1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 2
    Microsoft Windows 10 Home 64-bit 16299 Multiprocessor Free

    BSOD while browsing on Chrome


    Hello everyone. I have been having issues with a Ryzen new build. First, I installed the OS and looked for updates, and had a couple of BSOD when installing GPU's drivers, so I updated to last mobo's BIOS, but it keep happening. Then checked everything was set up in place and made a clean install of Win10 and the issue was apparently solved, but after a week it happened again.

    I've tried to run some demanding actions on AfterEffects and Photoshop (it's a domestic work station) and the newer games I own, and it runs just OK. But the BSOD showed up again while browsing Twitter.

    I hope someone may help me, since I'm not very used to deal with this kind of issues and I'm kinda lost right now. Thank you.

    DESKTOP-BHGAPCH-28_10_2017_192721,59.zip
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    The logs are in a foreign language and cannot be scanned or read.
    Please re-post the logs using English as the default language so that the logs can be troubleshooted.
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Oct 2017
    Posts : 2
    Microsoft Windows 10 Home 64-bit 16299 Multiprocessor Free
    Thread Starter

    ups! sorry.

    So, I changed the language and run the DM log collector tool again.

    DESKTOP-BHGAPCH-Sun_10_29_2017__11855_95.zip
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi bitxo ,

    Welcome to Ten Formus BSOD forum.

    1) Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    2) Open Ccleaner > windows tab > scroll down to system and advanced > post an image into the thread.

    For all tests please post images of the results into the thread.
    In case there are problems posting an image please post a one drive or drop box share link.

    3) Open administrative command prompt and type or copy and paste:

    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Please run it on each drive adding the applicable drive letter to each command.
    Use the information in this link to find the chkdsk reports in the event.vwr and post the results for each partition:
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

    8) Make sure that there is no over clocking while troubleshooting.

    9) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. P3.20, 8/25/2017

    10) Please check to see if this is the most up to date version.

    11) When you have the link for the computer's drivers post the URL into the link.

    12) To ensure that there are no improper bios settings please reset the bios.

    13) Sometimes there can be failure to boot after resetting the bios.

    14) So please make sure your files are backed up.

    15) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    Macrium Software | Macrium Reflect Free

    16) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    17) Run HD Tune on each drive:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    18) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a pass when there is malfunctioning RAM.
    There is 32 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    In case the duration of testing it too long you can test 1 RAM module at a time in the same DIMM for 8 or more passes. If testing is done in this fashion it will not be able to test the multi-channel functionality of the motherboard.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    19) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials


    Code:
    Event[711]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-10-22T14:18:52.644  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BHGAPCH  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[1120]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-10-25T23:47:44.385  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BHGAPCH  Description: Volume E: (\Device\HarddiskVolume5) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    Event[1122]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-10-25T23:49:05.381  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-BHGAPCH  Description: Volume E: (\Device\HarddiskVolume5) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

    Code:
    10/28/2017 11:41 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: ffff840d4b3348b8
    P3: ff
    P4: 0
    P5: fffff801e2af4bf3
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\102817-27781-01.dmp
    \\?\C:\Windows\TEMP\WER-28453-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8387.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83C6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83D7.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_49a59d467ebca6374c82ae8db08b905c1a8129_00000000_cab_1d9b8b27
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c7dbc4da-fb58-4b52-9d14-93d73224f1f3
    Report Status: 2049
    Hashed bucket:10/28/2017 11:33 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: ffff840d4b3348b8
    P3: ff
    P4: 0
    P5: fffff801e2af4bf3
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\102817-27781-01.dmp
    \\?\C:\Windows\TEMP\WER-28453-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8387.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83C6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83D7.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_49a59d467ebca6374c82ae8db08b905c1a8129_00000000_037483e5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c7dbc4da-fb58-4b52-9d14-93d73224f1f3
    Report Status: 4
    Hashed bucket:
    10/22/2017 12:52 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: ffffc48edc94d9d0
    P3: 2
    P4: 0
    P5: fffff801e9b814d5
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\102217-8515-01.dmp
    \\?\C:\Windows\TEMP\WER-19578-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6292.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62D0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6300.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_12cd4ca27a4d1a18f923535e8c32dda2621992b_00000000_cab_153655ce
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5afb4382-d872-41f6-ac3b-c1c361c77aae
    Report Status: 2049
    Hashed bucket:
    Last edited by zbook; 3 Weeks Ago at 00:42.
      My ComputerSystem Spec

 


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