Get and Give Remote Assistance with Quick Assist app in Windows 10  

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    Get and Give Remote Assistance with Quick Assist app in Windows 10

    Get and Give Remote Assistance with Quick Assist app in Windows 10

    How to Get and Give Remote Assistance with Quick Assist app in Windows 10
    Published by Category: Network & Sharing
    06 Apr 2020
    Designer Media Ltd


    How to Get and Give Remote Assistance with Quick Assist app in Windows 10


    The Quick Assist app enables two people to share a computer over a remote connection so that one person can help solve problems on the other person's computer.

    The person who needs help requests assistance from a helper (either a friend or Microsoft Support). Both start Quick Assist and the helper sends a security code to the person who needs help. The person who needs help enters the code and gives permission to the helper who is then able to take control of that personís computer and provide assistance over the remote connection.

    When you get assistance, you allow someone you trust to assist you by taking control of your computer.

    When you give assistance, you assist another person over a remote connection. You are required to sign in to your Microsoft account to be able to give assistance.

    This tutorial will show you how to quickly and easily get assistance and give assistance remotely with the Quick Assist app in Windows 10.

    You must be signed in as an administrator on both computers to be able to get and give assistance with the Quick Assist app.



    Contents




    VIDEO by Microsoft: How to use Quick Assist | Simply Windows








    OPTION ONE

    To Give Assistance with Quick Assist app


    1 Open the Quick Assist app from All apps under Windows Accessories. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist-1.jpg

    2 Click/tap on the Assist another person button under Give assistance. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-1.png

    3 If prompted, you will need to sign in to the Quick Assist app with your Microsoft account. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-2a.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-2b.png

    4 If you turned on two-step verification for your Microsoft account, you will now need to verify. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-2c.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-2d.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-2e.png

    5 Do step 6 (clipboard), step 7 (email), or step 8 (instructions) below for how you want to deliver the security code to the person that needs to get assistance.

    This security code will expire in 10 minutes, so be sure to send it to the person getting assistance and connect before it expires. If the code expires, you will need to start over to generate a new code to use.



     6. To Copy Security Code to Clipboard

    A) Click/tap on Copy to clipboard. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-3a.png

    B) After you have sent the code, click/tap on the I sent the code link, and go to step 9 below. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-3b.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-3c.png


     7. To Send Email with Security Code

    A) Click/tap on Send email. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-4a.png

    B) Enter the email address of the person getting assistance, click/tap on Send, and go to step 9 below. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-4b.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-4c.png


     8. To Provide Instructions with Security Code

    A) Click/tap on Provide instructions. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-5a.png

    B) After you have provided the instructions, click/tap on the I provided the instructions link, and go to step 9 below. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-5b.png Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-5c.png


    9 The person getting assistance will now need to use Option Two below using the security code you sent them.

    10 Select (dot) to Take full control or View screen for the sharing option you want to use, and click/tap on Continue. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-6.png

    11 When the person getting assistance has allowed (step 4 in OPTION TWO you to connect, Quick Assist will start remotely connecting the two computers. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-connecting.png

    12 You now will be connected to the other PC with screen sharing on for you to provide assistance to the person's computer. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-7.png

    13 When you are finished giving assistance, you can click/tap on the End button in the toolbar at the top to end screen sharing, then close the Quick Assist app. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-8.png

    14 You can now either Give Feedback to Submit, or Close Quick Assist. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-9.png






    OPTION TWO

    To Get Assistance with Quick Assist app


    1 The person giving assistance will need to use Option One above first to send you the security code to connect with.

    2 Open the Quick Assist app from All apps under Windows Accessories. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist-1.jpg

    3 Enter the code from assistant under Get assistance, and click/tap on the Share screen button. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_get_assistance-1.png

    4 Click/tap on Allow to give permission to the person giving assistance access to your computer. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_get_assistance-2.png

    5 Quick Assist will start remotely connecting the two computers. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-connecting.png

