Bsod - thread_stuck_in_device_driver

PiCASSiMO · 14 Apr 2020

Will do... Thank you!

- - - Updated - - -

zbook said:

The earlier steps looked good.

The corruption that was found was fixed running scannow.

For the next few days use the computer as you typically do.
If there are no BSOD or unexpected shutdowns or restarts you can mark the thread solved.
For any BSOD run V2 and upload results directly into the thread.

I was hoping I wouldn't have to return here so quickly... but the BSOD appeared again a few minutes ago. I have uploaded the updated RYZEN5-(2020-04-14_17-32-24).zip here:

BSOD - Google Drive

Hopefully it will point to another solution.

Thank you in advance.

zbook · 14 Apr 2020

The debugging displayed the same misbehaving AMD GPU driver.

This typically indicates malfunctioning hardware.

Turn off Windows updates of non-Microsoft drivers:
Enable or Disable Driver Updates in Windows Update in Windows 10

Replace the GPU driver using DDU.
Select a driver different from 26.20.15029.20013
If there are no recurrent BSOD that will conclude the troubleshooting.
If there are recurrent BSOD with different version drivers then swap test or replace the hardware.
See if you can find a friend, neighbor, relative, or local computer store (Carona permitting) to swap the GPU card.

For swap testing plan two tests.
Test a new card in the problematic computer.
And test the card from the problematic computer in another computer.

Code:

atikmdag.sys Wed Apr  1 14:32:21 2020 (5E84EC45)
atikmpag.sys Wed Apr  1 14:18:02 2020 (5E84E8EA)

Macboatmaster · 14 Apr 2020

PiCASSiMO
1. I have, of course, no idea how much these keys were from Ebay

To clarify... for both of my newly build desktop systems, I've purchased two unique Windows 10 keys off eBay. Then I used Microsoft's Create Windows 10 installation media:

However I think I can assure you that if they were in the $25 approx. range they are more than likely to prove problematic sooner or later
See the link please

Cheap Windows 10 Keys: Do They Work?

2. As I mentioned

I do not know if that is part of the problem, or indeed the main cause of the problem

https://www.amd.com/en/support/kb/faq/cpu-uefi-mode

For users running the AMD Ryzen™ Processor with Radeon™ Vega Graphics, AMD strongly recommends that your motherboard firmware (“UEFI”) be configured full UEFI Mode to ensure optimal performance, compatibility, and stability with the Windows® 10 operating system

3. Were it to me, I would - after considering the ebay purchase situation follow the advice I gave earlier - after if the other driver does not solve it - as suggested by my colleague zbook as below

4.

Replace the GPU driver using DDU.
Select a driver different from 26.20.15029.20013

5. I am a little confused

See if you can find a friend, neighbor, relative, or local computer store (Carona permitting) to swap the GPU card.
For swap testing plan two tests.
Test a new card in the problematic computer.
And test the card from the problematic computer in another computer.

I thought you did not have an actual graphics card - I thought you were using the integrated graphics in the processor
https://www.amd.com/en/products/apu/amd-ryzen-5-3400g
From your system information posted in your download with the dump on your opening post and repeated in post 11
BSOD - Google Drive
Adapter Description AMD Radeon(TM) RX Vega 11 Graphics.

zbook · 14 Apr 2020

1) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Upload each V2 and DM directly into the thread: (no share link)
BSOD - Posting Instructions

PiCASSiMO · 15 Apr 2020

zbook said:

The debugging displayed the same misbehaving AMD GPU driver.
This typically indicates malfunctioning hardware.

Turn off Windows updates of non-Microsoft drivers:
Enable or Disable Driver Updates in Windows Update in Windows 10

Replace the GPU driver using DDU.
Select a driver different from 26.20.15029.20013
If there are no recurrent BSOD that will conclude the troubleshooting.
If there are recurrent BSOD with different version drivers then swap test or replace the hardware.
See if you can find a friend, neighbor, relative, or local computer store (Carona permitting) to swap the GPU card.

