Failing to update windows 10 (1803 Update). Error 0x800706ba

You are far too keen and impatient, get those Windows updates done first before you start installing stuff.
It is not just a version updates which takes a while it is all the others as well. Also go to MS Store and update all those Apps even if you have no intention of using them.

No need for all this complex analysis stuff at present.

When everything is done, then you do your installs.

zbook said:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Here is the return:

Microsoft Windows [Version 10.0.16299.666]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Windows Resource Protection could not start the repair service.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.666

[== 4.5% ]
Error: 1726

The remote procedure call failed.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
609024 file records processed.
File verification completed.
18826 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
1047 reparse records processed.
828502 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
1047 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
109740 data files processed.
CHKDSK is verifying Usn Journal...
36482768 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

630671359 KB total disk space.
73846716 KB in 394695 files.
311184 KB in 109741 indexes.
0 KB in bad sectors.
737643 KB in use by the system.
65536 KB occupied by the log file.
555775816 KB available on disk.

4096 bytes in each allocation unit.
157667839 total allocation units on disk.
138943954 allocation units available on disk.

C:\Windows\system32>chkdsk /scan

zbook said:

6) See if any of the steps in this link are useful in running the beta log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums

Clear steps, thanks; but unfortunately get the same result of it immediately closing/crashing.

Tom1991 said:

Thanks for the welcome and suggestion.

I have just opened my "Services" based off the tutorial you linked. DHCP client's Status is "Running" and Startup Type is "Automatic".

Is there anything more I need to do?

dalchina said:

You might try system restore, if you have enabled that, as your problem has occurred so recently.
And rather than spend days trying to fix this, do a factory reset.

Or clean install 1803.

A key strategy is to
a. Start using disk imaging routinely as early as you can- before something goes badly wrong.
(Macrium Reflect (free) + external storage for disk image sets)
b. Configure your system and keep simple notes
c. Create a new differential disk image - 'update' your disk image set- after a number of successful changes

Repeat (b) and (c)

Then when sthg goes wrong, in many cases you can restore a disk image - without technical help- and be back with a working PC- works even if you have to replace the disk.

Mmm, a factory reset is looking awfully appealing at the moment, unfortunately I didn't enable it to begin with as I have barely installed anything onto the laptop, thought it would be fine and I'd get away with it.

Thanks for the strategy, I have done this in the past but unfortunately failed to in this situation.

Open administrative command prompt and copy and paste:

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

post a share link into the thread (one drive, drop box, or google drive)


Plan to use the Windows advanced troubleshooting menu:
a) system restore
b) reset save files

Alternatives are
c) in place upgrade repair using a window 10 iso
d) clean install

post a share link into the thread (one drive, drop box, or google drive)

Here is the return:

Error 0x800706ba Dicussion Code #1 - Google Docs

Please let me know if you need editing access.

Please check the desktop for a file and post it using a share link into the thread.

Collected files:

CollectedFiles - Google Drive

Perform the following steps:

1) Uninstall Norton antivirus using the applicable uninstall tool:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

2) Make sure that Windows defender is on after the uninstallation

3) After the uninstallation perform the following steps:
4) Open administrative command prompt and type or copy and paste:
5) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) chkdsk /scan
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

If these commands still cannot run then place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
Then run the commands again.

Also rerun each the DM and BETA log collectors, look for files on the desktop and upload into the thread.

9) Download and install HD Tune (free edition)
Post images into the thread for test results on these tabs:
a) Health (SMRT)
b) Benchmark
c) Full error scan

Code:

Event[9132]:
  Log Name: System
  Source: Ntfs
  Date: 2018-10-01T10:02:24.541
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI
  Description: 
A corruption was discovered in the file system structure on volume C:.
A corruption was found in a file system index structure.  The file reference number is 0x300000007252e.  The name of the file is "\Program Files\WindowsApps\Microsoft.Office.Desktop.Word_16030.10730.20127.0_x86__8wekyb3d8bbwe\.pkg".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

Code:

Event[10367]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2018-10-01T14:40:19.892
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI
  Description: 
{Registry Hive Recovered} Registry hive (file): '\??\C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT' was corrupted and it has been recovered. Some data might have been lost.

