Cannot uninstall update

I had a problem a while ago with the cursor jumping around all over the screen, moving the screen by itself, etc. No one seemed to come up with a solution, so I finally just uninstalled the most recent update and that took care of it. That was a few months ago. Then it started again about a week ago. Again I removed the latest update, which was a security update. Again that took care of it. Yesterday it started again, and I noticed that, even though I have my settings to not update automatically, that's exactly what it did, installing KB5031356 without my knowledge. I immediately changed my settings to pause updates and set out to uninstall the update.

However, I keep getting an error message:
"An error has occurred. Not all of the updates were successfully uninstalled"
Rebooting or even shutting down completely doesn't help. It's anyone's guess when the cursor will start bouncing around again, and the only way to stop it is to shut down, wait, and reboot. That becomes difficult, though, because once it starts bouncing, I can't get to cursor to go where I want it in order to get to the power options.

Any suggestions?

even though I have my settings to not update automatically

- rather depends which settings those might be...

If you wish not to receive a particular update you need to 'hide' it.

WUmgr (free) is one too; with a convenient option to do that, or you can use the appropropriate tutorial from the Tutorials section. Also described at the end of the article under 'Other uninstall approaches:' (below).

As for uninstalling the update, you may be able to do that from here:


or you could use a restore point created before the update was applied (I have one created daily on schedule- tutorial available).

Note, however, that if you hide it, the content of that update will be provided in a subsequent update.

Reference:
KB5031356 Windows 10 Cumulative Update Build 19045.3570 (22H2)

Using DISM to uninstall it
Ivanti Community

Other uninstall approaches:
How to uninstall Windows 10 updates manually

Unfortunately, it still wouldn't uninstall.

I found a previous restore point from the 2 days ago and started the system restore. It failed.

And now I have more problems. If I click on the start button, nothing happens. No options, nothing. Of course, I can still shut down by going to the task manager, but it's looking more and more like its time to upgrade to Windows 11, though I'd rather not until I get another hard drive, or even another computer.

Windows version 22H2 (Build 19045.3570)

And thank you for your reply.

You can try running System Restore from Safe Mode, or from Advanced Startup options.

Avira seems to be the problem- protected file.

If I click on the start button, nothing happens.

Otherwise you may have a corrupt O/S -which can happen with Win 11 in just the same way- it's the same architecture.

1. Check your disk and file system
Crystal Diskinfo or Hard Disk Sentinel
If ok, run
chkdsk c: /scan
from an admin command prompt.
If ok, similarly run

SFC /SCANNOW
Check this passes.

If ok, you can try resetting the Start Menu (see Tutorials for options).

If you press Win key + e does file explorer launch?

2. Basic repair options: (if needed)

a. Restore a recent disk image before these problems occurred. You do use disk imaging, I hope.
b. An in-place upgrade repair install. Tutorial available. Like any upgrade, keeps all progs and data

I'm guessing I have at least corrupted files or even a corrupt OS

I ran hard disk sentinal and my disk is perfect.
I also have tried repeatedly to restore my Start Menu using these suggestions: Solved: Windows 10 Start Menu Not Working [2023 Newsest] No dice.
I wasn't able to run anything in command mode (admin). I finally was able to access it using cmd Alt-Shift-Enter. I'm now waiting for scannow to complete.

I've seen places where I can download it, but they're not Windows addresses so I'm a bit leery. The one thing I haven't tried is updating (which would give me the faulty update). That may be my next step since I'm running out of options. The one good thing about this (I look for silver linings in everything), is that the cursor problem has stopped.

And no, I don't have any disk images. I ran out of space on my hard drive long ago and have been using USB thumb drives to save files on. I may have to break down and buy a 2 TB drive so I can backup everything and have space to spare.

- - - Updated - - -

After running sfc/scannow, I got the following:

"Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

The system file repair changes will take effect after the next reboot."

I think I'll have to attack that later.

1. You have, as you say, some corruption of the O/S.

2. System Restore appears blocked by the version of Avira you are using.

3. You have other symptoms which you mention.

I've seen places where I can download it, but they're not Windows addresses so I'm a bit leery.

What is 'it' that you wish to download?

There are possible approaches to repairing your installation. Given your range of symptoms, the easiest is the in-place upgrade repair install.

For that you need an iso file (or an installation disk) for Win 10 of the same major build as you have - use the MS media creation tool as per the tutorial
(Click Tutorials above- it's on that page).

I've posted the simple 4 steps to start that scores of times, and those have been borrowed by others.

You will need at least, say, 30Gb free on C:

dalchina said:

1. You have, as you say, some corruption of the O/S.

2. System Restore appears blocked by the version of Avira you are using.

3. You have other symptoms which you mention.

What is 'it' that you wish to download?

There are possible approaches to repairing your installation. Given your range of symptoms, the easiest is the in-place upgrade repair install.

For that you need an iso file (or an installation disk) for Win 10 of the same major build as you have - use the MS media creation tool as per the tutorial
(Click Tutorials above- it's on that page).

I've posted the simple 4 steps to start that scores of times, and those have been borrowed by others.

You will need at least, say, 30Gb free on C:

2. If I remove Avira, does that give access to older System Restore points? And btw, how did you determine that I have Avira? I didn't mention it.
3. "It" was the admin command prompt, which was not even recognized on my computer. I had edited my original message saying the command prompt wasn't available on my laptop. I did manage to find it using cmd Alt-Shift-Enter. Interestingly, when I tried to find the admin command using system variables, I got a message telling me it couldn't find System32. Of course, it's there, but it was strange.

I do have enough room on my drive to do the repair that you suggest. There are 10 tutorials on ISO files. Which one should I be using?

2. If I remove Avira, does that give access to older System Restore points? And btw, how did you determine that I have Avira? I didn't mention it.

Please see your first screenshot...

If you can stop Avira blocking System Restore, and you have restore points, could be worth trying System Restore if you believe there's a chance your problems might be resolved by doing that.

Note that should you opt for an in-place upgrade repair install, then do that with the internet disconnected to ensure you don't apply updates- else the potentially problematic one will again be installed.

You will then need to take appropriate action wrt W Update.

You said: "For that you need an iso file (or an installation disk) for Win 10 of the same major build as you have - use the MS media creation tool as per the tutorial
(Click Tutorials above- it's on that page)."

Which of the tutorials were you referring to? I do have an ISO from my original installation. Won't that actually be a clean install?

1. You do not want to do a clean install - do you?

2. Can you see 'ISO' on this page?


3. Also marked is the in-place upgrade repair install tutorial.

You can not do an in-place upgrade repair install with an iso for an older major build than the one installed.

I made the comment clearly about that.

Your build is this- you say: Windows version 22H2 (Build 19045.3570)

So for which build do you need an iso file for an in-place upgrade repair install?

Answer: Windows version 22H2 (Build 19045.xxxx)