0x80070013 - 0x2000A The installation Failed is SAFE_OS Phase

jaburmester · 15 Jun 2019

After issue with Microsoft Surface Pro 4 I have to reinstall Windows 10 to stock Windows 10 1703.

I now am trying to upgrade this to the latest version of Windows 10 but get the above error.

Does anybody know how to resolve issue?

Thank you for all help.

Caledon Ken · 15 Jun 2019

When you say latest do you mean 1903? Have you tried 1809?

How are you doing the update?

There is a SetupDiag program listed in this. Hasn't really produced anything useful but you never know.

https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

Ken

zbook · 15 Jun 2019

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic recoveros set autoreboot = false
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Make sure that there is no over clocking while troubleshooting.

Run through this upgrade checklist:

Code:

Run through this check list before the next upgrade attempt:

1) remove nonessential hardware
docks
USB devices
printers
headset
speakers
joysticks
projectors
scanners
plotters
portable optical drives (CD, DVD)
microphones
cameras
webcams
smartphones
bluetooth devices
USB drives (other than a windows 10 iso if used for the upgrade)
USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
secondary monitors


2) These should be the only attached devices:
wired mouse
wired keyboard
monitor

Any of these that have been done in the past week are not necessary to repeat:


3) open administrative command prompt and type or copy and paste: (repair file system)
chkdsk /r /v 
This may take many hours so plan to run overnight
Find the chkdsk report in the event viewer using the information in this link and post into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

4) open administrative command prompt and copy and paste: (repair operating system)
sfc /scannow 
dism /online /cleanup-image /restorehealth 
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) update windows (have all recommended updates installed) and reboot after updates

6) List and uninstall all non-Microsoft antivirus software
(This includes always on and manual software.)
(This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely unistalled)

7) List and uninstall all non-Microsoft firewall software

8) List all Microsoft and non-Microsoft drive encryption software. 
Uninstall all non-Microsoft disk encryption software

9) Run disk cleanup to clean temporary and system files

10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

11) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


12) Detach all SATA devices other than the disk drive that has the Windows operating system
(Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
(Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the the drive from the computer)

13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

After running through the upgrade checklist perform an in place upgrade repair using a Windows 1903 iso:

https://www.microsoft.com/en-us/soft...load/windows10

If the upgrade works you are set.

If the upgrade fails then:

1) run setupdiag:
https://docs.microsoft.com/en-us/win...rade/setupdiag

2) Upload results of the V2 log collector:
BSOD - Posting Instructions

3) depending on the above Panther logs may be collected for troublesooting:
https://docs.microsoft.com/en-us/win...upgrade-errors

jaburmester · 16 Jun 2019

Hi zbook,

Below is info requested.

Thank you for all help.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Local Disk.
Stage 1: Examining basic file system structure ...
476928 file records processed.
File verification completed.
5810 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
556830 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
39952 data files processed.
CHKDSK is verifying Usn Journal...
36487960 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
498797567 KB total disk space.
64494704 KB in 182567 files.
179096 KB in 39953 indexes.
0 KB in bad sectors.
597367 KB in use by the system.
65536 KB occupied by the log file.
433526400 KB available on disk.
4096 bytes in each allocation unit.
124699391 total allocation units on disk.
108381600 allocation units available on disk.
C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\JOHN-MS4P\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
C:\Windows\system32>

zbook · 16 Jun 2019

Code:

Microsoft Windows [Version 10.0.15063]

Code:

Windows Resource Protection found corrupt files and successfully repaired
them.

jaburmester · 16 Jun 2019

I have done an in place upgrade repair and still get the above.

Any other ideas how to resolve issue?

Thank you for all help.

zbook · 16 Jun 2019

Which steps in the upgrade checklist were and were not done?

Please follow each number in kind.

Post the results of setup diag.

Upload the V2 and DM results into this thread.

jaburmester · 16 Jun 2019

Attachment 237340After a chkdsk /r /v
Wininit
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 16/06/2019 08:23:06
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: John-MS4P
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Local Disk.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
476928 file records processed.
File verification completed.
5807 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
556848 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Cleaning up 2570 unused index entries from index $SII of file 0x9.
Cleaning up 2570 unused index entries from index $SDH of file 0x9.
Cleaning up 2570 unused security descriptors.
Security descriptor verification completed.
39961 data files processed.
CHKDSK is verifying Usn Journal...
40267016 USN bytes processed.
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
476912 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
114069216 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
498797567 KB total disk space.
41740468 KB in 182985 files.
179284 KB in 39962 indexes.
0 KB in bad sectors.
600947 KB in use by the system.
65536 KB occupied by the log file.
456276868 KB available on disk.
4096 bytes in each allocation unit.
124699391 total allocation units on disk.
114069217 allocation units available on disk.
Internal Info:
00 47 07 00 ec 66 03 00 c6 ef 06 00 00 00 00 00 .G...f..........
5c 00 00 00 37 00 00 00 00 00 00 00 00 00 00 00 \...7...........
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-06-16T07:23:06.661158800Z" />
<EventRecordID>1578</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>John-MS4P</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is Local Disk.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
476928 file records processed.
File verification completed.
5807 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
556848 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Cleaning up 2570 unused index entries from index $SII of file 0x9.
Cleaning up 2570 unused index entries from index $SDH of file 0x9.
Cleaning up 2570 unused security descriptors.
Security descriptor verification completed.
39961 data files processed.
CHKDSK is verifying Usn Journal...
40267016 USN bytes processed.
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
476912 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
114069216 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
498797567 KB total disk space.
41740468 KB in 182985 files.
179284 KB in 39962 indexes.
0 KB in bad sectors.
600947 KB in use by the system.
65536 KB occupied by the log file.
456276868 KB available on disk.
4096 bytes in each allocation unit.
124699391 total allocation units on disk.
114069217 allocation units available on disk.
Internal Info:
00 47 07 00 ec 66 03 00 c6 ef 06 00 00 00 00 00 .G...f..........
5c 00 00 00 37 00 00 00 00 00 00 00 00 00 00 00 \...7...........
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Chkdsk
Log Name: Application
Source: Chkdsk
Date: 16/06/2019 06:23:40
Event ID: 26226
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: John-MS4P
Description:
Chkdsk was executed in scan mode on a volume snapshot.
Checking file system on C:
The type of the file system is NTFS.
Volume label is Local Disk.
Stage 1: Examining basic file system structure ...

