Computer Restarting - Event 41 Kernel Power


  1. Posts : 301
    Windows 10
       #1

    Computer Restarting - Event 41 Kernel Power


    Windows Version 20H2

    Hey all!

    So ever since I replaced my GTX 570 with a 970 I've been having some hiccups. I have another post related to more of the process of installing the 970 but it got off topic so I thought I'd start a new one since the circumstances have changed quite a bit from what I was experiencing before.

    Feel free to check that other post if it might help determine what is causing the issue but now I seem to get random restarts. I would also get a 3 beep post code but that seems to have gone away...for now.

    Computer Restarting - Event 41 Kernel Power-capture.pngComputer Restarting - Event 41 Kernel Power-capture1.png

    Other post: Can my system handle a GTX 960 + Installation
    Last edited by Vellaura; 13 Feb 2021 at 06:01.
      My Computer


  2. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @Vellaura,

    Vellaura said:
    So ever since I replaced my GTX 570 with a 970 I've been having some hiccups. I have another post related to more of the process of installing the 970 but it got off topic so I thought I'd start a new one since the circumstances have changed quite a bit from what I was experiencing before.[/FONT][/COLOR]

    Feel free to check that other post if it might help determine what is causing the issue but now I seem to get random restarts. I would also get a 3 beep post code but that seems to have gone away...for now.

    [1] Posting the link to the other thread would be useful.
    [2] Have you tried the following . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.

    IMPORTANT:

    • It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10

    • If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.

    • DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
      If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
      If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
    sfc /scannow
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results here >>>
    

     SFC Error Report

    However, if there are STILL SFC ERRORS . . .

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight the command below.

    NOTE:

    If you have a Relocated Desktop, then change the %UserProfile% part of the Command below to the actual path of the Relocated Desktop folder.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.txt"
    

    • This will create a SFC_Details.txt file on the Desktop.

    EITHER:

    Copy & Paste the results into your post using the [CODE] tags . . .

    [1] Open the SFC_Details.txt file in Notepad.
    [2] Press the Ctrl + A keys together.
    [3] Press the Ctrl + C keys together.
    [4] In your post, click the Hashtag icon #.
    [5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results Here >>>
    

    OR:

    UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps.
      My Computer


  3. Posts : 301
    Windows 10
    Thread Starter
       #3

    Sorry I wasn't sure if it would be wrong to directly leave a link from another post so I left it out, I have edited it in :)

    Also this is a completely fresh install of windows from a couple days ago, would you still recommend checking the health of the files?

    Thank you
      My Computer


  4. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @Vellaura,

    Vellaura said:
    Also this is a completely fresh install of windows from a couple days ago, would you still recommend checking the health of the files?

    [1] Where did you get the ISO from?
    [2] What did you use to make it Bootable?
    [3] It would NOT hurt to run them to see if there are already ANY problems found!

    I hope this helps.
      My Computer


  5. Posts : 301
    Windows 10
    Thread Starter
       #5

    Paul Black said:
    Hello @Vellaura,




    [1] Where did you get the ISO from?
    [2] What did you use to make it Bootable?
    [3] It would NOT hurt to run them to see if there are already ANY problems found!

    I hope this helps.
    I made a bootable usb device from the windows media creation tool :)

    okay thank you, i'll go ahead and scan it anyways.

    If it means anything, the preparing windows files (the 2nd part) in the installation was incredibly slow, much slower then usual. Only strange thing I can mention, other then that it installed fine.

    :)
      My Computer


  6. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #6

    Hello @Vellaura,

    Vellaura said:
    okay thank you, I'll go ahead and scan it anyways.


    Vellaura said:
    If it means anything, the preparing windows files (the 2nd part) in the installation was incredibly slow, much slower then usual. Only strange thing I can mention, other then that it installed fine.
    Did you Turn Off or Restart during that process?
      My Computer


  7. Posts : 301
    Windows 10
    Thread Starter
       #7

    Paul Black said:
    Hello @Vellaura,





    Did you Turn Off or Restart during that process?
    no not at all, i simply waited and let it do its thing :)

    Edit: It's very strange, i've had my pc on for almost 3 hours, watching a twitch stream at 1080p and nothings happened, I'm suspecting the restart happens while I have Team Fight Tactics running, related to my gpu. I'm going to see how far I can get then do another run with the game running and if the restarts happen.

    I also stopped using microsoft edge lmao

    I'll post the results of the scan after as well =]
      My Computer


  8. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #8

    Vellaura said:
    no not at all, I simply waited and let it do its thing.
      My Computer


  9. Posts : 301
    Windows 10
    Thread Starter
       #9

    I ran the scan and it found nothing, its definitely got something to do with the new GPU I put in. I opened up task manager and it froze just as I did, then I switched off my pc and it gave me the 3 beeps, I let it stay on after it did and I noticed hard drive activity and my mouse and keyboard lighting up so it was booting in with no screen to show me.

    I'm going to take out the gpu, re-seat it, do some cable management in case something is being squished, plug them out and in, could have developed some rust on the connectors, its a 10 year old psu aha maybe try another pci slot? they are all x16 on my mobo it seems so nothing really to lose.

    Other then that I'm not sure what else to try (open to other ideas ). Because when the card is detected I can play games and watch streams for hours fine, other then that random kernal restart, which must be linked to the GPU somehow.

    That's about all I got.

    What you think @Paul Black

    - - - Updated - - -

    Reverted back to my 570 and all is well. My guess is that the 970 requires a uefi bios to be stable.

    Thanks for the help @Paul Black
      My Computer


  10. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #10

    Hello @Vellaura,

    Vellaura said:
    - - - Updated - - -

    Reverted back to my 570 and all is well.

    Thanks for the help @Paul Black
    You are VERY welcome.
      My Computer


 

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