Random and recurring computer crashe/freezes while gaming

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  1.    07 Jan 2018 #1

    Random and recurring computer crashe/freezes while gaming


    Hi there! As a last ditch effort I'm turning to you with a problem I've been plagued by for more than a year. Before making this topic I made sure to browse this awsome site for any similar threads, unfortunately I found no solution.
    I bough my computer from a serious dealer, they installed the parts I chose. The computer is some two years old.

    My issue:
    Since about a year ago I started to experiance crashes while gaming. As I recall I first noticed them while playing Blizzard's Overwatch. I cannot remeber doing anything with the computer before the crashes started. The symptomes is as follows, when gaming for an extended period of time suddently the computer freezes and a high and annoying sound loop is played. A hard reboot is required. The crashes usually startes after 1-3 hours of gaming but when they start they happens all the time, almost as soon as I start up a game after a crash I can play for like 5 to 15 minutes before the next crash.

    The crashes has come and gone for the better part of a year. Usually when a "crash period" starts I stop gaming for a week or two. They return at random after that, sometimes I've been able to play for a month, sometimes weeks and sometimes as soon as I begin playing again. I have not been able to discern any pattern to why the crashes starts, goes away or comes back. I've had a hard time to force the crashes for troubleshooting as they happens very randomly.

    The crashes ONLY happens when gaming. I just had a prelonged "crash free" period, it started again while i played Blizzard's Heroes of the Storm. It's really mostly Overwatch and HOTS that are causing crashes, but they have happed from other games aswell.

    I put the computer back to the dealer as a warranty claim, they did extensive troubleshooting for two weeks and finally managed to get the crashes going. They couldn't find any "smoking gun" so to speak. They did exchange my old GTX 980Ti for a new GTX 1070 as they found some coil whine from the old GPU. They really wanted to help me obviously.

    My own troubleshooting:
    - Reinstalled Windows several times.
    - Reinstalled (clean installs) drivers for GPU/BIOS/chipset/audio.
    - Used costume fan curves etc.
    - Disabled all sound drives, both software and in BIOS, and am currently running audio from bluetooth.
    - Unplugged the 3,5mm audio jack in the chassie from the motherboard.
    - The dealer exchanged GPU cards as stated above.
    - I've never clocked anything, all is stock.
    - Run memtest for extensive periods of time.

    I've previously ran 3d Furmarks without issue, but I just had a breakthrough when running furmarks today. I managed to crash the computer which have only happened while gaming perviously. I had HWmonitor and MSI Afterburner running while doing the benchmark. I took a cell phone photo from the values as the computer froze. Link is: https://imgur.com/a/uoul4

    After trying to hard reboot from the crashes today the computer keeps shutting down immediately, for like 10-30 seconds. This has happened before when the computer crashed from gaming.
    The computer crashed today while doing Furmark both with a costume fan curve on and off. The last picture in my imgur link has no fan curve. The temperature is almost the same as with fancurve on.

    Computer specs:
    Intel Core i7 4790K 4GHz, 8MB
    Cooler Master Hyper 212 EVO
    EVGA Supernova G2 750W, 80+ Gold, Modulär
    ASUS Z97-A ATX
    HyperX Fury 16GB (2x8GB) CL10 1600MHz Svart
    Samsung SSD EVO 850-Series 250GB
    1TB WD Blue 7200rpm 64MB
    EVGA Geforce GTX 1070

    Thanks you all in advance for taking your time helping me! Please let me know if you need any other information.
      My ComputerSystem Spec

  2.    07 Jan 2018 #2

    EDIT 1: To illustrate the "randomness" with my issue: Yesterday I was able to play for some two hours before crashes started. Today I played for like five minutes before they started.

    This post is not ment as a "hidden" bump at all, I couldnt edit my origional post.
      My ComputerSystem Spec

  3.    07 Jan 2018 #3

    Please use the BSOD posting instruction to provide the Dumpfile BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  4.    07 Jan 2018 #4

    I'm terribly sorry, I did make a dump file but somehow it got lost in the upload. Here it is.