Code:

Event[9209]:
  Log Name: System
  Source: Ntfs
  Date: 2018-10-01T10:16:58.721
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI
  Description: 
A corruption was discovered in the file system structure on volume C:.
The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1000000000000.  The name of the file is "<unable to determine file name>".

Code:

Event[9190]:
  Log Name: System
  Source: Ntfs
  Date: 2018-10-01T10:09:22.791
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI
  Description: 
A corruption was discovered in the file system structure on volume C:.
A corruption was found in a file system index structure.  The file reference number is 0x30000000152a1.  The name of the file is "\Users\Tom\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\LocalState\ConstraintIndex\Settings_{e0b7a47c-395d-47af-8d7d-018b5545877b}".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

Code:

Event[10918]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-10-01T18:17:14.316
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MSI
  Description: 
The Norton Security service terminated unexpectedly.  It has done this 3 time(s).

Code:

Event[10371]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2018-10-01T14:41:10.912
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: MSI
  Description: 
Installation Failure: Windows failed to install the following update with error 0xC190011F: Feature update to Windows 10, version 1803.

Code:

Event[9935]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-10-01T13:27:18.011
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MSI
  Description: 
The Windows Modules Installer service terminated with the following error: 
The RPC server is unavailable.

Code:

Event[9902]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-10-01T13:08:27.344
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MSI
  Description: 
The Norton Security service terminated unexpectedly.  It has done this 3 time(s).

Perform the following steps:

1) Uninstall Norton antivirus using the applicable uninstall tool:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

2) Make sure that Windows defender is on after the uninstallation

3) After the uninstallation perform the following steps:
4) Open administrative command prompt and type or copy and paste:
5) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) chkdsk /scan
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
CMD Prompt Return:

After following the above instructions I lost the text after a reset, but it was very similar errors to before, and similar to below after the clean boot.

If these commands still cannot run then place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
Then run the commands again.

Clean Boot CMD Prompt Return:
Microsoft Windows [Version 10.0.16299.666]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>sfc /scannow

Windows Resource Protection could not start the repair service.

C:\Users\Administrator>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.16299.15

Image Version: 10.0.16299.666

[== 4.5% ]
Error: 1726

The remote procedure call failed.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\Administrator>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
618240 file records processed.
File verification completed.
21286 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
1190 reparse records processed.
885922 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
1190 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
133842 data files processed.
CHKDSK is verifying Usn Journal...
37187800 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

630671359 KB total disk space.
89215236 KB in 462704 files.
372676 KB in 133843 indexes.
0 KB in bad sectors.
747691 KB in use by the system.
65536 KB occupied by the log file.
540335756 KB available on disk.

4096 bytes in each allocation unit.
157667839 total allocation units on disk.
135083939 allocation units available on disk.


C:\Users\Administrator>

Downloading and running DM Log collector:
The follow messages came up:
"Eventing Command Line Utility has stopped working"
"Microsoft R Console Based Script Host has stopped working"
The zip file created on the desktop is empty again. I've attached it.

Downloading, extracting and running Log Collector (I'm following the precaution to make sure I'm opening the extracted files only and not through the zip).:
The same result as before, simply pops up with the black box then immediately exits.

I have attached the images from HD Tune. I could not see any actions for "a) Health SMRT".

What are the state of the files on the computer?
Had you backed up important files to another drive or to the cloud?
Had a backup image been made?
If you needed to could you perform a clean install?

Are you able to make a Windows 10 iso on a working computer?
Do you have flash drives that you can format (> or = 8 GB )

Open administrative Powershell and type or copy and paste:

Get-ComputerRestorePoint
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

In the left low corner click restart while holding down the shift key > boot to the Windows advanced troubleshooting menu.
Click troubleshoot
Click startup options (not startup repair)
Click the menu option restart
Click #6 safe mode or safe mode with networking or safe mode with command prompt

These steps can be done when back on the desktop or if you are able to use safe mode with networking
Plan to download and install HD Sentinel: free or trial edition
Hard Disk Sentinel - HDD health and temperature monitoring
Post images for results on these tabs:
a) overview
b) temperature
c) SMART
d) information
e) disk performance

For HD Tune complete the Full error scan and post an image of the results into the thread.