Activation troubleshooting.


  1. Posts : 10
    Win10Pro 64bit V1909 18363.836. But system info summary says Build 10.0 18363?
       #1

    Activation troubleshooting.


    I downloaded the Diagnostic Tool with excellent ( Ahaaaa!) results for Win10pro but now want to do the same for Office but it is greyed out and not accessible.
    What is this 1st timer doing wrong please?
      My Computer


  2. Posts : 3,449
       #2

    If it is greyed out it means ADT can't find the Office version - which do you have installed? and which of 32/64bit?

    It doesn't provide a report - it's was just a nice to have that was included. Office activation has never really been an issue so not much work went into that.
      My Computer


  3. Posts : 1,340
    Windows 10 Pro 64-bit
       #3

    Apteryxnz said:
    I downloaded the Diagnostic Tool with excellent ( Ahaaaa!) results for Win10pro but now want to do the same for Office but it is greyed out and not accessible.
    What is this 1st timer doing wrong please?
    What is the background of why was it necessary to conduct activation troubleshooting?
    --- Were there issues with Windows updates, maybe a clean install, reset of Windows 10 or something else?

    Let us know what version of Windows 10 you have.
    --- Type winver in the search box and let us know the results.

    As has been requested, what version of Office is installed?
      My Computer


  4. Posts : 10
    Win10Pro 64bit V1909 18363.836. But system info summary says Build 10.0 18363?
    Thread Starter
       #4

    My apologies. Still coming to grips with this forum. As I had entered System Specs I assumed they displayed automatically. If not how then do I insert them and how to insert software data? Had not wanted to detail my, many, problems until I had checked the activation. Is there no tool that will report on an Office edition before I outlay two pages of issues?
      My Computer


  5. Posts : 1,340
    Windows 10 Pro 64-bit
       #5

    I don’t recall being able to have my system specs being entered automatically.
    --- Refer to the system specs tutorial
    System Specs - Fill in at Ten Forums
    System Specs - Fill in at Ten Forums

    On the Office activation issue, it depends on a few factors and that is why I asked the questions I did in post #3.
    --- Answers are needed in order to determine what course of action to take.
    What Office version are you using?
    If it was acquired through the Microsoft Store, there is a way to work that out.
    --- Was it acquired via a Microsoft disc but you don’t have it anymore?
    --- Do you know the original or assigned 25-character product key from Microsoft?

    If it was acquired via a 3rd party vendor, AFAIK Microsoft will not recognize a product from a 3rd party vendor.
    --- If this is the case, you could contact the vendor but I’m not sure that they will help you meaning you probably will have to purchase a new Office of whatever you have.

    Do you still have computer issues to work on?
    And we still need what Windows 10 version you are on.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:01.
Find Us




Windows 10 Forums