Desktop PC Work: HP Pavilion p6203w

For HP typically booting to a flash drive is F9.

If the computer cannot boot to the flash drive then please indicate whether you can or cannot boot to windows to run software.
And indicate the status of files: backed up files, backed up images, no backups, no important files, etc.



If you can boot windows and download and install software then run HP Diagnostics Windows overnight:
https://ftp.hp.com/pub/softpaq/sp138...0/sp138803.exe



I'll catch you tomorrow.

Please comment on:

a) whether you can or cannot boot windows to download and install and run software

b) the status of computer files: backed up, not backed up and need to backup, not backed up and there are no important files, etc.

zbook said:

For HP typically booting to a flash drive is F9.

If the computer cannot boot to the flash drive then please indicate whether you can or cannot boot to windows to run software.
And indicate the status of files: backed up files, backed up images, no backups, no important files, etc.



If you can boot windows and download and install software then run HP Diagnostics Windows overnight:
https://ftp.hp.com/pub/softpaq/sp138...0/sp138803.exe



I'll catch you tomorrow.

Please comment on:

a) whether you can or cannot boot windows to download and install and run software

b) the status of computer files: backed up, not backed up and need to backup, not backed up and there are no important files, etc.

There is nothing backed up. She hasn't made any backups. She said if I needed to wipe it clean, it won't be a bother. Let me see if I can run the HP Diagnostics Windows now. When I downloaded the software yesterday, it said "Failed to extract cab".

- - - Updated - - -

It is saying the same thing. "Failed to extract cab" when installing HP Diagnostics Windows.

Please run these scripts and post share links into this thread:

https://www.tenforums.com/attachment...iskparinfo.bat

BSOD - Posting Instructions

@zbook:
The script has found the above 1 storage device(s) in total.

=============================================================================

Drive
Letter Drive Label Fs Free Space Used Space Capacity Free
------ --------------- ------ ---------- ---------- ---------- -----
NTFS 82.62 MB 427.37 MB 510.00 MB 16 %
SYSTEM NTFS 63.75 MB 36.25 MB 100.00 MB 64 %
C NTFS 421.67 GB 31.55 GB 453.22 GB 93 %
D FACTORY_IMAGE NTFS 11.90 GB 41.72 MB 11.94 GB 100 %
E 0 B 0 B 0 B
F 0 B 0 B 0 B
G 0 B 0 B 0 B
H 0 B 0 B 0 B
I 0 B 0 B 0 B

=============================================================================

Microsoft DiskPart version 10.0.19041.964

The "Free" column below refers to unallocated space rather than unused space.
On computer: DESKTOP-2SPVIJL

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 No Media 0 B 0 B
Disk 3 No Media 0 B 0 B
Disk 4 No Media 0 B 0 B

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 G DVD-ROM 0 B No Media
Volume 1 SYSTEM NTFS Partition 100 MB Healthy System
Volume 2 C NTFS Partition 453 GB Healthy Boot
Volume 3 D FACTORY_IMA NTFS Partition 11 GB Healthy
Volume 4 NTFS Partition 510 MB Healthy Hidden
Volume 5 E Removable 0 B No Media
Volume 6 H Removable 0 B No Media
Volume 7 I Removable 0 B No Media
Volume 8 F Removable 0 B No Media

Disk 0 is now the selected disk.

SAMSUNG HD502IJ SCSI Disk Device
Disk ID: 1549F232
Type : RAID
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(0800)#RAID(P00T00L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 1 SYSTEM NTFS Partition 100 MB Healthy System
Volume 2 C NTFS Partition 453 GB Healthy Boot
Volume 3 D FACTORY_IMA NTFS Partition 11 GB Healthy
Volume 4 NTFS Partition 510 MB Healthy Hidden

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 453 GB 101 MB
Partition 3 Recovery 510 MB 453 GB
Partition 4 Primary 11 GB 453 GB

Partition 1 is now the selected partition.

Partition 1
Type : 07
Hidden: No
Active: Yes
Offset in Bytes: 1048576

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 SYSTEM NTFS Partition 100 MB Healthy System

Partition 2 is now the selected partition.

Partition 2
Type : 07
Hidden: No
Active: No
Offset in Bytes: 105906176

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C NTFS Partition 453 GB Healthy Boot

Partition 3 is now the selected partition.

Partition 3
Type : 27
Hidden: No
Active: No
Offset in Bytes: 486750027776

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 4 NTFS Partition 510 MB Healthy Hidden

Partition 4 is now the selected partition.

Partition 4
Type : 07
Hidden: No
Active: No
Offset in Bytes: 487285850112

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 D FACTORY_IMA NTFS Partition 11 GB Healthy

===============================================================================

Windows Recovery Environment (Windows RE) and system reset configuration
Information:

Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition3\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: 4cd98d6a-acbd-11ec-81b8-e57a02417219
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0

REAGENTC.EXE: Operation Successful.

