Between 1/5/2018 and 1/7/2018 there were 12 crashes.
Of these there were 2 crash dump failed due to paging file sizing.
Windows failed fast startup.
There were problems reported with an embedded controller.
1) Run HDTune: (on all drives)http://www.hdtune.com/
to check the health, scan for errors, and run a benchmark.
Please make sure that the error scan is run in full mode.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
a) Health (SMART)
b) Benchmark
c) Full error scan
Take Screenshot in Windows 10 General Tips Tutorials
2) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials
3) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
4) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
5) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
7) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
8) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
9) Click analyze > look for dead or deaddead in the results > post the results into the thread
10) Run this version of the log collector after completing steps 4 - 8 and whenever there is a BSOD:
log collector v2-beta06.zip
11) Open the website for the computer's drivers and BIOS and post a URL or hyperlink into the thread.
12) The BIOS: BIOS Version/Date American Megatrends Inc. 2801, 11/11/2015 SMBIOS Version 2.813)
Look for a BIOS upgrade
14) Back up all files to another drive or to the cloud
15) Make a backup image using Macrium or similar software
Macrium Software | Macrium Reflect Free
16) Save the backup image to another drive or to the cloud
17) make a brand new restore point
18) Please make sure that there is no over clocking during the troubleshooting
19) To ensure that there are no improper BIOS settings please reset the BIOS:
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
20) Update the system specs in the "My Computer" section
How To Fill Out Your System Specs How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
21) Open administrative command prompt and type or copy and paste:
22) sfc /scannow
23) dism /online /cleanup-image /restorehealth
24) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
25) chkdsk /x /f /r C: (please run this on every drive/partition using the syntax chkdsk /x /f /r D: changing the drive letter to the applicable drive.
This may take many hours so plan to run overnight
26) Use the information in this link to find the chkdsk reports in the event viewer and post one drive or drop box share links into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
27) Check the BIOS PSU voltages:
a) What are each 3.3v, 5v, and 12v values?
b) What are the CPU voltage and frequency?
Please use a camera or smart phone camera to post images into the thread.
28) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
29) What are your plans to upgrade to Windows 1709?
a) Was there an upgrade failure?
b) When was the last clean install?
30) Open device manager > click view > show hidden files > expand all rows > look for any rows with yellow triangular icons that have black exclamation marks > post images into the thread.
31) This is displayed as a problem device:
High Definition Audio Device HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_38426173&REV_1001\5&916F472&0&0001 This device is disabled.
Look in device manager > post an image into the thread
32) If possible please uninstall Asus AI Suite software
AI Suite 3 cleaner
Code:
Event[828]:
Log Name: System
Source: ACPI
Date: 2018-01-06T00:17:28.722
Event ID: 15
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
Event[829]:
Log Name: System
Source: ACPI
Date: 2018-01-06T00:30:21.224
Event ID: 15
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
Event[830]:
Log Name: System
Source: ACPI
Date: 2018-01-06T00:30:41.418
Event ID: 15
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
Event[831]:
Log Name: System
Source: ACPI
Date: 2018-01-06T00:34:27.507
Event ID: 15
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
Code:
Event[2271]:
Log Name: System
Source: volmgr
Date: 2018-01-07T22:10:05.423
Event ID: 49
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Code:
Event[2133]: Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2018-01-07T15:10:40.690
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-KS4H4AJ
Description:
Windows failed fast startup with error status 0xC00000D4.
Code:
Event[632]: Log Name: System
Source: Display
Date: 2018-01-05T17:43:54.737
Event ID: 4107
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-KS4H4AJ
Description:
A caller specified the SDC_FORCE_MODE_ENUMERATION flag in a call to the SetDisplayConfig() API
Code:
Windows Error Reporting:+++ WER0 +++:
Fault bucket 2200155621106655860, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AISuite3.exe
P2: 1.0.0.0
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.15063.726
P6: 32774c02
P7: 0eedfade
P8: 000ecbb2
P9:
P10:
Code:
+++ WER1 +++:Fault bucket 1714753022284020022, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: aaHMSvc.exe
P2: 0.1.0.19
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.15063.726
P6: 32774c02
P7: 0eedfade
P8: 000ecbb2
P9:
P10:
Quote