Windows 10: My Desktop keeps freezing up randomly


  1. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
       08 Sep 2016 #1

    My Desktop keeps freezing up randomly


    I have an Acer Aspire XC-603G Desktop running the Windows 10 Home Anniversary Update.

    Randomly, it freezes up and I have to wait a few seconds for it to respond again.

    Has anyone else had this problem? If so, what did you do to fix it?

    Thanks!
      My ComputersSystem Spec

  2.    08 Sep 2016 #2

    Hi, do you have the latest updates?
    Microsoft Fixes the Windows 10 Freezing Issues - Windows 10 Forums

    Note freezing issues with the AU are widely reported on the web, but only some people are affected by them.
      My ComputerSystem Spec


  3. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       08 Sep 2016 #3

    dalchina said: View Post
    Hi, do you have the latest updates?
    Microsoft Fixes the Windows 10 Freezing Issues - Windows 10 Forums

    Note freezing issues with the AU are widely reported on the web, but only some people are affected by them.
    @dalchina, yes I have the latest updates. I always install the latest updates. I figured that the latest updates would fix the problem, but it still occurs. I have even contacted Microsoft regarding this issue and they said that my computer needed to be cleaned up. In order for them to clean it up, I would have to pay them for the next level of support. I explained to them that I could not afford it. I didn't hear anything else back from them. My ISP (CenturyLink) can do what they were wanting to do since I am paying for the PC Protection Plan with them. Microsoft did do some work to my computer under their free support, but it didn't help.
      My ComputersSystem Spec

  4.    09 Sep 2016 #4

    Hi- Your desktop is listed as Win 10 compatible, but that does not necessarily exclude it from freezing issues with the latest upgrade.
    Windows 10 Upgrade

    1. Assuming you were running build 1511 and then upgraded to the anniversary edition (history does help us..), did you experience any freezing with 1511?
    2. Have you checked for any BIOS updates?
    3. Is there any difference
    a. if you do a clean boot
    b. in Safe Mode.

    Please reply under these headings, or with any other comments about changes you may have made before you noted this freezing.

    To establish basics, please do the following:
    a. From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    b. If the above is clear, then from an admin command prompt run
    SFC /scannow
    and report the outcome; if there is a failure, please have a look at the CBS.log and pick out reports of failure.

    Please note, bearing in mind the issues widely reported wrt the AU, there is no guarantee whatsoever your freezing problems can be resolved with this build.
      My ComputerSystem Spec


  5. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       09 Sep 2016 #5

    1. I downloaded the Windows 10 Anniversary Update from the Windows 10 Upgrade Assistant. I did not experience any freezing with 1511.
    2. I am pretty sure I have the latest BIOS update installed, but will make sure by checking the Acer website.
    3. Microsoft did a Clean Boot and it didn't fix the problem.
    a. Clean Boot was performed, but still noticed freezing.
    b. I have not done a Clean Boot in Safe Mode, but will do so to see if it still freezes.

    I will also do as you have said to do with the command prompt.

    Thanks again!
      My ComputersSystem Spec

  6.    09 Sep 2016 #6

    Hi, just Safe Mode, there's no need to do clean boot in Safe Mode- it doesn't mean anything.

    Remembering that this is most likely to be an anniversary build issue, is it less than 10 days since you upgraded?
    i.e. is Windows.old still present.
    If so, you should seriously consider rolling back while you have the chance.

    Click image for larger version. 

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    Check your Windows update history- do you have these?

    Check your temperatures- do all look normal? (E.g. speedfan).

    Try this
    How to Find Out Why Your Windows PC Crashed or Froze

    Drivers:
    Check the versions of key drivers installed with those of your manufacturer.
    You could try:
    - disable driver updates (see Tutorial section for how)
    - install drivers from your manufacturer 1 by 1 and check for freezes.

    I reiterate- given that yours was fine on 1511, and not 1607, unless you don't yet have KB3176938 that Microsoft released on August 31, there may be no solution.
      My ComputerSystem Spec


  7. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       12 Sep 2016 #7

    @dalchina, I am sorry for the late response. I have been busy all weekend. I do have 6938 installed. I can't roll back because I have the update installed for more than 10 days. I will check to see if I can fix it by following the other suggestions that you mentioned.
      My ComputersSystem Spec


 

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