===============================================================================

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {c54c7fbb-ad71-11ec-833c-90e6baa52ac2}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
-------------------
identifier {4cd98d6a-acbd-11ec-81b8-e57a02417219}
device ramdisk=[\Device\HarddiskVolume3]\Recovery\WindowsRE\Winre.wim,{4cd98d6b-acbd-11ec-81b8-e57a02417219}
path \windows\system32\winload.exe
description Windows Recovery Environment
locale en-US
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=[\Device\HarddiskVolume3]\Recovery\WindowsRE\Winre.wim,{4cd98d6b-acbd-11ec-81b8-e57a02417219}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \WINDOWS\system32\winload.exe
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {4cd98d6a-acbd-11ec-81b8-e57a02417219}
displaymessageoverride Recovery
recoveryenabled Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \WINDOWS
resumeobject {c54c7fbb-ad71-11ec-833c-90e6baa52ac2}
nx OptIn
bootmenupolicy Standard

Resume from Hibernate
---------------------
identifier {c54c7fbb-ad71-11ec-833c-90e6baa52ac2}
device partition=C:
path \WINDOWS\system32\winresume.exe
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {4cd98d6a-acbd-11ec-81b8-e57a02417219}
recoveryenabled Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No

Windows Memory Tester
---------------------
identifier {memdiag}
device partition=\Device\HarddiskVolume1
path \boot\memtest.exe
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes

EMS Settings
------------
identifier {emssettings}
bootems No

Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Local

RAM Defects
-----------
identifier {badmemory}

Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}

Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}

Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200

Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}

Device options
--------------
identifier {4cd98d6b-acbd-11ec-81b8-e57a02417219}
description Windows Recovery
ramdisksdidevice partition=\Device\HarddiskVolume3
ramdisksdipath \Recovery\WindowsRE\boot.sdi

If possible post a share link so that it maintains the text alignment.

zbook said:

If possible post a share link so that it maintains the text alignment.

@zbook: What do you mean by the text alignment?

When the script results are posted into the webpage it misaligns the columns.

For example:

=============================================================================

Drive
Letter Drive Label Fs Free Space Used Space Capacity Free
------ --------------- ------ ---------- ---------- ---------- -----
NTFS 82.62 MB 427.37 MB 510.00 MB 16 %
SYSTEM NTFS 63.75 MB 36.25 MB 100.00 MB 64 %
C NTFS 421.67 GB 31.55 GB 453.22 GB 93 %
D FACTORY_IMAGE NTFS 11.90 GB 41.72 MB 11.94 GB 100 %
E 0 B 0 B 0 B
F 0 B 0 B 0 B
G 0 B 0 B 0 B
H 0 B 0 B 0 B
I 0 B 0 B 0 B

=============================================================================


If it were copied and pasted within code then it would maintain the alignment.
Or if it were posted using a share link it would maintain the column alignment.

zbook said:

When the script results are posted into the webpage it misaligns the columns.

For example:

=============================================================================

Drive
Letter Drive Label Fs Free Space Used Space Capacity Free
------ --------------- ------ ---------- ---------- ---------- -----
NTFS 82.62 MB 427.37 MB 510.00 MB 16 %
SYSTEM NTFS 63.75 MB 36.25 MB 100.00 MB 64 %
C NTFS 421.67 GB 31.55 GB 453.22 GB 93 %
D FACTORY_IMAGE NTFS 11.90 GB 41.72 MB 11.94 GB 100 %
E 0 B 0 B 0 B
F 0 B 0 B 0 B
G 0 B 0 B 0 B
H 0 B 0 B 0 B
I 0 B 0 B 0 B

=============================================================================


If it were copied and pasted within code then it would maintain the alignment.
Or if it were posted using a share link it would maintain the column alignment.

Let me try and screenshot it.

This is a post without the code:


=============================================================================

Drive
Letter Drive Label Fs Free Space Used Space Capacity Free
------ --------------- ------ ---------- ---------- ---------- -----
Recovery NTFS 6.20 GB 798.86 MB 6.98 GB 89 %
C Windows NTFS 460.35 GB 228.81 GB 689.16 GB 67 %
D HP_TOOLS FAT32 1.91 GB 93.09 MB 2.00 GB 95 %
G 0 B 0 B 0 B
K System Reserved NTFS 462.69 MB 36.30 MB 499.00 MB 93 %

=============================================================================


This is a post with the code:

Code:

=============================================================================
 
Drive
Letter   Drive Label     Fs   Free Space Used Space  Capacity   Free
------ --------------- ------ ---------- ---------- ---------- -----
       Recovery        NTFS      6.20 GB  798.86 MB    6.98 GB  89 %
  C    Windows         NTFS    460.35 GB  228.81 GB  689.16 GB  67 %
  D    HP_TOOLS        FAT32     1.91 GB   93.09 MB    2.00 GB  95 %
  G                                  0 B        0 B        0 B      
  K    System Reserved NTFS    462.69 MB   36.30 MB  499.00 MB  93 %

=============================================================================

So you are wanting me to post it using the BSOD collector right?