BSOD on Restart, Boots fine from cold power up


  1. Posts : 6
    Windows 10
       #1

    BSOD on Restart, Boots fine from cold power up


    If I am in Windows 10 and choose "Restart" or the OS reboots from a software install/update, I get a BSOD after post.

    The screen reads:
    Recovery
    Your PC/Device needs to be repaired
    The operating system couldn't be loaded because the kernel is missing or contains errors.
    File: /windows/system32/ntoskrnl.exe
    Error code: 0xc0000221

    If I power the system down or do a shut down, from a cold power off, it boots fine every time. Only a warm restart causes this error.
      My Computer


  2. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Perform a cold boot

    2) See posting instructions > run the BETA log collector and post a zip into this thread
    BSOD - Posting Instructions - Windows 10 Forums

    3) Backup all files by copy and paste to another drive or the cloud or making a backup image or both
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect | Tutorials

    4) When making a backup image save the image to another disk drive ( not another partition on the same drive) or to the cloud

    5) Find a flash drive that you can format ( > or = 8 GB)

    6) Create a bootable Windows 10 iso

    Download Windows 10 ISO File | Tutorials
    Download Windows 10

    7) Perform an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials

    8) Turn off fast boot
    Turn On or Off Fast Startup in Windows 10 | Tutorials

    9) Steps for an in place upgrade repair
    a) Power on the computer (use cold boot)
    b) Open file explorer
    c) Insert the Windows 10 iso flash drive into any USB port
    d) Identify the flash drive within file explorer
    e) Click on the iso and launch setup or setup.exe
    f) Follow the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade | Tutorials
    Last edited by zbook; 13 Apr 2019 at 17:39.
      My Computer


  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    Logs


    Here is the requested log from log collector
    Attachment 230571
      My Computer


  4. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The logs displayed piracy / crack.

    See rule #4:
    Code:
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
    Forum Rules - Windows 10 Help Forums

    Please remove all pirated software and tools / methods using to bypass the activation of software.
      My Computer


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    Log files

      My Computer


  6. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Which steps were performed in post #2?

    What steps were performed for post #4?

    Which software was uninstalled?
      My Computer


  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    For your post 2, I have done the in place upgrade repair just before I posted on this forum, actually did it twice till I realized a cold boot allowed me to get back into the system, so I have not done it again. I have my system backup up on a NAS, so did not need to do that. I did disable fast boot which had no affect as my issue occurs for soft restarts only, not for cold boot.

    This is a new system build, the only software that I could not find my license for was Adobe creative suite 6. During the November earthquake my workshop got thrashed and I still have boxes of crap that came out of bookshelves that I had to sort through to find my damn license. So I didn't uninstall anything for your post 4, but i removed the keygen and put my license in.
      My Computer


  8. Posts : 6
    Windows 10
    Thread Starter
       #8

    I ended up in a BSOD cycle the other day and could not get out of it. So I decided to wipe and start from scratch. I upgraded the BIOS to the latest rev, wiped my SSD and installed Windows 10 from scratch. On the first warm reboot after the install, it went straight to the BSOD again, same as the initial post:

    The operating system couldn't be loaded because the kernel is missing or contains errors.
    File: /windows/system32/ntoskrnl.exe
    Error code: 0xc0000221

    I powered the system down then back up and the install continued as normal. From this fresh install with no updates, no additional drivers from ASUS, chipset drivers, video drivers, nothing, I can still replicate the issue. If I select restart from the windows menu, I go straight to a BSOD and the error code differs everytime. This last time is 0xc0000098. If I power down and boot up it works fine.

    I have run log collector on this virgin install.Attachment 233195
      My Computer


  9. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) Open administrative command prompt and type or copy and paste:
    2) wmic recoveros set autoreboot = false

    3) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    4) Make sure that there is no over clocking while troubleshooting.

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    6) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    7) Run memtest86 version 8.1 for 4 passes.
    Repeat the testing for a total of 8 passes.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    MemTest86 - Official Site of the x86 Memory Testing Tool
    This may take hours so plan to run it overnight.

    The testing is done not by time but by passes.
    The more passes the better.

    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    After each Memtest86 test use a camera or smart phonecamera to take a picture and post an image into the thread.
    The software has a feature to produce a text report.
    Post both an image and text report for each test.
    Use share links as needed (one drive,drop box, or google drive)

    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461

    MemTest86+ - Test RAM

    8) For any BSOD:
    a) immediately run the BETA log collector > upload the results into the thread
    b) open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a separate share link into the thread

    9) Run HD Tune: (free or trial version)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    10) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    https://www.sevenforums.com/tutorial...tem-specs.html

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


  10. Posts : 6
    Windows 10
    Thread Starter
       #10

    I had been running memtest86 on the system all last night before the reinstall this morning with no problem. I opened a case with ASUS support this morning. The tech was as stumped as I was saying that the only similar case he could find was when non-qualified memory was used in the system, but my memory was on the qualified list. He had me pull a module. I had two 8GB modules in slots 1 & 3. I pulled the modules from slot 3 and miraculously, everything started working fine. We swapped then the module I pulled into slot 1 and still had no problems. He had me move the modules back to slot 3 and reinstall the module in slot 1 and everything still worked fine. As such it seems like there was a bad connection on one of the slots that was resolved by reseating the memory which is odd as memtest86 found no problems. I have already ran another 4 passes on memtest and reinstalled Windows 10 from scratch again and have had no difficulties.
      My Computer


 

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