Crashed


  1. Posts : 194
    Windows 10 Pro v21H1
       #1

    Crashed


    Not sure where to go with this. My computer stays on all the time so all I have to do is move the mouse and the monitors immediately come on. Got on the computer to go view a video recommended to me. As the video was loading, my grand kids Steam program displayed a self updater notice on the computer as it does on way too many occasions. I minimized the updater and started the video. About half way thru the video, both monitors went black. The video audio could still be heard but could not get to anything on the computer. Let it stay that way for 3 or 4 minutes thinking it might reset but it did not therefore hard shutdown time. Now when I boot the computer, bios screen lists all the hard drives etc then goes to a black screen then the Win 10 logo screen loads. After maybe 10 seconds of the log, the black screen comes back but nothing is happening for maybe 20 seconds. Now at this point one of two things may occur. One, a bsod comes on stating "page fault in non-paged area" fault is "win32 kbase sys". This happens maybe 1 out of every 3 reboots. The thing that happens most the time is the black screen after the logo screen stays on for maybe a minute and both monitor lights go from green to orange as if the computer turned off but the computer is still on.
    I feel that this may be a hard ware issue as I have 3 win10 ssds, 2 win 7 ssds and 2 usb 3 backups and it happens on all of them. None will boot to os.
      My Computer


  2. Posts : 1,099
    Win 10 pro Upgraded from 8.1
       #2

    I Boot your recovery media and restore an OS Drive image from before the steam/your Video Incident happen, that should solve your issues if it's not hardware related.
      My Computers


  3. Posts : 194
    Windows 10 Pro v21H1
    Thread Starter
       #3

    Thanks for the reply Clintlgm but I have 2 win10 ssds, 2 win 7 ssds and 1 usb 3 backups that were all made before the Steam update and the same thing happens to each one. Maybe I am missing something but restoring to primary to before the update would be no different than using one of the backup drives would it not?

      My Computer


  4. Posts : 194
    Windows 10 Pro v21H1
    Thread Starter
       #4

    Kept thinking it had to be the Geforce Gtx 560ti video card as when the crash happened there was no video but still had audio. Opened every computer I had but none of the video cards would fit. Remembered I had an ole 8400 Dell in the barn and the video card did fit and computer booted. Granted, the view is not all that great but I have figured out that the video card had crashed! Time to go shopping!
      My Computer


 

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