KB5034441 fails to update on one PC but fine on an identical PC

Some findings including the failed update:

a) two unexpected shutdowns and restarts without BSOD

b) out of date BIOS

c) AMD GPU hang



1) Please create a new folder on the desktop


2) Download to the desktop folder: Windows 10 Media Creation Tool (MCT) (Windows 10 iso)

Download Windows 10 ISO File

https://www.microsoft.com/en-us/soft...load/windows10


3) Make an up to date Macrium image


4) The BIOS Version/Date HP Q06 Ver. 02.17.00, 12/29/2021

Upgrade the BIOS: 2.17 > 2.23

https://ftp.hp.com/pub/softpaq/sp149...0/sp149930.exe

https://support.hp.com/soar-attachme...eleasedoc.html

https://support.hp.com/us-en/drivers...58?sku=4HY66UT


5) Upgrade AMD GPU:

https://support.hp.com/us-en/drivers...-1?sku=4HY66UT


6) Temporarily uninstall Sophos

Uninstall Sophos Endpoint - Sophos Endpoint


7) Place the computer into clean boot

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


8) Perform an in place upgrade repair

Repair Install Windows 10 with an In-place Upgrade

Code:

Event[2558]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-04-18T20:31:36.5250000Z
  Event ID: 43
  Task: Windows Update Agent
  Level: Information
  Opcode: Installation
  Keyword: Installation,Started
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CHAPEL
  Description: 
Installation Started: Windows has started installing the following update: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441)

Event[2559]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-04-18T20:31:38.8670000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CHAPEL
  Description: 
Installation Failure: Windows failed to install the following update with error 0x8024200B: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Code:

Event[89]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-03-23T12:10:13.3450000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Balcony
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[300]:
  Log Name: System
  Source: Display
  Date: 2024-03-25T08:51:46.6190000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Balcony
  Description: 
Display driver amdkmdag stopped responding and has successfully recovered.


Event[301]:
  Log Name: System
  Source: Display
  Date: 2024-03-25T08:57:12.9310000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Balcony
  Description: 
Display driver amdkmdag stopped responding and has successfully recovered.

Code:

Event[74]:
  Log Name: System
  Source: EventLog
  Date: 2024-03-23T12:10:35.7510000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Balcony
  Description: 
The previous system shutdown at 12:05:01 PM on ?3/?23/?2024 was unexpected.

Code:

Event[1169]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-04-14T17:09:17.9020000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Balcony
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

UniqueId             : {00000000-0000-0000-0000-20fc76000000}eui.ACE42E81704A92D8
AccessPaths          : {\\?\Volume{2249c044-0074-4e83-8f6c-4f4aea46c169}\}
DiskNumber           : 1
DiskPath             : \\?\scsi#disk&ven_nvme&prod_sk_hynix_bc501_h#5&30f0515&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
DriveLetter          :  
Guid                 : {2249c044-0074-4e83-8f6c-4f4aea46c169}
IsActive             : False
IsBoot               : False
IsHidden             : False
IsOffline            : False
IsReadOnly           : False
IsShadowCopy         : False
IsDAX                : False
IsSystem             : False
NoDefaultDriveLetter : True
Offset               : 511036096512
OperationalStatus    : Online
PartitionNumber      : 4
Size                 : 1 GB
Type                 : Recovery

Code:

Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Disabled
    Windows RE location:       
    Boot Configuration Data (BCD) identifier: 6cce7167-82cb-11eb-a08c-dd74015fe464
    Recovery image location:   \\?\GLOBALROOT\device\harddisk1\partition3\Win10Recovery
    Recovery image index:      1
    Custom image location:     
    Custom image index:        0

REAGENTC.EXE: Operation Successful.