    I appologize for wasting your time.
    Random and recurring computer crashe/freezes while gaming Attached Files
      My ComputerSystem Spec

  5.    07 Jan 2018 #5

    Your DM Log collector Tool does not have dumpfile(s) inside.

    Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.
    Configure Windows 10 to Create Minidump on BSOD BSOD Tutorials

    Also all your eventlogs etc. are in Swedish and makes analysing more difficult.

    In msinfo32.nfo i found a few
    of these appcrashes, maybe this could be related to your gaming related crashes.
    2018-01-05 16:10 Windows Error Reporting Fel-bucket , typ 0
    Händelsenamn: APPCRASH
    Svar: Inte tillgänglig
    Kabinett-ID: 0

    Problemsignatur:
    P1: NVDisplay.Container.exe
    P2: 1.2.0.0
    P3: 59079e96
    P4: ntdll.dll
    P5: 10.0.15063.0
    P6: b79b6ddb
    P7: c0000005
    P8: 000000000002ae30
    P9:
    P10:

    Bifogade filer:

    Filerna kan vara tillgängligahär:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_NVDisplay.Contai_3f43e7b923ae1bc61ab6271fa 13e409c94d3ed_e0751958_0980a021

    Analyssymbol:
    Kontrollerar lösning igen: 0
    Rapport-ID: 2605d218-eefc-414d-b4ba-f450eb9e824c
    Rapportstatus: 131076
    Hash-bucket:
    Googling this appcrash nvdisplay container i found more people with this crash/problem.

    Do you have the latest windows 10 version installed, are your chipsetdrivers up to date, installed latest BIOSversion etc.
      My ComputerSystem Spec

  6.    07 Jan 2018 #6

    Roger that, thanks a ton mate. I've changed windows language to English and will include a new BSOD file, hopefully it's in the queens now.

    I think I've made sure windows will create a complete dump file on the next crash now, I'll notify and upload another BSOD file as soon as a new crash have happened.
    Random and recurring computer crashe/freezes while gaming Attached Files
      My ComputerSystem Spec


  7. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jan 2018 #7

    For system properties:
    For startup and recovery > system failure > un-check automatically restart
    On the advanced tab under performance click on settings > click on the advanced tab for performance options > under virtual memory click change > post an image into the thread.
    For any problem posting images please use one drive or drop box share links.


    Code:
    Event[2271]:  Log Name: System  Source: volmgr  Date: 2018-01-07T22:10:05.423  Event ID: 49  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-KS4H4AJ  Description: Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
      My ComputerSystem Spec

  8.    07 Jan 2018 #8

    Thanks for taking Your time helping me.

    Printscreen of virtual memory tab: Imgur: The magic of the Internet
      My ComputerSystem Spec


  9. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jan 2018 #9

    Between 1/5/2018 and 1/7/2018 there were 12 crashes.
    Of these there were 2 crash dump failed due to paging file sizing.
    Windows failed fast startup.
    There were problems reported with an embedded controller.



    1) Run HDTune: (on all drives)http://www.hdtune.com/
    to check the health, scan for errors, and run a benchmark.
    Please make sure that the error scan is run in full mode.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    a) Health (SMART)
    b) Benchmark
    c) Full error scan
    Take Screenshot in Windows 10 General Tips Tutorials

    2) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    3) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    4) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.