For swap testing plan two tests.
Test a new card in the problematic computer.
And test the card from the problematic computer in another computer.

Code:

atikmdag.sys Wed Apr  1 14:32:21 2020 (5E84EC45)
atikmpag.sys Wed Apr  1 14:18:02 2020 (5E84E8EA)

I've proceeded to restart my computer in safe mode and uninstalled all drivers via DDU v18.0.2.3. I then reviewed all the available drivers from AMD and saw that they had both Recommended (WHQL) and Optional releases. So I have installed the latest recommended (03/05/2020 20.2.2 driver), but will continue to revert back to the older drivers (20.1.3) using DDU with safe mode should I continue to have more BSOD.

04/02/2020 Adrenalin 2020 Edition 20.4.1 Optional
03/19/2020 Adrenalin 2020 Edition 20.3.1 Optional
03/05/2020 Adrenalin 2020 Edition 20.2.2 Recommended (WHQL)
02/03/2020 Adrenalin 2020 Edition 20.2.1 Optional
01/29/2020 Adrenalin 2020 Edition 20.1.3 Recommended (WHQL)
01/27/2020 Adrenalin 2020 Edition 20.1.4 Optional
01/15/2020 Adrenalin 2020 Edition 20.1.2 Optional
01/09/2020 Adrenalin 2020 Edition 20.1.1 Optional
12/18/2019 Adrenalin 2020 Edition 19.12.3 Optional
12/12/2019 Adrenalin 2020 Edition 19.12.2 Recommended (WHQL)

- - - Updated - - -

zbook said:

1) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Upload each V2 and DM directly into the thread: (no share link)
BSOD - Posting Instructions

Added our second computer to my profile.

zbook · 15 Apr 2020

Please upload each V2 and DM directly into the thread: (no share link)
BSOD - Posting Instructions
BSOD - Posting Instructions

PiCASSiMO · 15 Apr 2020

zbook said:

Please upload each V2 and DM directly into the thread: (no share link)
BSOD - Posting Instructions
BSOD - Posting Instructions

Added two new files of both V2 and DM:

V2 RYZEN5-(2020-04-15_09-36-45)
DM RYZEN5-04_15_2020__93357_87

Thank you.

Macboatmaster · 15 Apr 2020

PiCASSiMO

Re my post 13, it is confirmed by your added system specs for your second computer

Graphics Card: None (APU Radeon™ RX Vega 11 Graphics)

which I had already obtained from your posted logs - namely that you do not have a GPU card.
Therefore to save you possibly going along the wrong path
I again post that you cannot do this

See if you can find a friend, neighbor, relative, or local computer store (Carona permitting) to swap the GPU card.
For swap testing plan two tests.
Test a new card in the problematic computer.
And test the card from the problematic computer in another computer.

What you could do was to test your computer with an actual card rather then the integrated graphics.
However you cannot test your card in another computer - as you do not have one.

I was hesitant to post again - but I would not want you to go down the wrong route, if it is not solved by other means.

PiCASSiMO · 15 Apr 2020

Macboatmaster said:

PiCASSiMO

Re my post 13, it is confirmed by your added system specs for your second computer
which I had already obtained from your posted logs - namely that you do not have a GPU card.
Therefore to save you possibly going along the wrong path
I again post that you cannot do this

What you could do was to test your computer with an actual card rather then the integrated graphics.

However you cannot test your card in another computer - as you do not have one.

I was hesitant to post again - but I would not want you to go down the wrong route, if it is not solved by other means.

Yes, thank you, Macboastmaster. At the moment I don't have a spare dedicated video card to determine if the issue is CPU/APU related. But my kids complain that they want more FPS from Fortnite, so eventually we'll upgrade.

In the meantime, I hope that the currently installed 20.2.2 (Recommended - WHQL) drivers are more stable than the others.

zbook · 15 Apr 2020

1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

2) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
a) Record the maximum temperature and post the maximum temperature into the thread.
b) Record the test duration and post the uninterrupted test duration into the thread.
c) Aim for testing 1 hour.
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10