    7 You now will be connected to the other PC with screen sharing on for you to get assistance from the other person's computer. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_get_assistance-3.jpg

    8 When you are finished getting assistance, you can close the Quick Assist app, and click/tap on Close to confirm. (see screenshots below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_get_assistance-4.jpg Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_get_assistance-5.png

    9 You can now either Give Feedback to Submit, or Close Quick Assist. (see screenshot below)

    Get and Give Remote Assistance with Quick Assist app in Windows 10-w10_quick_assist_give_assistance-9.png


    That's it,
    Shawn




  1. Posts : 49
    Windows 10 Pro
       #1

    Can I change file names and such by doing this. I want to tinker with my desktop in the living room and I'm on the couch but the text is to small on the tv. I have my laptop on my lap and can see it better. So I was wondering if I can edit file names in that mode.
      My Computer

  2. Brink's Avatar
    Posts : 48,686
    64-bit Windows 10 Pro for Workstations build 19631
    Thread Starter
       #2

    Hello Renee, :)

    Yes, you sure could. When you are using Quick Assist, it will be the same as if you were on your desktop PC.

    If you have ever done a "Remote Desktop Connection", it will basically be the same but with an easier to use interface (Quick Assist).
      My Computers


  3. Posts : 77
    Windows 10 Pro - 64
       #3

    Quick Assist


    On the tutorial page:
    Get and Give Remote Assistance with Quick Assist app in Windows 10 | Tutorials
    it says that "The Quick Assist app is no longer available in Windows 10."

    Yet I notice that if I type "Quick Assist" into the search menu, I get the app.

    Is Quick Assist functional? Does it work well? Are there inexpensive and better options?
      My Computer

  4. Brink's Avatar
    Posts : 48,686
    64-bit Windows 10 Pro for Workstations build 19631
    Thread Starter
       #4

    Stecyk said:
    On the tutorial page:
    Get and Give Remote Assistance with Quick Assist app in Windows 10 | Tutorials
    it says that "The Quick Assist app is no longer available in Windows 10."

    Yet I notice that if I type "Quick Assist" into the search menu, I get the app.

    Is Quick Assist functional? Does it work well? Are there inexpensive and better options?

    Hello Stecyk,

    Yes, it's still available and working in Windows 10.

    It does look like I need to update the tutorial a bit for some minor changes.
    Last edited by Brink; 21 Jan 2019 at 16:50.
      My Computers

  5. Brink's Avatar
    Posts : 48,686
    64-bit Windows 10 Pro for Workstations build 19631
    Thread Starter
       #5

    Tutorial updated.
      My Computers


  6. Posts : 77
    Windows 10 Pro - 64
       #6

    Brink said:
    Tutorial updated.
    Thank you! I tried giving your the thumps up, but was informed to the need to spread some Reputation around first.
      My Computer


  7. Brink's Avatar
    Posts : 48,686
    64-bit Windows 10 Pro for Workstations build 19631
    Thread Starter
       #7

    Stecyk said:
    Thank you! I tried giving your the thumps up, but was informed to the need to spread some Reputation around first.

    You're most welcome.
      My Computers

  8. Steve C's Avatar
    Posts : 5,252
    Windows 10 Pro 64 bit
       #8

    Do these options for Remote Assistance and Remote Desktop in System Properties need to be set on both PCs or does Quick Assist override these settings?
    Get and Give Remote Assistance with Quick Assist app in Windows 10-image.png
      My Computers

  9. Brink's Avatar
    Posts : 48,686
    64-bit Windows 10 Pro for Workstations build 19631
    Thread Starter
       #9

    Steve C said:
    Do these options for Remote Assistance and Remote Desktop in System Properties need to be set on both PCs or does Quick Assist override these settings?

    Hello Steve,

    The Quick Assist app doesn't use these settings. The remote assistance is handled within the app itself instead.
      My Computers


 
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