Some findings including the failed update:
a) two unexpected shutdowns and restarts without BSOD
b) out of date BIOS
c) AMD GPU hang
1) Please create a new folder on the desktop
2) Download to the desktop folder: Windows 10 Media Creation Tool (MCT) (Windows 10 iso)
Download Windows 10 ISO File
https://www.microsoft.com/en-us/soft...load/windows10
3) Make an up to date Macrium image
4) The BIOS Version/Date HP Q06 Ver. 02.17.00, 12/29/2021
Upgrade the BIOS: 2.17 > 2.23
https://ftp.hp.com/pub/softpaq/sp149...0/sp149930.exe
https://support.hp.com/soar-attachme...eleasedoc.html
https://support.hp.com/us-en/drivers...58?sku=4HY66UT
5) Upgrade AMD GPU:
https://support.hp.com/us-en/drivers...-1?sku=4HY66UT
6) Temporarily uninstall Sophos
Uninstall Sophos Endpoint - Sophos Endpoint
7) Place the computer into clean boot
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
8) Perform an in place upgrade repair
Repair Install Windows 10 with an In-place Upgrade
Code:
Event[2558]:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2024-04-18T20:31:36.5250000Z
Event ID: 43
Task: Windows Update Agent
Level: Information
Opcode: Installation
Keyword: Installation,Started
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: CHAPEL
Description:
Installation Started: Windows has started installing the following update: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441)
Event[2559]:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2024-04-18T20:31:38.8670000Z
Event ID: 20
Task: Windows Update Agent
Level: Error
Opcode: Installation
Keyword: Installation,Failure
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: CHAPEL
Description:
Installation Failure: Windows failed to install the following update with error 0x8024200B: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).
Code:
Event[89]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2024-03-23T12:10:13.3450000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Balcony
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
Event[300]:
Log Name: System
Source: Display
Date: 2024-03-25T08:51:46.6190000Z
Event ID: 4101
Task: N/A
Level: Warning
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Balcony
Description:
Display driver amdkmdag stopped responding and has successfully recovered.
Event[301]:
Log Name: System
Source: Display
Date: 2024-03-25T08:57:12.9310000Z
Event ID: 4101
Task: N/A
Level: Warning
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Balcony
Description:
Display driver amdkmdag stopped responding and has successfully recovered.
Code:
Event[74]:
Log Name: System
Source: EventLog
Date: 2024-03-23T12:10:35.7510000Z
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Balcony
Description:
The previous system shutdown at 12:05:01 PM on ?3/?23/?2024 was unexpected.
Code:
Event[1169]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2024-04-14T17:09:17.9020000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Balcony
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
UniqueId : {00000000-0000-0000-0000-20fc76000000}eui.ACE42E81704A92D8
AccessPaths : {\\?\Volume{2249c044-0074-4e83-8f6c-4f4aea46c169}\}
DiskNumber : 1
DiskPath : \\?\scsi#disk&ven_nvme&prod_sk_hynix_bc501_h#5&30f0515&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
DriveLetter :
Guid : {2249c044-0074-4e83-8f6c-4f4aea46c169}
IsActive : False
IsBoot : False
IsHidden : False
IsOffline : False
IsReadOnly : False
IsShadowCopy : False
IsDAX : False
IsSystem : False
NoDefaultDriveLetter : True
Offset : 511036096512
OperationalStatus : Online
PartitionNumber : 4
Size : 1 GB
Type : Recovery
Code:
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Disabled
Windows RE location:
Boot Configuration Data (BCD) identifier: 6cce7167-82cb-11eb-a08c-dd74015fe464
Recovery image location: \\?\GLOBALROOT\device\harddisk1\partition3\Win10Recovery
Recovery image index: 1
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.