476928 file records processed.
File verification completed.

5810 large file records processed.

0 bad file records processed.
Stage 2: Examining file name linkage ...

556830 index entries processed.
Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.

39952 data files processed.
CHKDSK is verifying Usn Journal...

36487960 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
498797567 KB total disk space.
64494704 KB in 182567 files.
179096 KB in 39953 indexes.
0 KB in bad sectors.
597367 KB in use by the system.
65536 KB occupied by the log file.
433526400 KB available on disk.
4096 bytes in each allocation unit.
124699391 total allocation units on disk.
108381600 allocation units available on disk.
----------------------------------------------------------------------
Stage 1: Examining basic file system structure ...
Stage 2: Examining file name linkage ...
Stage 3: Examining security descriptors ...
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Chkdsk" />
<EventID Qualifiers="0">26226</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-06-16T05:23:40.500793000Z" />
<EventRecordID>1492</EventRecordID>
<Channel>Application</Channel>
<Computer>John-MS4P</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is Local Disk.
Stage 1: Examining basic file system structure ...

476928 file records processed.
File verification completed.

5810 large file records processed.

0 bad file records processed.
Stage 2: Examining file name linkage ...

556830 index entries processed.
Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.

39952 data files processed.
CHKDSK is verifying Usn Journal...

36487960 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
498797567 KB total disk space.
64494704 KB in 182567 files.
179096 KB in 39953 indexes.
0 KB in bad sectors.
597367 KB in use by the system.
65536 KB occupied by the log file.
433526400 KB available on disk.
4096 bytes in each allocation unit.
124699391 total allocation units on disk.
108381600 allocation units available on disk.
----------------------------------------------------------------------
Stage 1: Examining basic file system structure ...
Stage 2: Examining file name linkage ...
Stage 3: Examining security descriptors ...
</Data>
<Binary>004707004165030084EC0600000000005B000000370000000000000000000000</Binary>
</EventData>
</Event>
--------------------------------------------------------
sfc / scannow
dism /online /cleanup-image /restorehealth
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>dism /online /clean-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
Error: 87
The clean-image option is unknown.
For more information, refer to the help by running DISM.exe /?.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\Windows\system32>
------------------------------------------------------
SetupDiag attaached
-------------------------------------------------------

V2 failed

Generating system information report, this may take a while...
Downloading autorunsc...
WARNING: Failed to download autorunsc. Skipping...
Launching elevated script...
Running DirectX diagnostics...
Exporting Application event Log...
Exporting System event log...
Exporting Kernel PnP event log...
Gathering device driver information...
Checking power settings...
Getting hardware information...
Listing installed software...
Listing installed Windows updates...
Finding network information...
Examining hosts file...
Creating Windows license report...
Waiting for driverquery.exe to finish...
Killed driverquery.exe due to 60 second timeout.
PS C:\Users\jabur\Desktop\V2 log collector 1.00>

-------------------------------------

Thank you for all help.

zbook · 16 Jun 2019

1) Run the DM log collector > upload results into this thread

2)
a) place the computer into clean boot and run the V2 log collector > upload results into this thread
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

b) place the computer into safe mode and run the V2 log collector > upload results into this thread
Boot into Safe Mode on Windows 10

3) Post information for windows upgrade checklist #6, #7, #8

4) Was the most recent upgrade attempt with or without clean boot?

5) What was the most up to date windows build ever in use on the computer?
6) List the steps that had been made to install windows 1703

7) What are the status of the important files:
a) there is a backup image?
b) files are backed up to another drive or to the cloud?
c) there are no backup images and files are not backed up?
d) there are no important files and a reset remove files or a clean install can be performed?

8) Download and install Everything: voidtools

9) Launch the application and search for any of tee files:

Code:

PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log

Post share links into the tread using one drive, drop box, of google drive

10) open disk management > by default some columns are compressed > widen each Status and Volume > make sure everything witin the parenthesis is in full view and that noting is cutoff > widen disk 0 row o that nothing is cutoff > post an image into the thread
Disk Management - How to Post a Screenshot of

11) Perform an in place upgrade repair with the identical windows 10 iso build
Repair Install Windows 10 with an In-place Upgrade

12) Run the V2 log collector (not in safe mode) > upload results into this thread

Caledon Ken · 16 Jun 2019

Have you tried a clean install with version 1809?

Not sure how you could have corruption / software conflicts on 1703 if you just clean installed it and tried to upgrade.

What ever version you are on I would check that disk with something like Crystal Disk info.

CrystalDiskInfo – Crystal Dew World

Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

This presents error values in decimal amounts.

What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?