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  1.    27 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 16
    Windows 10 64-bit home

    Desperate - PC just crashed while playing a video and can't reboot


    My Windows 10 64-bit PC just crashed about an hour ago. I was watching a video in media player classic and I clicked on the bar to skip ahead and the PC just instantly threw up a blue screen and said it needed to reboot after sending an error report. After it shut down, it could not reboot. It just says "Reboot and select proper boot device or insert boot media in selected device and press a key.".

    I have tried rebooting several times and that's all I get. I tried to repair the PC by plugging in my Windows 10 retail USB thumb drive. After selecting the option under "advanced" to repair, it says it was unable to repair the PC.

    Currently I'm running from a Linux CD to post to the forum here. The video I was playing was on a 2nd internal hard drive. I tried browsing the main Windows hard drive using Linux to see if I could access the drive, and it did - right now all my files and folders are still there. However I can't access the 2nd internal drive now in Linux - if I try to open the drive I get:

    "Unable to mount...error mounting...the disk contains an unclean file system. Metadata kept in Windows cache refused to mount. Operation not permitted. The NTFS partition is in an unsafe state. Please resume + shutdown Windows fully (no hibernation or fast restarting) or mount the volume read-only, with the 'ro' mount option."

    So I can't reboot Windows or repair it with the Windows install thumb drive, and I can't access the 2nd drive where the video was that I was playing.

    What can I do? I should have a system restore point since I just made one this morning but the Windows thumb drive doesn't seem to let me. I selected system restore from the thumb drive and it said "To use system restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, then system restore.". I don't understand what it means by this. How do I attempt system restore if I can't boot into Windows?

    I've never had this happen before on my PC. It's self built. One other note that may or may not mean anything - when the Linux Mint disc first loads, the desktop gives me the message "Cinnamon is currently running without video hardware acceleration...There could be a problem with your drivers or some other issue.". I'm not sure if that's normal for loading Cinnamon from a disc or if it's a clue.

    So what happened? Are my drives corrupted now? Why is my 2nd hard drive locked, and how do I fix it without losing or corrupting my files? And what can I do to get Windows to reboot? I'm lost. I have no idea what happened.

    If I can get Windows to reboot it should reset the 2nd drive hopefully, and then I can run a chkdsk on it. But how do I get Windows to boot now without wiping everything and starting over?
      My ComputerSystem Spec
  2.    27 Apr 2017 #2
    Join Date : Mar 2017
    Posts : 5,691
    64-bit Windows 10 Pro

    Do you have a DVD of your windows 10 system? Did you try booting into safe mode? Why can't you do repair from the thumb drive, it should be bootable?
      My ComputerSystem Spec
  3.    27 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 16
    Windows 10 64-bit home
    Thread Starter

    As I mentioned I have a USB thumb drive of Windows 10. I tried using that to select "repair PC" but it said it could not repair the PC.

    I cannot boot into safe mode either. It's like it doesn't even see the hard drive. But in Linux I can access the boot drive (bit not the 2nd data drive that had my video file).
      My ComputerSystem Spec
  4.    27 Apr 2017 #4
    Join Date : Mar 2017
    Posts : 5,691
    64-bit Windows 10 Pro

    I would remove /disco all drives except the one with Windows 10 on it. Then try to get to safe mode.
      My ComputerSystem Spec
  5.    27 Apr 2017 #5
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    "Unable to mount...error mounting...the disk contains an unclean file system. Metadata kept in Windows cache refused to mount. Operation not permitted. The NTFS partition is in an unsafe state. Please resume + shutdown Windows fully (no hibernation or fast restarting) or mount the volume read-only, with the 'ro' mount option."
    Disconnect the drive and see if you can boot the system.
    This error has to do with hybernation.
    I think, if you can get into the system, you need to turn off Fast Startup and delete the hyberfile.

    I have to go, but here's some reading for you:
    Unable to mount Windows (NTFS) filesystem due to hibernation - Ask Ubuntu
    .
      My ComputerSystem Spec
  6.    27 Apr 2017 #6
    Join Date : Mar 2017
    Posts : 5,691
    64-bit Windows 10 Pro

    It appears that there may be an issue with your windows boot, I know that MS said that you should never try to get into win 10 from Linux and vice versa. Your File system seems to be corrupted. If you can get into safe mode some how you may be able to run chkdsk, you can even use an old Win 7 DVD if you have one.
      My ComputerSystem Spec
  7.    27 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 16
    Windows 10 64-bit home
    Thread Starter

    Quote Originally Posted by Josey Wales View Post
    I would remove /disco all drives except the one with Windows 10 on it. Then try to get to safe mode.

    I've tried unplugging the 2nd (data) drive and the PC still doesn't boot. I check the BIOS and tried putting both the boot manager and the OS drive in the first boot order - either way it won't boot.

    How can Windows 10 allow clicking on a different position of a video to literally destroy the OS? This is ridiculous.
      My ComputerSystem Spec
  8.    27 Apr 2017 #8
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    CHKDSK can be run in Kyhi's recovery environment.
    Windows 10 Recovery Tools - Bootable Rescue Disk - - Windows 10 Forums
    Also run Speccy to see if the drive has failed
    The programs can be found in X:\.
    gotta run.....
      My ComputerSystem Spec
  9.    27 Apr 2017 #9
    Join Date : Apr 2017
    Posts : 16
    Windows 10 64-bit home
    Thread Starter

    Quote Originally Posted by Josey Wales View Post
    It appears that there may be an issue with your windows boot, I know that MS said that you should never try to get into win 10 from Linux and vice versa. Your File system seems to be corrupted. If you can get into safe mode some how you may be able to run chkdsk, you can even use an old Win 7 DVD if you have one.
    But I was only using Linux after I was unable to boot Windows. I never use Linux and I am unfamiliar with it. I just use the Linux disc I made in case of an emergency like this. What would happen if I put my old Windows 7 install disc in? Will I get an option there to run chkdsk? As I mentioned the Windows 10 install thumb drive that comes in the retail box was unable to repair the PC which boggles my mind. What good is "repair PC" then?
      My ComputerSystem Spec
  10.    27 Apr 2017 #10
    Join Date : Apr 2017
    Posts : 16
    Windows 10 64-bit home
    Thread Starter

    The drive hasn't failed because I can access the files in Linux.
      My ComputerSystem Spec

 
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