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#1
Desperate - PC just crashed while playing a video and can't reboot
My Windows 10 64-bit PC just crashed about an hour ago. I was watching a video in media player classic and I clicked on the bar to skip ahead and the PC just instantly threw up a blue screen and said it needed to reboot after sending an error report. After it shut down, it could not reboot. It just says "Reboot and select proper boot device or insert boot media in selected device and press a key.".
I have tried rebooting several times and that's all I get. I tried to repair the PC by plugging in my Windows 10 retail USB thumb drive. After selecting the option under "advanced" to repair, it says it was unable to repair the PC.
Currently I'm running from a Linux CD to post to the forum here. The video I was playing was on a 2nd internal hard drive. I tried browsing the main Windows hard drive using Linux to see if I could access the drive, and it did - right now all my files and folders are still there. However I can't access the 2nd internal drive now in Linux - if I try to open the drive I get:
"Unable to mount...error mounting...the disk contains an unclean file system. Metadata kept in Windows cache refused to mount. Operation not permitted. The NTFS partition is in an unsafe state. Please resume + shutdown Windows fully (no hibernation or fast restarting) or mount the volume read-only, with the 'ro' mount option."
So I can't reboot Windows or repair it with the Windows install thumb drive, and I can't access the 2nd drive where the video was that I was playing.
What can I do? I should have a system restore point since I just made one this morning but the Windows thumb drive doesn't seem to let me. I selected system restore from the thumb drive and it said "To use system restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, then system restore.". I don't understand what it means by this. How do I attempt system restore if I can't boot into Windows?
I've never had this happen before on my PC. It's self built. One other note that may or may not mean anything - when the Linux Mint disc first loads, the desktop gives me the message "Cinnamon is currently running without video hardware acceleration...There could be a problem with your drivers or some other issue.". I'm not sure if that's normal for loading Cinnamon from a disc or if it's a clue.
So what happened? Are my drives corrupted now? Why is my 2nd hard drive locked, and how do I fix it without losing or corrupting my files? And what can I do to get Windows to reboot? I'm lost. I have no idea what happened.
If I can get Windows to reboot it should reset the 2nd drive hopefully, and then I can run a chkdsk on it. But how do I get Windows to boot now without wiping everything and starting over?