W10 Home 20H2 update KB4592438 Fails to Complete after 96% -0x800f0922

Windows 10 Home version 20H2 OS build 19042.630
HP Pavilion 15-cw1012na
8GB RAM
230GB free space
Kaspersky AV
No VPN running
No obvious issues with internet connection during updates

Security Update for Windows KB4592438 has been failing to complete installation configuration for the last 10 days, despite retrying after doing all the suggested remedial actions I could find in my online searches. Error code 0x800f0922.

The download and installation itself completes in Windows Update, but during the configuration phase after the PC restart I get the message "We couldn't complete the updates. Undoing changes. Don't turn off your computer" This is after configuration has reached 96%.

Remedial actions have included:
Windows Update Troubleshooter
DISM and System File Checker
Resetting Windows Update components and clearing Windows/Software distribution/Downloads folder
Installing the update manually from the software catalog (failed as already noted above with 0x800f0922)

(One possible error cause suggested was that I needed to have .net 3.5 active so I tried to activate it but failed dismally. Hopefully this isn't the root cause!!)

These actions have been tried repeatedly after each failure, in different orders and I'm getting a bit desperate 😂

Any suggestions for a solution would be gratefully received.

Thank you.

Using a third-party antivirus app (i.e. Kaspersky) instead of using Windows 10's built-in antivirus app (Windows Security aka Windows Defender) can cause updates to fail to install.

Get rid of Kaspersky and then try again.

Please list any of these non-Microsoft software:
Antivirus
Firewall
Drive encryption


Run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.


LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.


Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


V2: (1) BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)


Kaspersky uninstall tool:
https://support.kaspersky.com/common/uninstall/1464

Tried the update without Kaspersky and it still failed.

Hello

Error Code 0x800f0922 means CBS_E_INSTALLERS_FAILED.
Can you upload the Windows Update logs from the following path?
C:\Windows\logs\CBS

Copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer and share the link here please.


Friendly greetings
Sorry for any mistakes. English is not my native language.

Tekkie Boy said:

Hello

Error Code 0x800f0922 means CBS_E_INSTALLERS_FAILED.
Can you upload the Windows Update logs from the following path?
C:\Windows\logs\CBS

Copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer and share the link here please.


Friendly greetings
Sorry for any mistakes. English is not my native language.

Hi Tekkie Boy - thanks for your reply (in perfect English) :)

CBS Logs here:
WeTransfer

jakeox said:

Hi Tekkie Boy - thanks for your reply (in perfect English) :)
CBS Logs here:
WeTransfer

Thanks for the kind words and the log files.

Please push the Windows Button, type CMD and select the Option "Run as administrator".
Copy and paste the following command in the command prompt and excute it please:
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"

This creates the services.txt file on your desktop.
Please upload it on wetransfer too and share the link.

Thanks!

Friendly greetings
Sorry for any mistakes. English is not my native language.

Hi Tekkie Boy

Tried your WMIC string but got an error:

The system cannot find the path specified