Friends Computer Has Crashed on Load Multiple Times

youngtomlin · 11 Sep 2019

Hello

I have a friends computer that has been having some problems with the battery recently with it not charging. When I tried to turn it on the most recent it has not been able to boot and I had to restart it until it eventually came on. I tried to boot into a USB which didn't work and neither did trying to boot into recovery options, it would just get stuck at the loading screen.

I have attached the crash logs but the computer is not mine so the specs listed below are not mine. If you need any specifications then please let me know.

Thanks for all your help.

Attachment 247041

zbook · 11 Sep 2019

Hi youngtomlin,

Welcome to the BSOD forum.

Please perform the following steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Make sure that there is no over clocking while troubleshooting.

12) Free up space on the disk drive:
Free Up Drive Space in Windows 10

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 3.2 GB
Total Space: 28.6 GB
File System: NTFS
      Model: Samsung BJNB4R

13) Consider replacing the disk drive with a larger size drive as optimal performance is with approximately 15% free space.
This is a free scanner: Crucial System Scanner | Crucial.com

14) Upgrade Windows with the new disk drive: Version : 10.0.14393
Windows 1607 was out of support as of April 2018:
https://support.microsoft.com/en-us/...cle-fact-sheet

15) The logs displayed no restore points and no imaging software
Make a backup image using Macrium and save the backup image to another disk drive or the cloud
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect

16) Uninstall and reinstall Intel GPU drivers: IGFXlp or Igdkmd64lp.sys
https://answers.microsoft.com/en-us/...0-8d22254aa1c1

Code:

c:\windows\system32\drivers\igdkmd64lp.sys

Code:

igfxlp	igfxLP	c:\windows\system32\drivers\igdkmd64lp.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes

Code:

igfxLP       igfxLP                 igfxLP                 Kernel        Manual     Running    OK         TRUE        FALSE        20,480            4,734,976   0          25/05/2016 22:12:43    C:\windows\system32\DRIVERS\igdkmd64lp.sys       8,192

Code:

Name	Intel(R) HD Graphics
PNP Device ID	PCI\VEN_8086&DEV_22B1&SUBSYS_82BD103C&REV_35\3&11583659&1&10
Adapter Type	Intel(R) HD Graphics, Intel Corporation compatible
Adapter Description	Intel(R) HD Graphics
Adapter RAM	1.00 GB (1,073,741,824 bytes)
Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version	20.19.15.4463
INF File	oem11.inf (iCHVM_w10 section)
Colour Planes	Not Available
Colour Table Entries	4294967296
Resolution	1366 x 768 x 60 hertz
Bits/Pixel	32
Memory Address	0x90000000-0x90FFFFFF
Memory Address	0x80000000-0xDFFFFFFF
I/O Port	0x00001000-0x0000103F
IRQ Channel	IRQ 4294967292
Driver	c:\windows\system32\drivers\igdkmd64lp.sys (20.19.15.4463, 7.04 MB (7,383,544 bytes), 21/06/2016 10:05)

Code:

igdkmd64lp igdkmd64lp.sys Wed May 25 16:12:43 2016 (5746154B)

17) Open the HP website > support > software and drivers https://support.hp.com/us-en/drivers > enter the product or serial number or model > enter the operating system > look for drivers and BIOS

See if there is an upraded version of the BIOS > upgrade the BIOS

Code:

Event[2895]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:10.009
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2896]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:15.010
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2897]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:20.011
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2898]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:25.011
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2899]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:30.012
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2900]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-09-10T12:35:33.603
  Event ID: 7011
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

Event[2901]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:45.018
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2902]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:50.018
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2903]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:35:55.019
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Event[2904]:
  Log Name: System
  Source: ACPI
  Date: 2019-09-10T12:36:00.021
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-2KAOOL4C
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

18) Download and install: HP Hardware diagnostics Windows: (right upper area this link)
https://www8.hp.com/us/en/campaigns/.../pc-diags.html

19) Launch the applications > click system tests > click system extensive test tab > plan to run overnight > click run once > in the AM click component tests > some are interactive > post images into the thread

20) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

21) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

youngtomlin · 12 Sep 2019

Hello

Thank you for your help
Attached are the results from the CMD log. The two scannow's created logs that I can upload if necessary.

There are also attached results of the tests. Seagate which passed. HP's passed ok, however HDTune seems to have a whole load of errors however the error scan completed very quickly. Health in HDTune did not show anything. Thanks in advance.

Attachment 247161 Attachment 247162 Attachment 247163 Attachment 247164 Attachment 247165

zbook · 12 Sep 2019

1) Please update the progress for steps #12 to #16.

2) Run each V2 and DM and upload results into the thread:
BSOD - Posting Instructions

3) Post share links for these files:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\Dism\Dism.log

4) Run Macrorit full surface scan > post images into the thread
Download Macrorit Disk Scanner Portable 4.3.5

5) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

6) Run Crystal Disk (standard edition)
CrystalDiskInfo – Crystal Dew World
post images into the thread

Code:

Windows Resource Protection found corrupt files but was unable to fix some
of them.

7) Find a flash drive that you can format (> or = 8 GB)

8) Create a bootable Windows 10 iso version 1607

Microsoft Windows 10 TH2 ISO Download • Windows ISO
Microsoft Windows 10 Anniversary Update ISO 1607 Download • Windows ISO
https://heidoc.net/joomla/technology...-download-tool
TechBench by WZT (v4.1.1)

9) Free up space on the drive:
Free Up Drive Space in Windows 10

10) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of

11) Open administrative command prompt and type or copy and paste:

a) FINDSTR /c:"[SR]" %windir%\Logs\cbs\cbs.log >%userprofile%\desktop\sfcdetails.txt

(post a share link for the new desktop text file)

b) chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

12) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

13) Make sure V2 and DM are ran and uploaded before the next steps

14) Place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

15) Perform an in place upgrade repair with the identical iso:
Repair Install Windows 10 with an In-place Upgrade

16) After the in place upgrade repair perform these steps:

17) Open administrative command prompt and type or copy and paste:
18) sfc /scannow
19) dism /online /cleanup-image /scanhealth
20) dism /online /cleanup-image /restorehealth
21) sfc /scannow

22) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread