Failing to update windows 10 (1803 Update). Error 0x800706ba  

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  1. Posts : 2,496
    Windows 10
       #11

    You are far too keen and impatient, get those Windows updates done first before you start installing stuff.
    It is not just a version updates which takes a while it is all the others as well. Also go to MS Store and update all those Apps even if you have no intention of using them.

    No need for all this complex analysis stuff at present.

    When everything is done, then you do your installs.
      My Computer


  2. Posts : 14
    Windows 10
    Thread Starter
       #12

    zbook said:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Here is the return:

    Microsoft Windows [Version 10.0.16299.666]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Windows Resource Protection could not start the repair service.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.666

    [== 4.5% ]
    Error: 1726

    The remote procedure call failed.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.

    Stage 1: Examining basic file system structure ...
    609024 file records processed.
    File verification completed.
    18826 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    1047 reparse records processed.
    828502 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    1047 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    109740 data files processed.
    CHKDSK is verifying Usn Journal...
    36482768 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    630671359 KB total disk space.
    73846716 KB in 394695 files.
    311184 KB in 109741 indexes.
    0 KB in bad sectors.
    737643 KB in use by the system.
    65536 KB occupied by the log file.
    555775816 KB available on disk.

    4096 bytes in each allocation unit.
    157667839 total allocation units on disk.
    138943954 allocation units available on disk.

    C:\Windows\system32>chkdsk /scan

    zbook said:
    6) See if any of the steps in this link are useful in running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
    Clear steps, thanks; but unfortunately get the same result of it immediately closing/crashing.

    Tom1991 said:
    Thanks for the welcome and suggestion.

    I have just opened my "Services" based off the tutorial you linked. DHCP client's Status is "Running" and Startup Type is "Automatic".

    Is there anything more I need to do?
    dalchina said:
    You might try system restore, if you have enabled that, as your problem has occurred so recently.
    And rather than spend days trying to fix this, do a factory reset.

    Or clean install 1803.

    A key strategy is to
    a. Start using disk imaging routinely as early as you can- before something goes badly wrong.
    (Macrium Reflect (free) + external storage for disk image sets)
    b. Configure your system and keep simple notes
    c. Create a new differential disk image - 'update' your disk image set- after a number of successful changes

    Repeat (b) and (c)

    Then when sthg goes wrong, in many cases you can restore a disk image - without technical help- and be back with a working PC- works even if you have to replace the disk.
    Mmm, a factory reset is looking awfully appealing at the moment, unfortunately I didn't enable it to begin with as I have barely installed anything onto the laptop, thought it would be fine and I'd get away with it.

    Thanks for the strategy, I have done this in the past but unfortunately failed to in this situation.
      My Computer


  3. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Open administrative command prompt and copy and paste:

    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
    post a share link into the thread (one drive, drop box, or google drive)


    Plan to use the Windows advanced troubleshooting menu:
    a) system restore
    b) reset save files

    Alternatives are
    c) in place upgrade repair using a window 10 iso
    d) clean install
      My Computer


  4. Posts : 14
    Windows 10
    Thread Starter
       #14

    post a share link into the thread (one drive, drop box, or google drive)
    Here is the return:

    Error 0x800706ba Dicussion Code #1 - Google Docs

    Please let me know if you need editing access.
      My Computer


  5. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Please check the desktop for a file and post it using a share link into the thread.
      My Computer


  6. Posts : 14
    Windows 10
    Thread Starter
       #16
      My Computer


  7. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Perform the following steps:

    1) Uninstall Norton antivirus using the applicable uninstall tool:
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

    2) Make sure that Windows defender is on after the uninstallation

    3) After the uninstallation perform the following steps:
    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    If these commands still cannot run then place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
    Then run the commands again.

    Also rerun each the DM and BETA log collectors, look for files on the desktop and upload into the thread.

    9) Download and install HD Tune (free edition)
    Post images into the thread for test results on these tabs:
    a) Health (SMRT)
    b) Benchmark
    c) Full error scan





