Windows 10 Version 1903 - Update Problems

LuckVintage · 21 Jun 2019

Hello there. I am having a lot of different issues trying to install the latest version of Windows 10, 1903. When it was released around one month ago, I tried to update using the Windows 10 Update Assistant that I downloaded from the Microsoft Website. I however received an error saying the following:

“We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10. 9x8007042B – 0X3000D. The installation failed in the FIRST_BOOT phase with an error during MIGRATE_DATA operation.”

This was before the update was actually made officially available to my Computer. I decided to wait until I actually received a notification about the update and around 2 weeks ago I had a notification that the Update was available to be installed. I have tried to update numerous times, probably around 20 times in total now and I am still nor having any luck. I do however receive a different error message when I try to update using the normal Windows Update dialogue window:

“Feature update to Windows 10, Version 1903. We couldn’t install this update, but you can try again (0x8000ffff.)”

I have followed numerous guides online and even asked others for advice but nothing is working. I can’t even re-install Windows 10 using an ISO file provided from the Windows 10 Install software that I downloaded from the Microsoft Website. The only thing I can do is install Windows 10 1903 and lose all of my data. I just get the “We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10. 9x8007042B – 0X3000D. The installation failed in the FIRST_BOOT phase with an error during MIGRATE_DATA operation.” error each time.

I have contacted Microsoft Support about this matter before and they weren't very useful at all. I have contacted them over live chat 4 times in the past month and the only thing that they would like me to do is keep trying the update. I mentioned to them that I have the Update logs and I asked them if they would be able to get a technician to review the logs but they are now ignoring my emails and it's been 8 days since my last response. If anyone with the knowledge would like to review the Windows Update logs for me, Here is the link: Sign in to your account.”

I believe that it would provide valuable information about why I am unable to Upgrade my computer to Windows 10 Version 1903. It does not look like Microsoft are willing to help me so I've had to post on this forums instead. Sorry for the long detailed message, I didn't want to miss anything important out.

Many Thanks - Andrew Peacock.

hsehestedt · 21 Jun 2019

That log file is HUGE. I tried to look through it but nothing really stood out. I know that Microsoft has tools to automatically parse logs like this but it sounds like they were not of too much help in this situation.

A few ideas:

First, you might try disabling things that work at a low level such as 3rd party antivirus scanners, then try the upgrade once again. If you still cannot get the upgrade to work, then this suggestion might serve as a good sanity check to make sure that 1903 will work well on system if a clean install is performed:

Kari has an excellent tutorial on native booting a VHD (Virtual Hard Disk). If you follow that procedure you can setup a test installation of 1903 to make sure that it runs well on your system without losing your current Windows installation.

Hyper-V - Native Boot VHD

Once done with the evaluation you can decide whether or not you want to go through the process of performing a completely clean install.

In the meantime, let's see if anyone else has any other suggestions for you.

zbook · 21 Jun 2019

1) In most cases when there is failure to upgrade there are three main choices.
You can guesstimate the time consumption, pro and con, and then choose the path.

a) perform a reset save files or reset save files equivalent (reinstall drivers, applications, and bookmarks)
b) backup files, save bookmarks, perform a clean install, (reinstall drivers, applications, files, and bookmarks)
c) troubleshoot

2) If you choose troubleshoot it may take substantial time.

3) There are log collectors used in another forum.
Run both V2 an DM log collectors and upload results into this thread:
BSOD - Posting Instructions

4) Run through this upgrade checklist

Code:

Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

7) List and uninstall all non-Microsoft firewall software

8) List all Microsoft and non-Microsoft drive encryption software. 
Uninstall all non-Microsoft disk encryption software

If the drive is encrypted and installation failed in the SAFE_OS phase with an error during BOOT operation > decrypt the drive


9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

5) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) wmic recoveros set autoreboot = false
11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

12) Make sure that there is no over clocking while troubleshooting.

The BIOS: A0.11

13) Please check to see if this is the most up to date version.

14) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

15) To ensure that there are no improper bios settings please reset the bios.

16) Backup the computer files to another drive or to the cloud.

17) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free

18) Create a brand new restore point.
Create System Restore Point in Windows 10

How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how...bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

19) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

20) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

21) Find two flash drives that you can format (> or = 8 GB)
(the second flash drive may be used at a later time.

22) Create a bootable windows 10 iso build 1903:
https://www.microsoft.com/en-us/soft...load/windows10

23) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of