in UEFI:
    ShowKeyPlus - Windows 10 Forums
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Aug 2015
    Posts : 42
    Windows 10 SL x64
    Thread Starter

    Calling as in Chat or Phone Call?
      My ComputerSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Jul 2015
    Posts : 9,329
    Windows 10 Pro

    Either way
      My ComputerSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,475
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by trashcanbin10 View Post
    Calling as in Chat or Phone Call?
    Over the phone has worked before...
    New Motherboard and Reactivation
      My ComputersSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Sep 2014
    New Orleans Northshore
    Posts : 231
    Win 10 pro Upgraded from 8.1

    I recently had to change the Motherboard of my business computer. When activation didn't work online, I simply called it in. it a mechanical response but you give them your numbers they give you back number write them down and don't lose them because they will work for you the next time you have to Activate at some later date. I actually put these numbers in a FrontdeskActivation.txt file. You shouldn't have any issues just the pain in the butt with calling in and all the numbers to get exactly right.
      My ComputerSystem Spec
  8.    2 Weeks Ago #8
    Join Date : Jun 2015
    UK
    Posts : 2,076
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    What happens if you upgrade the CPU and /or amount of memory on the same motherboard?
      My ComputersSystem Spec
  9.    2 Weeks Ago #9
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,402
    Windows 10 IoT

    The original motherboard most likely had an OEM embedded key. Those keys are unique to that motherboard. The new motherboard either has a different OEM Embedded key, or no Embedded key. showkey will tell you what's what. Who you call likely depends on what you find with showkey. If no key is found I'd be calling HP. If it has an OEM embedded key I'd just call Microsoft.
      My ComputerSystem Spec
  10.    2 Weeks Ago #10
    Join Date : Jul 2015
    Posts : 9,329
    Windows 10 Pro

    If there is an embedded key in UEFI, I would just change the product key on the activation screen to that one.
      My ComputerSystem Spec

 


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