No drive found on my internal hard disk on Dell Latitude E5430.

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  1. Ten64BitUser
    Posts : 32
    Windows 10 64-bit
       New #1

    No drive found on my internal hard disk on Dell Latitude E5430.


    Hello,My laptop (Dell Latitude E5430) was working perfectly till yesterday. But yesterday night, it restarted on its own and ever since, it's stuck at this screen:
    No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    Also, inside the BIOS, no UEFI bootable hard disk drive is being listed.
    No drive found on my internal hard disk on Dell Latitude E5430.-image.jpg
    The UEFI flash disk option shown above is that of my bootable pen drive with Windows 10 installation copy.I googled this issue a bit and the results were as follows:
    1. one thread suggested that I should run Dell's internal diagnostics to see if there anything wrong with hard disk. I did that but every component, including the hard disk one, passed these internal test. No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    2. a second thread suggested that I should try to remove and reseat the hard disk. I did that following Dell's user manual.
    3. another thread suggested that I should reinstall my windows 10 afresh. But when I try to do so, the windows installation wizard doesn't list any drive in the hard disk. It's as if it doesn't detect hard disk at all.No drive found on my internal hard disk on Dell Latitude E5430.-image.png

    In a nutshell, while the hard disk is being detected, but none of its drives is. However, the hard disk consisted of 3 drives:
    1. C: with the windows' and applications' installations,
    2. D: with all of my data,
    3. E: which was recovery drive.

    Any troubleshooting suggestions?I'm sorry I am not able to help you guys with any logs and stuff because I don't know how to get them when I can't get my Windows to boot. I'm not even sure if this is the correct section where I should be posting this thread.. I'm just so confused right now.

    A few weeks ago, I had upgraded (not fresh installation) from windows 10 version 1607 to 20H2. The version 1607 installation was a clean one (from scratch, after formatting the hard disk and creating new partitions).
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  3. dalchina
    Posts : 42,992
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, this seems to be from around 2014. If the disk is of that age, then it could be failing- or not.

    One further thing you could try if you have access to another PC and a disk caddy- remove the internal disk, put it in a caddy, connect it via USB to another PC and run a check on it e.g. using

    Hard Disk Sentinel (trial- excellent)
    Crystal Diskinfo (free) - simple SMART check

    That way you know if the fault is likely to be in your PC or your disk.

    Conversely, if you have a spare disk, put that in in its place and see if it is recognised. If so, there's a problem with your system disk of some sort.

    Note on your clean install:
    A few weeks ago, I had upgraded (not fresh installation) from windows 10 version 1607 to 20H2. The version 1607 installation was a clean one (from scratch, after formatting the hard disk and creating new partitions).
    You could have simply created a bootable 20H2 installation disk and used that. No need to start from 1607.


    creating new partitions
    - and could you confirm you deleted the old ones comprising your O/S - 2 or 3 for an MBR installation assuming that's what yours is?
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  4. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    What are the status of the important computer files:
    a) files backed up to another drive or the cloud
    b) backed up images saved to another drive or the cloud
    c) no backed up files or images > files need to be saved
    d) no backed up files or images > files do not need to be saved




    Please perform the following steps:

    1) Find 3 or 4 flash drives that you can format (> or = 8 GB)

    2) Make tools that can be used to recover important files, test the drives, and troubleshoot

    3) On a working computer create:

    a) a new bootable windows 10 iso 20H2:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
    Create Bootable USB Flash Drive to Install Windows 10


    b) bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu tutorials
    Create a bootable USB stick on Windows | Ubuntu
    Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld

    c) Bootable Sea Tools flash drive:
    SeaTools | Seagate Support US



    https://www.dell.com/support/home/en...-e5430/drivers
    https://www.dell.com/support/home/en...e5430/diagnose
    https://www.dell.com/support/home/en...-boot-analysis

    Boot to Advanced Startup Options in Windows 10
    Report results for: (OPTION SIX)


    https://youtu.be/Ukt7L-G6poU
    (display drive information when in the BIOS)
    (see reset BIOS option)
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  6. Ten64BitUser
    Posts : 32
    Windows 10 64-bit
    Thread Starter
       New #4

    Hi dalchina,

    The disk of this laptop was replaced in 2018. Back then, the laptop was having trouble with BSODs while waking up from sleep. Community members suggested me to check device read/write speed and since the speed were low, I got the previous Seagate SSHD replaced with a new Toshiba SSHD (manufactured in October 2017).

    Regarding the caddy experiment, I didn't have a caddy. But I did have my second laptop with which I'm conversing here. So I put its hard disk in my main laptop and windows installation did detect its 3 drives:
    No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    So I guess it's goodbye to my main laptop's Toshiba SSHD?

    Regarding using bootable 20H2 installation disk, I did do that.. setup a bootable 20H2 installation pen drive. But I just wanted to see Windows' upgrade workflow. So didn't use the boot option. But in hindsight, I guess, I should have booted from the pen drive instead of upgrading from inside the Windows.

    And I didn't have to delete the MBR or any stuff because this Toshiba SSHD was brand new at the time... no partitions or anything of that sort.

