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  1.    29 Aug 2017 #11
    Join Date : Aug 2016
    S/E England
    Posts : 4,480
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Silverfish2910 View Post
    So, how do I identify and get rid of the failed install?
    App installs and updates, failed or successful, should be listed in the Reliability Monitor. Look there for clues as to what it is. If it doesn't show an app name, but instead something like...
    'Application:9WZDNCRFJ364-Submission:1152921504626901723
    ...then google the app ID, in this example the ID 9WZDNCRFJ364 is for Skype.
      My ComputersSystem Spec
  2.    14 Oct 2017 #12
    Join Date : Jul 2015
    Posts : 3,694
    10 Pro

    I just got this exact problem after the 1709 upgrade. Looking in shell:AppsFolder it seems it is the old Contact Support app.

    Click image for larger version. 

Name:	Capture.PNG 
Views:	12 
Size:	14.9 KB 
ID:	158123

    This app doesn't exist any more and can't so can't be uninstalled.

    There are a few reddit threads (like this) about it but no solution yet.

    Anyone know how edit start menu?
      My ComputerSystem Spec
  3.    14 Oct 2017 #13
    Join Date : Aug 2016
    S/E England
    Posts : 4,480
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by lx07 View Post
    Anyone know how edit start menu?
    The Start menu is built from two sets of shortcuts, one for all users the other 'per account'. Right-click on an entry in the Start menu, select 'More > Open file location' and it will open File Explorer at the location of the shortcut concerned. In this case I presume you just want to delete it.

    Edit: Oh, you want to remove a universal app, the above is for desktop apps, I'll look into this....

    2nd Edit: remember this thread?
    Removing dead icons from Start menu All Apps
      My ComputersSystem Spec
  4.    14 Oct 2017 #14
    Join Date : Jul 2015
    Posts : 3,694
    10 Pro

    Quote Originally Posted by Bree View Post
    2nd Edit: remember this thread?
    Removing dead icons from Start menu All Apps
    I do indeed but I think it doesn't work like that any more. I copied TileDataLayer directory from another account (Administrator) where the phantom app doesn't exist but it didn't solve the problem.

    I then tried making a new account (it was OK too) and the TileDataLayer directory is apparently no longer created (I'm on 16299.19 incidentally). The start menu all apps list (and layout) must be stored somewhere else but I can't find it.

    Anyway creating a new account seems to solve the problem even if I don't know why.
      My ComputerSystem Spec

 
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