    Code:
    Event[9132]:
      Log Name: System
      Source: Ntfs
      Date: 2018-10-01T10:02:24.541
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MSI
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    A corruption was found in a file system index structure.  The file reference number is 0x300000007252e.  The name of the file is "\Program Files\WindowsApps\Microsoft.Office.Desktop.Word_16030.10730.20127.0_x86__8wekyb3d8bbwe\.pkg".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    Event[10367]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2018-10-01T14:40:19.892
      Event ID: 5
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MSI
      Description: 
    {Registry Hive Recovered} Registry hive (file): '\??\C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT' was corrupted and it has been recovered. Some data might have been lost.
    Code:
    Event[9209]:
      Log Name: System
      Source: Ntfs
      Date: 2018-10-01T10:16:58.721
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MSI
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1000000000000.  The name of the file is "<unable to determine file name>".
    Code:
    Event[9190]:
      Log Name: System
      Source: Ntfs
      Date: 2018-10-01T10:09:22.791
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MSI
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    A corruption was found in a file system index structure.  The file reference number is 0x30000000152a1.  The name of the file is "\Users\Tom\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\LocalState\ConstraintIndex\Settings_{e0b7a47c-395d-47af-8d7d-018b5545877b}".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    Event[10918]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-10-01T18:17:14.316
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MSI
      Description: 
    The Norton Security service terminated unexpectedly.  It has done this 3 time(s).
    Code:
    Event[10371]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-10-01T14:41:10.912
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MSI
      Description: 
    Installation Failure: Windows failed to install the following update with error 0xC190011F: Feature update to Windows 10, version 1803.
    Code:
    Event[9935]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-10-01T13:27:18.011
      Event ID: 7023
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MSI
      Description: 
    The Windows Modules Installer service terminated with the following error: 
    The RPC server is unavailable.
    Code:
    Event[9902]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-10-01T13:08:27.344
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: MSI
      Description: 
    The Norton Security service terminated unexpectedly.  It has done this 3 time(s).
      My Computer


  8. Posts : 14
    Windows 10
    Thread Starter
       #18

    Perform the following steps:

    1) Uninstall Norton antivirus using the applicable uninstall tool:
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

    2) Make sure that Windows defender is on after the uninstallation

    3) After the uninstallation perform the following steps:
    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    CMD Prompt Return:
    After following the above instructions I lost the text after a reset, but it was very similar errors to before, and similar to below after the clean boot.

    If these commands still cannot run then place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials
    Then run the commands again.
    Clean Boot CMD Prompt Return:
    Microsoft Windows [Version 10.0.16299.666]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Users\Administrator>sfc /scannow

    Windows Resource Protection could not start the repair service.

    C:\Users\Administrator>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.666

    [== 4.5% ]
    Error: 1726

    The remote procedure call failed.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Users\Administrator>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.

    Stage 1: Examining basic file system structure ...
    618240 file records processed.
    File verification completed.
    21286 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    1190 reparse records processed.
    885922 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    1190 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    133842 data files processed.
    CHKDSK is verifying Usn Journal...
    37187800 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    630671359 KB total disk space.
    89215236 KB in 462704 files.
    372676 KB in 133843 indexes.
    0 KB in bad sectors.
    747691 KB in use by the system.
    65536 KB occupied by the log file.
    540335756 KB available on disk.

    4096 bytes in each allocation unit.
    157667839 total allocation units on disk.
    135083939 allocation units available on disk.


    C:\Users\Administrator>

    Downloading and running DM Log collector:
    The follow messages came up:
    "Eventing Command Line Utility has stopped working"
    "Microsoft R Console Based Script Host has stopped working"
    The zip file created on the desktop is empty again. I've attached it.

    Downloading, extracting and running Log Collector (I'm following the precaution to make sure I'm opening the extracted files only and not through the zip).:
    The same result as before, simply pops up with the black box then immediately exits.

    I have attached the images from HD Tune. I could not see any actions for "a) Health SMRT".
    Attached Thumbnails Attached Thumbnails Failing to update windows 10 (1803 Update). Error 0x800706ba-untitled.png  
    Failing to update windows 10 (1803 Update). Error 0x800706ba Attached Files
      My Computer


  9. Posts : 40,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    What are the state of the files on the computer?
    Had you backed up important files to another drive or to the cloud?
    Had a backup image been made?
    If you needed to could you perform a clean install?

    Are you able to make a Windows 10 iso on a working computer?
    Do you have flash drives that you can format (> or = 8 GB )

    Open administrative Powershell and type or copy and paste:

    Get-ComputerRestorePoint
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    In the left low corner click restart while holding down the shift key > boot to the Windows advanced troubleshooting menu.
    Click troubleshoot
    Click startup options (not startup repair)
    Click the menu option restart
    Click #6 safe mode or safe mode with networking or safe mode with command prompt

    These steps can be done when back on the desktop or if you are able to use safe mode with networking
    Plan to download and install HD Sentinel: free or trial edition
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images for results on these tabs:
    a) overview
    b) temperature
    c) SMART
    d) information
    e) disk performance

    For HD Tune complete the Full error scan and post an image of the results into the thread.
      My Computer


  10. Posts : 14,005
    Windows 10 Pro X64 21H1 19043.1503
       #20

    For the DM_log_collector, I don't think you are using an Elevated Command Prompt. If you were, the prompt window would look like this:
    Failing to update windows 10 (1803 Update). Error 0x800706ba-image.png
      My Computers


 

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