    One follow-up that I want to ask is that although the second laptop's Hard Disk is being read and its partitions being displayed in the Windows installation wizard, inside the BIOS, the Boot Sequence screen didn't change.. it's still as if it doesn't have a UEFI compatible hard disk..
    No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    Could it be that that Hard Disk isn't UEFI compatible? Or there's something messed up with my UEFI itself?

    Edit: As it turns out, my Toshiba SSHD went out of warranty in November 2020.
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  7. dalchina
    Posts : 42,992
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #5

    Thanks- hmm, does sound as if that disk from the problem laptop could have failed. Unfortunate- Toshiba's after HGST (Hitachi) tend to be more reliable.

    Or you could have lost the partition table... or the interface electronics could have failed or...

    Your older laptop Dell Latitude E5430 supports both MBR and UEFI - although the UEFI spec was created around 2007, it didn't become commonplace in place of the old BIOS- or in some machines as well as- until around 2011 or later.

    Which is configured depends on its BIOS settings.

    If you've nothing to recover from it, that's not too great loss in a way...

    The first screenshot suggests the drive comes from a MBR machine.
    UEFI installations typically have 4 partitions.

    Naturally if the BIOS is set for legacy MBR, the system disk has to be created aas MBR or come from machine using MBR.

    Don't try to boot your old laptop with the drive from the other PC in it. Windows will try to reconfigure its drivers if it does boot.
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  8. Ten64BitUser
    Posts : 32
    Windows 10 64-bit
    Thread Starter
       New #6

    Hi zbook,

    All the important files are backed up either on my other laptop, or on the cloud. So no worries in that department. Although, this wasn't a conscious effort...just something I happened to have done whilst I started using my other other laptop more a few days back.

    Regarding the bootable flash drives, I have a bootable windows 10 installation pen drive which I'm using as part of this troubleshooting.

    I have another pen drive with me which I could use for Ubuntu or Seagate tools as need be.

    And that Dell video that you posted,
    1. I did reset my BIOS by clicking the Load Defaults button. But no luck with that.
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    2. The system information is as follows. It does detect the Toshiba SSHD..
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png


    - - - Updated - - -

    Regarding the results for the 6th option on the Boot to Advanced Startup Options in Windows 10 page, the system isn't entering the Windows' Advanced Startup Options despite repeated turning off and turning on of the laptop.
    1. When I boot using the UEFI Boot List option, the BIOS is as follows:
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png
      and the laptop gets stuck at this screen:
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    2. When I boot using the Legacy Boot List Option, the BIOS is as follows:
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png
      and the result is as follows:
      No drive found on my internal hard disk on Dell Latitude E5430.-image.png

    And I don't get to press and hold the power button in either case. The laptop turns off as soon as I press the power button in either case.

    - - - Updated - - -

    dalchina said:
    Or you could have lost the partition table...

    Don't try to boot your old laptop with the drive from the other PC in it. Windows will try to reconfigure its drivers if it does boot.
    dalchina,

    Regarding the possibility of having lost the partition table, I have to show you this:
    No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    This is shown when I click Add Boot Option in the UEFI mode.
    Earlier, when the Toshiba SSHD was working fine, in the Boot Sequence, the Hard Disk option used to be shown, instead of the blank space being shown now.

    Also, when I updated my windows to 20H2, I got "Invalid Partition Table!" error once. I resolved it by restoring the BIOS to defaults and then changing the Boot Sequence from Legacy to UEFI mode.
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  9. dalchina
    Posts : 42,992
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #7

    Remember that if you deploy Windows to a UEFI-based device, you must format the hard drive that includes the Windows partition by using a GUID partition table (GPT) file system.

    So if the disk does not appear to have that, you could well expect such a message.

    Are you certain Windows was installed on it as a UEFI installation?

    As there's nothing of importance on the disk, you can of course attempt to check it or format it, if indeed you can access it by any means. Partition recovery programs exist - most are licensed.
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  10. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    Please test the drive: Sea Tools long generic and SMART tests.

    Then with the BIOS in UEFI boot using the bootable Windows 10 iso > troubleshoot > command prompt >
    type:
    notepad
    notepad
    notepad

    (this should open 3 notepad windows)


    On a working computer copy and paste these commands onto a flash drive.
    Then move the flash dive to the problematic computer.


    Code:
    bcdedit /enum all
bcdedit | find "osdevice"

    Code:
    bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootsect /nt60 all

    Code:
    diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par

    Copy and paste the first group of commands into command prompt.
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into notepad > save to the flash drive

    Repeat with each group of commands.

    Move the flash drive back to the working computer > copy and paste into this thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com
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  12. Ten64BitUser
    Posts : 32
    Windows 10 64-bit
    Thread Starter
       New #9

    While I follow up on your suggestions above, I just ran the Ubuntu live cd and look what it found:
    No drive found on my internal hard disk on Dell Latitude E5430.-image.png
    It says that the Toshiba hard disk is OK, but doesn't have any volumes. Anything we can do with this? Like repartitioning the Toshiba with Ubuntu or something?
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  13. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    Let's see what is displayed with the Sea Tools results and windows RE commands.
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