my PC today unexpectedly Restarted by itself for the first time

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  1. Posts : 61
    windows 10 pro
       #1

    my PC today unexpectedly Restarted by itself for the first time


    Since 4 years
    all Temps are Normal and it's a Clean install of windows only 2 weeks old
    i have Windows 10 64bit
    i7 6700k Intel Cpu
    z170x gigabyte motherboard
    16 gb of ram
    4 WD Black Hard drives for storage
    and Samsung 970 evo plus 500 gb for Windows 10
    i only have 6 or 7 of the important Softwares Installed on my System

    i checked my hard drives with Crystal disk info all Normal

    can i know the reason my windows 10 Restarted unexpectedly from Event Viewer ?
    i check event viewer and it said 1 not clean shutdown
      My Computer


  2. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @yafatana,

    yafatana said:
    Can I know the reason my windows 10 Restarted unexpectedly from Event Viewer?
    I check event viewer and it said 1 not clean shutdown

    You could look in the Event Viewer Logs for the date and time that it restarted. It should give you some sort of clue as to the reason even though the information is not that detailed.

    Also . . .

    SFC And RestoreHealth

    [Q1] Have you run sfc /scannow from an elevated cmd prompt?
    [Q2] If so, were there any errors or integrity violations [ ?
    [Q3] Have you run Dism /Online /Cleanup-Image /RestoreHealth from an elevated cmd prompt?

    Elevated Command Prompt

    [1] Open an elevated cmd prompt [ Administrative ] by pressing the Win + X keys together and selecting Command Prompt (Admin).
    [2] Type sfc /scannow in the cmd prompt and press <ENTER>.
    [3] Type Dism /Online /Cleanup-Image /RestoreHealth in the cmd prompt and press <ENTER>.

    When the above has finished processing, COPY & PASTE the output data in the cmd prompt Window into your post . . .

    [4] Right-click on the title bar of the cmd prompt window [ where it says Administrator: Command Prompt ].
    [5] Scroll down to Edit and click Select All.
    [6] Right-click on the title bar again.
    [7] Scroll down to Edit and click Copy.
    [8] Paste the data into your post.

    IMPORTANT

    If SFC finds file errors that it CAN'T repair, the usual fix is to run the SFC and DISM commands up to three time sequentially, or until there are NO errors.

    SFC Error Report

    However, if there are STILL SFC errors, type . . .

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt"

    . . . into an elevated command prompt and press <ENTER>. This will create a SFC_Details.txt file on the Desktop. COPY & PASTE the information into your post or use a shared link [ One Drive, Drop Box, or Google Drive ].

    I hope this helps!
      My Computer


  3. Posts : 41,498
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)



    Run:

    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.


    LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    V2:
    BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)
    How to Upload and Post Screenshots and Files at Ten Forums


    For share links please use one drive, drop box, or google drive.
      My Computer


  4. Posts : 61
    windows 10 pro
    Thread Starter
       #4

    Paul Black said:
    Hello @yafatana,




    You could look in the Event Viewer Logs for the date and time that it restarted. It should give you some sort of clue as to the reason even though the information is not that detailed.

    Also . . .

    SFC And RestoreHealth

    [Q1] Have you run sfc /scannow from an elevated cmd prompt?
    [Q2] If so, were there any errors or integrity violations [ ?
    [Q3] Have you run Dism /Online /Cleanup-Image /RestoreHealth from an elevated cmd prompt?

    Elevated Command Prompt

    [1] Open an elevated cmd prompt [ Administrative ] by pressing the Win + X keys together and selecting Command Prompt (Admin).
    [2] Type sfc /scannow in the cmd prompt and press <ENTER>.
    [3] Type Dism /Online /Cleanup-Image /RestoreHealth in the cmd prompt and press <ENTER>.

    When the above has finished processing, COPY & PASTE the output data in the cmd prompt Window into your post . . .

    [4] Right-click on the title bar of the cmd prompt window [ where it says Administrator: Command Prompt ].
    [5] Scroll down to Edit and click Select All.
    [6] Right-click on the title bar again.
    [7] Scroll down to Edit and click Copy.
    [8] Paste the data into your post.

    IMPORTANT

    If SFC finds file errors that it CAN'T repair, the usual fix is to run the SFC and DISM commands up to three time sequentially, or until there are NO errors.

    SFC Error Report

    However, if there are STILL SFC errors, type . . .

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt"

    . . . into an elevated command prompt and press <ENTER>. This will create a SFC_Details.txt file on the Desktop. COPY & PASTE the information into your post or use a shared link [ One Drive, Drop Box, or Google Drive ].

    I hope this helps!
    here is some screen shots from my event viewer
    i hope this can help
    Attached Thumbnails Attached Thumbnails my PC today unexpectedly Restarted by itself for the first time-a1.png   my PC today unexpectedly Restarted by itself for the first time-a2.png   my PC today unexpectedly Restarted by itself for the first time-a3.png   my PC today unexpectedly Restarted by itself for the first time-a4.png  
      My Computer


  5. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #5

    Hello @yafatana,

    yafatana said:
    Here is some screen shots from my event viewer.
    At least we know it is something to do with a Kernel.

    It would have been a lot better if that box was a lot smaller so it shows the details in the middle box underneath that one!
      My Computer


  6. Posts : 61
    windows 10 pro
    Thread Starter
       #6

    Paul Black said:
    Hello @yafatana,



    At least we know it is something to do with a Kernel.

    It would have been a lot better if that box was a lot smaller so it shows the details in the middle box underneath that one!
    Like this ?
    Please just tell me which one do you want more details for and i will post more screen shots thank you

    - - - Updated - - -

    Paul Black said:
    Hello @yafatana,



    At least we know it is something to do with a Kernel.

    It would have been a lot better if that box was a lot smaller so it shows the details in the middle box underneath that one!
    here is 1 more screenshot
    Attached Thumbnails Attached Thumbnails my PC today unexpectedly Restarted by itself for the first time-a8.png   my PC today unexpectedly Restarted by itself for the first time-a7.png   my PC today unexpectedly Restarted by itself for the first time-a6.png   my PC today unexpectedly Restarted by itself for the first time-a5.png   my PC today unexpectedly Restarted by itself for the first time-a10.png  

    my PC today unexpectedly Restarted by itself for the first time-a9.png  
      My Computer


  7. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    Hello @yafatana, does your Wireless Keyboard need new batteries?
      My Computer


  8. Posts : 61
    windows 10 pro
    Thread Starter
       #8

    Paul Black said:
    Hello @yafatana, does your Wireless Keyboard need new batteries?
    last time i changed the batteries for my Microsoft Wireless keyboard was a very long time ago maybe a year
    but the battery light on my wireless keyboard is off so i dont think it needs new batteries
    but can low batteries restart windows like this ?
      My Computer


  9. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #9

    Hello @yafatana,

    yafatana said:
    Last time I changed the batteries for my Microsoft Wireless keyboard was a very long time ago maybe a year, but the battery light on my wireless keyboard is off so I don't think it needs new batteries, but can low batteries restart windows like this?
    I only mentioned it because the Wireless Keyboard showed up as an error in the screenshot[s]!
      My Computer


  10. Posts : 61
    windows 10 pro
    Thread Starter
       #10

    Paul Black said:
    Hello @yafatana,



    I only mentioned it because the Wireless Keyboard showed up as an error in the screenshot[s]!
    thank you for the Help
    but from the screenshots i provided do you have Maybe any idea for the Reason for that Restart ?
    do you want me to provide more screenshots ?
      My Computer


 

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