    7) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread

    8) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    9) Click analyze > look for dead or deaddead in the results > post the results into the thread

    10) Run this version of the log collector after completing steps 4 - 8 and whenever there is a BSOD:
    log collector v2-beta06.zip

    11) Open the website for the computer's drivers and BIOS and post a URL or hyperlink into the thread.
    12) The BIOS: BIOS Version/Date American Megatrends Inc. 2801, 11/11/2015 SMBIOS Version 2.813)
    Look for a BIOS upgrade

    14) Back up all files to another drive or to the cloud
    15) Make a backup image using Macrium or similar software
    Macrium Software | Macrium Reflect Free
    16) Save the backup image to another drive or to the cloud

    17) make a brand new restore point

    18) Please make sure that there is no over clocking during the troubleshooting

    19) To ensure that there are no improper BIOS settings please reset the BIOS:
    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    20) Update the system specs in the "My Computer" section
    How To Fill Out Your System Specs How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    21) Open administrative command prompt and type or copy and paste:
    22) sfc /scannow
    23) dism /online /cleanup-image /restorehealth
    24) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    25) chkdsk /x /f /r C: (please run this on every drive/partition using the syntax chkdsk /x /f /r D: changing the drive letter to the applicable drive.
    This may take many hours so plan to run overnight
    26) Use the information in this link to find the chkdsk reports in the event viewer and post one drive or drop box share links into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    27) Check the BIOS PSU voltages:
    a) What are each 3.3v, 5v, and 12v values?
    b) What are the CPU voltage and frequency?
    Please use a camera or smart phone camera to post images into the thread.

    28) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    29) What are your plans to upgrade to Windows 1709?
    a) Was there an upgrade failure?
    b) When was the last clean install?

    30) Open device manager > click view > show hidden files > expand all rows > look for any rows with yellow triangular icons that have black exclamation marks > post images into the thread.

    31) This is displayed as a problem device:
    High Definition Audio Device HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_38426173&REV_1001\5&916F472&0&0001 This device is disabled.
    Look in device manager > post an image into the thread

    32) If possible please uninstall Asus AI Suite software
    AI Suite 3 cleaner



    Code:
    Event[828]:
      Log Name: System
      Source: ACPI
      Date: 2018-01-06T00:17:28.722
      Event ID: 15
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    
    
    Event[829]:
      Log Name: System
      Source: ACPI
      Date: 2018-01-06T00:30:21.224
      Event ID: 15
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    
    
    Event[830]:
      Log Name: System
      Source: ACPI
      Date: 2018-01-06T00:30:41.418
      Event ID: 15
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    
    
    Event[831]:
      Log Name: System
      Source: ACPI
      Date: 2018-01-06T00:34:27.507
      Event ID: 15
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    Code:
    Event[2271]:
      Log Name: System
      Source: volmgr
      Date: 2018-01-07T22:10:05.423
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    Code:
    Event[2133]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-01-07T15:10:40.690
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-KS4H4AJ
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[632]:  Log Name: System
      Source: Display
      Date: 2018-01-05T17:43:54.737
      Event ID: 4107
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KS4H4AJ
      Description: 
    A caller specified the SDC_FORCE_MODE_ENUMERATION flag in a call to the SetDisplayConfig() API
    Code:
    Windows Error Reporting:+++ WER0 +++:
    Fault bucket 2200155621106655860, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: AISuite3.exe
    P2: 1.0.0.0
    P3: 00000000
    P4: KERNELBASE.dll
    P5: 10.0.15063.726
    P6: 32774c02
    P7: 0eedfade
    P8: 000ecbb2
    P9: 
    P10:
    Code:
    +++ WER1 +++:Fault bucket 1714753022284020022, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: aaHMSvc.exe
    P2: 0.1.0.19
    P3: 00000000
    P4: KERNELBASE.dll
    P5: 10.0.15063.726
    P6: 32774c02
    P7: 0eedfade
    P8: 000ecbb2
    P9: 
    P10:
    Last edited by zbook; 08 Jan 2018 at 03:44.
      My ComputerSystem Spec

  10.    09 Jan 2018 #10

    1. Done, with for me no apparent errors, will post screens later.

    2. Ran memtest86 twice, both time the computer froze after one pass, no errors listed. I took cell phone photos of the screens:*Memtest86 crash - Album on Imgur. I assume this could be related to my BSOD, how to you guys advice me to proceed?

    Thanks
      My ComputerSystem Spec


 
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