The computer logs were from 1/20/2018 to 1/24/2018
During this time there was 1 unexpected reboot/crash and 1 BSOD with bugcheck WHEA 0x124
For WHEA all of the computer major hardware components are tested: CPU, GPU, RAM, and Drive.
For all tests /steps please post images into the thread.If there are any problems posting images please use one drive or drop box share links.Share OneDrive files and folders - Office SupportUpload photos and files to OneDrive - OneDrive1) Open administrative command prompt and type or copy and paste:2) sfc /scannow3) dism /online /cleanup-image /restorehealth4) chkdsk /scan5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread6) Make sure that there is no over clocking while troubleshooting.7) Sometimes there are problems in the bios that produce bsod. The BIOS: BIOS Version/Date American Megatrends Inc. 1801, 12-Nov-13 SMBIOS Version 2.58) Please check to see if this is the most up to date version.9) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.10) To ensure that there are no improper bios settings please reset the bios.11) Sometimes there can be failure to boot after resetting the bios. 12) Backup the computer files to another drive or to the cloud.13) Make a backup image usig Macrium: Macrium Software | Macrium Reflect Free: Macrium Software | 404) And please create a brand new restore point.How to Clear Your Computers CMOS to Reset BIOS Settings:How to Clear Your Computers CMOS to Reset BIOS Settings Ways to Reset Your BIOS - wikiHow:http://www.wikihow.com/Reset-Your-BIOS15) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread16) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread19) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPThttp://www.resplendence.com/whocrashed20) Click analyze > look for dead or deaddead in the results > post the results into the thread21) Run this version of the log collector ater the above steps:log collector v2-beta08.zip: https://www.tenforums.com/attachment...2-beta08.zip22) When testing for WHEA hardware errors we need to systematically check CPU, GPU, RAM and drive.Once the bios is reset and there is no overclocking:23) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free https://www.piriform.com/speccyHWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUIDhttp://www.cpuid.com/softwares/hwmonitor.htmlSpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computerhttp://www.almico.com/speedfan.php24) Run Prime95 - Stress Test Your CPUPrime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorialshttps://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html24a) Record the maximum temperature and post the maximum temperature into the thread24b) Record test duration and post the uninterrupted test duration into the thread24c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)24d) Use the Microsoft snipping tool to post images into the thread.Take Screenshot in Windows 10 Windows 10 General Tips Tutorials Windows 10 Forums) Run memtest86+ version 5.01 for at least 8 passes. http://www.memtest.org/This may take hours so plan to run it overnight.25a) Please make sure you use the Memtest86+ version 5.01 with the link below.http://www.memtest.org/The testing is done not by time but by passes.The more passes the better.There are a significant number of false negatives if fewer than 8 passes are made.A false negative is a test pass when there is malfunctioning RAM.There is 8 GB of RAM on the computer.Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAMJust 1 error is a fail and you can abort testing.Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.25b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.https://answers.microsoft.com/en-us/...est-ram.html26) Run HD Sentinel: (free or trial edition)Hard Disk Sentinel - HDD health and temperature monitoringhttps://www.hdsentinel.com/26a) click disk > surface test > post image into the thread(this may take several hours to complete)26b) Post images of each of these tabs into the thread: Overview tab Temperature SMART Disk performanceTake Screenshot in Windows 10 Windows 10 General Tips Tutorials Windows 10 Forums) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance TutorialsFurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials: Windows 10 Forums make note of the importance of temperature monitoring and aborting the test in the GPU link.27a) Record the maximum temperature and post the maximum temperature into the thread.27b) Record the test duration and post the uninterrupted test duration into the thread.27c) Aim for testing 1 hour.27d) Use the Microsoft snipping tool to post images into the thread.Take Screenshot in Windows 10 Windows 10 General Tips Tutorials Windows 10 Forums) All of these test should be done with the bios reset and no over clocking.29) For each of the above tests please record maximum temperatures.30) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.Take Screenshot in Windows 10 Windows 10 General Tips Tutorials31) Open administrative command prompt and type or copy and paste: chkdsk /x /f /rC:\Windows\system32>chkdsk /x /f /rThe type of the file system is NTFS.Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess. Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N)Type: YrebootRun the command on all drives using the syntax: chkdsk /x /f /r C: or chkdsk /x /f /r D: changing the drive letter to the applicable drive.This may take many hours to run so plan to run it overnight.32) Post the chkdsk results into the thread:Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Code:
Event[816]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2018-01-24T18:14:39.343 Event ID: 20 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: DESKTOP-EJ5SVI2 Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.
Code:
===============================================================================Common Platform Error Record @ ffffcc0ee62553e8-------------------------------------------------------------------------------Record Id : 01d3953f1b4768a5Severity : Fatal (1)Length : 928Creator : MicrosoftNotify Type : Machine Check ExceptionTimestamp : 1/24/2018 18:14:16 (UTC)Flags : 0x00000002 PreviousError===============================================================================Section 0 : Processor Generic-------------------------------------------------------------------------------Descriptor @ ffffcc0ee6255468Section @ ffffcc0ee6255540Offset : 344Length : 192Flags : 0x00000001 PrimarySeverity : FatalProc. Type : x86/x64Instr. Set : x64Error Type : BUS errorOperation : GenericFlags : 0x00Level : 3CPU Version : 0x0000000000600f20Processor ID : 0x0000000000000000===============================================================================Section 1 : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor @ ffffcc0ee62554b0Section @ ffffcc0ee6255600Offset : 536Length : 128Flags : 0x00000000Severity : FatalLocal APIC Id : 0x0000000000000000CPU Id : 20 0f 60 00 00 08 08 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0 @ ffffcc0ee6255600===============================================================================Section 2 : x86/x64 MCA-------------------------------------------------------------------------------Descriptor @ ffffcc0ee62554f8Section @ ffffcc0ee6255680Offset : 664Length : 264Flags : 0x00000000Severity : FatalError : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) Status : 0xf2000010000b0c0f
Code:
24-Jan-18 6:17 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 124
P2: 0
P3: ffffcc0ee62553e8
P4: 0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\012418-30609-01.dmp
\\?\C:\WINDOWS\TEMP\WER-33875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF320.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF747.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF786.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_73c9e4d747d9f1b01622baaa30b6f18effaaeebb_00000000_cab_030af7e3
Analysis symbol:
Rechecking for solution: 0
Report Id: 7b53a6b9-7951-4d0e-a81e-9578c48a68fa
Report Status: 4
Hashed bucket:
Code:
24-Jan-18 6:18 PM Windows Error Reporting Fault bucket 0x124_AuthenticAMD_PROCESSOR_BUS_PRV, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: db44c278-aec8-46f8-996a-7b33e09251d4
Problem signature:
P1: 124
P2: 0
P3: ffffcc0ee62553e8
P4: 0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\012418-30609-01.dmp
\\?\C:\WINDOWS\TEMP\WER-33875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF320.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF747.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF786.tmp.txt
\\?\C:\Windows\Temp\WERD15C.tmp.WERDataCollectionStatus.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_73c9e4d747d9f1b01622baaa30b6f18effaaeebb_00000000_cab_1e0bd4b6
Analysis symbol:
Rechecking for solution: 0
Report Id: 7b53a6b9-7951-4d0e-a81e-9578c48a68fa
Report Status: 268435456
Hashed bucket: