Unable to Update getting 2 error codes

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  1. Posts : 243
    Windows 11 Pro 64-bit Ver 21H2 Build 2200.258
       #1

    Unable to Update getting 2 error codes


    Hi Guys
    I am not able to update to 2004 from 1909 i am getting 2 error messages.
    See attached file i have disconnected everything to pc other than monitors and keyboard mouse
    Attached Thumbnails Attached Thumbnails Unable to Update getting 2 error codes-will-not-update.png  
      My Computers


  2. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Open administrative powershell > copy and paste this script > click return > click OK > post a share link into this thread using one drie, drop box, or google drive
    Windowsupgradetroubleshooting.ps1

    Run the V2 log collector > upload results directly into this thread
    BSOD - Posting Instructions
      My Computer


  3. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #3

    A bit of reading about the 2 errors:

    An error that begins with 0xC1900101 is usually a driver error. If you see any of these error codes, try the following steps first to fix the problem. If these steps don’t work, see Resolve Windows 10 upgrade errors for more detailed technical info.

    https://support.microsoft.com/en-us/...llation-errors

    Fix: Windows Update Error 0x8024000b on Windows 10 - Appuals.com

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  4. Posts : 243
    Windows 11 Pro 64-bit Ver 21H2 Build 2200.258
    Thread Starter
       #4

    Hi zbook
    DO you want me to copy all the logs to Onedrive and send a link?
    Is there any personal info in these logs?
    Attached Thumbnails Attached Thumbnails Unable to Update getting 2 error codes-logs.png  
      My Computers


  5. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    There should be no personal files.
    They can be deleted at the completion of the thread.

    To upload V2 directly into the thread:
    How to Upload and Post Screenshots and Files at Ten Forums

    For the PS results > post a share link
      My Computer


  6. Posts : 243
    Windows 11 Pro 64-bit Ver 21H2 Build 2200.258
    Thread Starter
       #6

    Hi
    I am a little confused i have got the logs and you want me to add to OneDrive.
    But not sure what V2 is ?
    Are these some other logs?
      My Computers


  7. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    See post #2.
    V2 and DM are Ten Forums log collectors.
      My Computer


  8. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Instead of troubleshooting you can:
    a) reset save files
    b) clean install
    c) refresh Windows

    Each of these requires the reinstallation of drivers and applications.

    Reset Windows 10
    Clean Install Windows 10
    Refresh Windows 10
      My Computer


  9. Posts : 243
    Windows 11 Pro 64-bit Ver 21H2 Build 2200.258
    Thread Starter
       #9

    HI zbook

    Link to LOGS

    V2 attached
    Unable to Update getting 2 error codes Attached Files
      My Computers


  10. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The logs displayed BSOD on these dates:
    8/6
    8/7
    8/14
    8/27 (today there were 2)



    Run tuneup.bat
    Batch files for use in BSOD debugging

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive



    List any non Microsoft:
    a) antivirus
    b) firewall
    c) drive encryption
      My Computer


 

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