Hardware error i dont understand. Live Kernel Event code ab

aktiffiso · 24 Jul 2018

The machine works normal and i do not see any problem i am watcihing netflix and then i go to Windows trust center and i see that. Whats that?

Windows stopped working properly because of a problem with the hardware. Problem problemProblem event name: LiveKernelEventCode: abParameter 1: 1Parameter 2: 40Parameter 3: 0Parameter 4: 2 OS version: 10_0_17134Service Pack: 0_0Product: 768_1 OS version: 10.0.17134.2 .0.0.768.100Id. locale: 2058Files that help describe the problemwin32k.sys-20180724-1753.dmpsysdata.xmlfull-win32k.sys-20180724-1753.dmpWERInternalMetadata.xmlWERInternalRequest.xmlmemory.csvsysinfo.txt See temporary copy of these filesWarning: if the cause of the problem is a virus or other security threat, the computer could be damaged when opening a copy of the files.

Windows stopped working properly because of a problem with the hardware. Problem problemProblem event name: LiveKernelEventCode: abParameter 1: 1Parameter 2: 40Parameter 3: 0Parameter 4: 2 OS version: 10_0_17134Service Pack: 0_0Product: 768_1 OS version: 10.0.17134.2 .0.0.768.100Id. locale: 2058Files that help describe the problemwin32k.sys-20180724-1753.dmpsysdata.xmlfull-win32k.sys-20180724-1753.dmpWERInternalMetadata.xmlWERInternalRequest.xmlmemory.csvsysinfo.txt See temporary copy of these filesWarning: if the cause of the problem is a virus or other security threat, the computer could be damaged when opening a copy of the files.

zbook · 25 Jul 2018

1) Open the HP website > enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into this thread
HP Software and Driver Downloads for HP Laptops | HPÂ® Customer Support

2) Check to see if the HP UEFI diagnostics are listed for available drivers/software for the computer > download and install the latest version

3) If there are any problems with the download and install you can instead use a flash drive to test the hardware:
HP PC Hardware Diagnostics | HPÂ® Official Site
HP hardware diagnostics 4-in-1 USB key

4) The computer has default UEFI diagnostics however they are the most basic level unless they were updated. The USB testing is the middle ground. The download has the most comprehensive HP UEFI tests (all components and loop until failure)

5) Run the HP UEFI diagnostics and report the software used and the test results into the thread

6) Update the system specs (model number) etc.

System Specs - Fill in at Ten Forums | Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
https://www.tenforums.com/profile.php?do=extra

7) There are two log collectors: DM and BETA
Run the BETA log collector and post a zip into this thread:
BSOD - Posting Instructions - Windows 10 Forums

Use the txt and images in this thread in case there are problems running the beta log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums

8) Before running the log collector make sure that the default language is English so that the logs can be scanned and read:
Add, Remove, and Change Display Language in Windows 10 | Windows 10 Tutorials