PC crashed and I can't get into windows now

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  1. Posts : 13
    Windows 10
       #1

    PC crashed and I can't get into windows now


    so when I boot up it takes me into the system recovery environment.

    All the Things I've tried to get it working that haven't worked or gave an error message:
    Reset PC
    Uninstall updates
    System Restore (no restore points)
    Startup Repair ----
    it generates a log file that says 'Startup repair has tried several times but still cannot determine the cause of the problem.'
    I don't know if this is relevant but all the error codes are 0x0 except for 'Check for installed LCU. which says completed successfully. Error code = 0x1160

    Not sure if it's something to do with one of my hard drives, my windows used to be on c: drive but now I see it's located on g: drive. Although I think that might have been due to the unsuccessful reset computer attempt?

    there's a disklayout.txt file in g://window/system32/logfiles/srt
    which lists all the harddrives as healthy but my SSD (which was my c drive) seems to be labeled 'system rese' of 100mb with a RAW partition of 74GB.

    Hopefully the SSD is still good, how do I go about checking it and/or reinstalling windows in the right place given that the system reset didn't work.

    Any pointers would be greatly appreciated thanks!!!!
      My Computer


  2. Posts : 12,461
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    there's a disklayout.txt file in g://window/system32/logfiles/srt
    which lists all the harddrives as healthy but my SSD (which was my c drive) seems to be labeled 'system rese' of 100mb with a RAW partition of 74GB.
    Unfortunately the RAW mention indicates the SSD has lost its proper formatting which should be showing as NTFS. If it were for me I'd unplug any other drive/s then reinstall Windows but you may need to save any personal data on that drive. Then after Windows is running shut down and plug other things in.
      My Computers


  3. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    1) Consider creating tools to:
    a) backup important data
    b) testing the drive
    c) perform troubleshooting steps

    2) Find 3 flash drives that you can format (> or = 8 GB)

    3) On a working computer:

    a) create a new bootable windows 10 iso:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
    Create Bootable USB Flash Drive to Install Windows 10


    b) bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu tutorials
    Create a bootable USB stick on Windows | Ubuntu tutorials

    c) Kyhi boot rescue flash drive:
    Toolkit Item: Kyhiís Rescue Disk Ė Win10.Guru
    Toolkit Item: Kyhiís Rescue Disk Ė Win10.Guru


    4) If the drive is RAW and if there is important data you can try to recover important data with drive recovery software.
      My Computer


  4. Posts : 13
    Windows 10
    Thread Starter
       #4

    Thanks for the replies, Berton and Zbook.

    Zboot, are there tools on that kyhi's rescue disk that I can run from within the recovery environment to check the RAW disk for data I might want to back up? Haven't had time to try it yet but it'd be good to know if this is a possibility before reformatting it.

    It's not a major loss if I have to reformat it anyway as it was mostly just the operating system and a few adobe programs I can download again.
      My Computer


  5. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #5

    There are data recovery software on the rescue media. But I would suggest a clean install.
    But first from the Rescue Media run HD Tools go to the Error Scan tab and run a Full Scan on the HDD. If any of the blocks turn red, the SSD must be replaced.
      My Computer


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Kyhi boot rescue is Windows enterprise with many preinstalled software.
    It enables you to view windows like you typically do.
    It is not Windows RE where you do not have a graphical user interface (GUI).
    It has Macrium.
    It may have Minitool Partition Wizard.
    The drive can be tested with HD Tune, HD Sentinel, Sea Tools, etc.
    The drives can be explored and files saved.
    RAW though would need recovery software.

    Diskpark commands can be run quickly to see the drives.
    Disk management can be viewed, etc.
    Again its typical Windows when there is boot failure.
      My Computer


  7. Posts : 13
    Windows 10
    Thread Starter
       #7

    I installed kyhi on a fat32 usb with rufus but I can't seem to access the bios to enable it to boot.

    I get the asus or whatever screen with the motherboard info, but if I try to press the buttons to access boot menu or bios the screen just goes blank and loses signal and I have to do a hard restart.
    Can I boot to it through the command prompt somehow?
      My Computer


  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Some options to try: (also see links below)

    Try to boot other bootable flash drives.

    (For example: windows 10 iso and Ubuntu)

    Try USB3 and USB2 ports.

    Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings.

    Turn off temporarily fast boot, secure boot, CSM if enabled





    List of PC brands with their corresponding hot-keys



    Boot from USB Drive on Windows 10 PC


    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #9

    I tried it in both usb 3 and usb 2 ports.
    However the trouble is I can't access the boot menu or bios. When I press those buttons at startup the screen just goes blank.

    I see on one of those links it says to click on 'use a device' from the advanced startup options, but this option does not show up for me. I just have continue, (which just gets me back to this screen eventually), use another operating system (only option is windows 10 and recovery environment ---- gets me back here again) troubleshoot (where I can access command prompt at least) and turn off your PC.
      My Computer


  10. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    Power off the computer.
    Remove the power cord.
    Hold down the power button for 30 seconds
    Power on the computer
    Report what you see and hear


    Run through the Computer Hope POST troubleshooting steps;

    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps



    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow


    Overnight remove the CMOS battery and power cord.
    Insert the CMOS battery in the AM and connect the power cord.
    Boot to the BIOS and restore default settings.
    Reboot > report findings
      My Computer


 

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