New
#1
Activation troubleshooting.
I downloaded the Diagnostic Tool with excellent ( Ahaaaa!) results for Win10pro but now want to do the same for Office but it is greyed out and not accessible.
What is this 1st timer doing wrong please?
Activation troubleshooting.
-
-
New #2
If it is greyed out it means ADT can't find the Office version - which do you have installed? and which of 32/64bit?
It doesn't provide a report - it's was just a nice to have that was included. Office activation has never really been an issue so not much work went into that.
-
New #3
What is the background of why was it necessary to conduct activation troubleshooting?
--- Were there issues with Windows updates, maybe a clean install, reset of Windows 10 or something else?
Let us know what version of Windows 10 you have.
--- Type winver in the search box and let us know the results.
As has been requested, what version of Office is installed?
-
Posts : 10 Win10Pro 64bit V1909 18363.836. But system info summary says Build 10.0 18363? Thread StarterNew #4
My apologies. Still coming to grips with this forum. As I had entered System Specs I assumed they displayed automatically. If not how then do I insert them and how to insert software data? Had not wanted to detail my, many, problems until I had checked the activation. Is there no tool that will report on an Office edition before I outlay two pages of issues?
-
New #5
I don’t recall being able to have my system specs being entered automatically.
--- Refer to the system specs tutorial
System Specs - Fill in at Ten Forums
System Specs - Fill in at Ten Forums
On the Office activation issue, it depends on a few factors and that is why I asked the questions I did in post #3.
--- Answers are needed in order to determine what course of action to take.
What Office version are you using?
If it was acquired through the Microsoft Store, there is a way to work that out.
--- Was it acquired via a Microsoft disc but you don’t have it anymore?
--- Do you know the original or assigned 25-character product key from Microsoft?
If it was acquired via a 3rd party vendor, AFAIK Microsoft will not recognize a product from a 3rd party vendor.
--- If this is the case, you could contact the vendor but I’m not sure that they will help you meaning you probably will have to purchase a new Office of whatever you have.
Do you still have computer issues to work on?
And we still need what Windows 10 version you are on.
Quote
Related Discussions
