Windows 10: Crashed while playing a Youtube video

  1.    11 Mar 2016 #1

    Crashed while playing a Youtube video


    I was watching Youtube on Chrome when it happened. I walked away from my computer so I'm not positive as to what else might have been open. I think 5KPlayer (a video player for Windows 10) was open too (per the system tray icon). Steam might have also been running. I got the error "0xxc000021a" when I saw the cute little blue splash screen with the frowny face.
      My ComputerSystem Spec

  2.    12 Mar 2016 #2

    Hello cowlicker.

    Could you please run the DM log collector again as some of the necessary files are missing, did you remember to run it as an administrator?

    Cheers, Boris :)
      My ComputerSystem Spec

  3.    12 Mar 2016 #3

    Ok this time I ran as admin. Note - both times it gave me an error saying that "System Information" has stopped working and that Windows was going to check for a solution, but then it just gave me a button to close the program. That might be the cause of the missing files.
      My ComputerSystem Spec

  4.    12 Mar 2016 #4

    Hello again.

    Because that there aren't any dump files included in the zip, I will suggest you some steps that other people with the same problem got.


    1. Click the Search button(the magnifying glass).
    2. Type "command" in the search box... DO NOT hit ENTER yet!
    3. While holding CTRL-Shift on your keyboard, hit ENTER.
    4. You will be prompted with a permission dialog box.
    5. Click Yes.
    6. A black box will open with a blinking cursor.
    7. Type "sfc /scannow" and hit ENTER.
    8. System File Checker will begin scanning for Error 0x139 and other system file problems (be patient - the system scan may take a while).
    9. Follow the on-screen commands.
    Cheers, Boris :)
    Last edited by BorisTheAnimal; 12 Mar 2016 at 17:31. Reason: Windows10 search different
      My ComputerSystem Spec

  5.    12 Mar 2016 #5

    BorisTheAnimal said: View Post
    Hello again.

    Because that there aren't any dump files included in the zip, I will suggest you some steps that other people with the same problem got.



    Cheers, Boris :)
    Ok I did that and it said "Windows Resource Protection did not find any integrity violations." after it scanned the system.
      My ComputerSystem Spec

  6.    12 Mar 2016 #6

    Okay, click start -> click file explorer -> in the search bar type: %SYSTEMROOT%/Minidump -> tap enter

    And if you see any files in the folder, please upload them here, if not then Windows might not be creating the dumps on crashes and then I would recommend that follow this tutorial:
    BSOD minidump Config

    Cheers, Boris :)
      My ComputerSystem Spec

  7.    12 Mar 2016 #7

    BorisTheAnimal said: View Post
    Okay, click start -> click file explorer -> in the search bar type: %SYSTEMROOT%/Minidump -> tap enter

    And if you see any files in the folder, please upload them here, if not then Windows might not be creating the dumps on crashes and then I would recommend that follow this tutorial:
    BSOD minidump Config

    Cheers, Boris :)
    So there are 2 "search bars" - the main one used to navigate and the one used to search within the current directory. When I pasted what you wrote into the main one it said "Windows can't find 'C:\WINDOWS/Minidump'. Check the spelling and try again." I noticed that the slash you used was different than the one returned by windows in the error message, so then I tried "%SYSTEMROOT%\Minidump" but I got the same error message - "Windows can't find 'C:\WINDOWS\Minidump'. Check the spelling and try again."

    Before I pasted it into the search bar (the 2nd one), I made sure I was in C:\. I pasted it and hit enter. It took a while to search but it didn't find anything.
      My ComputerSystem Spec

  •    13 Mar 2016 #8

    Damn, well please perform the linked tutorial then!
      My ComputerSystem Spec


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