Random Restart On New Build

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  1. Posts : 1,616
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #31

    It appears he problem is
    Event[10764]:
    Log Name: System
    Source: Microsoft-Windows-WHEA-Logger
    Date: 2021-02-24T11:51:58.9950000Z
    Event ID: 18
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-19
    User Name: NT AUTHORITY\LOCAL SERVICE
    Computer: DT-WILDCATTM
    Description:
    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4

    which in simple terms means the processor reported an error.

    A believed cause of it is either going back to the ram, as previously mentioned and the sometimes encountered infrequent problems with the four sticks

    Another cause is reported as the power plan
    Your is
    Existing Power Schemes (* Active)
    -----------------------------------
    Power Scheme GUID: 168a7c3a-dea4-4980-bd07-cde7f442e7b3 (Ultimate Performance) *
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
    Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)
    Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)

    It is suggested to use balanced
    Ryzen 5000 series CPUs do not require a special Ryzen Power Profile, so it is not installed with Chipset driver package. Please use the Windows Balanced Power Profile for these processors.


    The use of other power schemes is reported as causing the problem you have.


    I suggest you try the balanced and see if you still then have problems
      My Computer


  2. Posts : 15
    Windows 10 Pro
    Thread Starter
       #32

    Another random restart. Same as all the other times. System not being taxed as far as I know (working, listening to YT). I did change it to the Balance Profile a few days ago.

    Question about the RAM. Since I used 2 different sets of RAM (well, sort of, the 1st set of RAM I used wasn't on the OVL list, while the 2nd set of RAM I used is on the list), would the RAM still be suspected offender?

    - - - Updated - - -

    I did some more research now that I'm getting use to reading these error logs. Seems like I had the same "Cache Hierarchy Error" event pop up. I did a search on it and it appears this is a common problem with the AMD chip. I'm just getting into the research, but it appears it's there's no real solution (for example, some people said RMA'ing the chip fixed it, while others are reporting the same problem). Some have said throttling the memory worked, while others said it didn't improve anything. Am I reading the error right or wrong?

    I also saw that a new BETA bios built was released yesterday and a month ago the BETA bios I was using (7C35v1D) is now the latest stable release. I will say when I did update the BIOS to the last BETA that I'm on, my system did seem to improve. My current BIOS is 7C35v1D6. The latest online version of that BIOS is 7C35v1D0. Should I update to 7C35v1D0? I'm not sure on what's the difference. Or go to the latest BETA bios 7C35v1E1? AMD also release a new chipset, which I updated to. Could that help with the problem?
    Random Restart On New Build Attached Files
      My Computer


  3. Posts : 1,616
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #33

    Question about the RAM. Since I used 2 different sets of RAM (well, sort of, the 1st set of RAM I used wasn't on the OVL list, while the 2nd set of RAM I used is on the list), would the RAM still be suspected offender?
    The honest answer is I do not know if it the ram, but at this stage, I am sure that it is worth trying it on two sticks
      My Computer


  4. Posts : 41,549
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer


    2) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    3) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10




    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots

    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


 

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