BSOD- Continuous Bsods and im not sure why or what to do


  1. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       #1

    BSOD- Continuous Bsods and im not sure why or what to do


    Windows version 1909

    Attachment 277659

    My computer keeps blue screening during seemingly normal use. Im not sure what else to provide other than that
      My Computers


  2. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi Etetherin,

    Welcome to the Ten Forums BSOD forum.

    The logs displayed WHEA corrected and uncorrected errors.
    The BIOS will be upgraded and if BSOD continue the hardware components will be tested.

    For all tests / steps please make sure images are posted into the thread:

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    Please perform the following steps:

    1) Post a share link for C:\windows\memory.dmp
    (windows will overwrite the dump files so save or upload as soon as possible)

    Code:
    LastWriteTime        Size (MB) FullName             
    -------------        --------- --------             
    5/6/2020 12:25:45 AM   1154.25 C:\Windows\MEMORY.DMP

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting

    15) Sometimes there are problems in the bios that produce BSOD

    16) The BIOS: Version/Date American Megatrends Inc. 1105, 6/6/2019

    Upgrade the BIOS: 1105 > 1502
    ASUS ROG STRIX Z390-E GAMING | Gaming Motherboard | ASUS USA

    17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    18) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer
    Last edited by zbook; 06 May 2020 at 01:17.
      My Computer


  3. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #3

    Microsoft Windows [Version 10.0.18363.815]
    (c) 2019 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.


    C:\Windows\system32>dism /online /cleanup-image /scanhealth


    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1


    Image Version: 10.0.18363.815


    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.


    C:\Windows\system32>3dism /online /cleanup-image /restorehealth
    '3dism' is not recognized as an internal or external command,
    operable program or batch file.


    C:\Windows\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1


    Image Version: 10.0.18363.815


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.


    Stage 1: Examining basic file system structure ...
    430592 file records processed.
    File verification completed.
    4464 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    214 reparse records processed.
    568102 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    214 reparse records processed.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    68756 data files processed.
    CHKDSK is verifying Usn Journal...
    38426560 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    976100351 KB total disk space.
    264971888 KB in 352056 files.
    220888 KB in 68757 indexes.
    0 KB in bad sectors.
    566155 KB in use by the system.
    65536 KB occupied by the log file.
    710341420 KB available on disk.


    4096 bytes in each allocation unit.
    244025087 total allocation units on disk.
    177585355 allocation units available on disk.


    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-GEUQREG\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.


    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-GEUQREG\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.


    C:\Windows\system32> wmic recoveros get autoreboot
    AutoReboot
    FALSE




    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7




    C:\Windows\system32>bcdedit /enum {badmemory}


    RAM Defects
    -----------
    identifier {badmemory}


    C:\Windows\system32>
      My Computers


  4. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    First scannow:
    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.

    Second scannow:
    Code:
    Windows Resource Protection did not find any integrity violations.


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #5

    Attachment 277660

    Attachment 277662

    - - - Updated - - -

    For any BSOD:

    a) run the V2 log collector to collect new log files

    I did its at the top on the original post here


    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    Its currently uploading to my google drive should be done soon.

    18) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer


    ​What do you want me to do with this? Run it and then screen shot something???



      My Computers


  6. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Monitor the computer for abnormal temperatures.

    If BSOD continue after upgrading the BIOS plan:
    a) upload new V2 and memory dumps
    b) stress test hardware > monitor temperatures during stress tests > abort testing as necessary
    (tests and instructions will be posted pending the findings after the BIOS upgrade)
      My Computer


  7. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    When testing for WHEA hardware errors we need to systematically check CPU, GPU, RAM and drive.

    Once the BIOS is upgraded and if BSOD continue:


    1) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    2) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.


    3) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    4) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    5) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    6) All of these tests should be done with the bios reset and no over clocking

    7) For each of the above tests please record maximum temperatures

    8) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    9) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    https://www.sevenforums.com/tutorial...tem-specs.html

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


  8. Posts : 182
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #8

    MEMORY.rar - Google Drive

    - - - Updated - - -

    Maybe related to the bsod im not sure.

    I am trying to follow the directions to move the default file locations for pictures, documents, downloads, videos, music, etc. (all the personal files that windows points to automatically.)

    Process:
    Right click on the folder in explorer
    click properties
    click location
    click move
    then pick a target location

    It worked for all of them except for pictures and documents I keep getting this error:

    Attachment 277664

    I followed the tutorials i found on the internet stating to set the registry entries back to the defaults and then restarted my pc and it still gives me this same error.

    Not sure if this would even be related but I have done this so many times in the past and never had this issue so thought maybe it could be? Either way if I could get help fixing that too it would be great!
      My Computers


  9. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    Please make a free backup image using Macrium.
    Then open a new thread in the general forum.


    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
      My Computer


 

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