Aspera Connect (I cannot get this stupid thing to launch)


  1. Khan N Singh
    Posts : 27
    Windows 10
       New #1

    Aspera Connect (I cannot get this stupid thing to launch)


    Anyone know anything about this? I need to access some files my former employer put up for me on their server, but they told me I needed Aspera Connect to grab them. Okay....

    I eventually got the program installed, and got an extension installed into both the Edge and Chrome browsers. However, the stupid app will not launch (I go into the Start menu where the applications listing is, and simply left-click on Aspera... I get nothing).

    Any ideas? Either I'm stupid, or IBM's tech support stinks. It is so convoluted, and if I'm not being run into a dead end, I'm being run in circles.

    Thanks people. Always appreciate the help you folks provide.

    Keith
      My Computer
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  3. Paul Black
    Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #2

    Hello @Khan N Singh,

    I have never used it but I did a bit of investigating for you and found this [ It appears there are 2 steps ]:

    > Installing IBM Aspera Connect using Chrome on WinOS

    Maybe uninstalling Aspera Connect and re-install it may help !
      My Computer
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  4. dalchina
    Posts : 43,284
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #3

    IBM Documentation

    I would have expected you'd be working with the browser extension... but

    that guide says
    Aspera Connect (I cannot get this stupid thing to launch)-1.jpg

    and
    Aspera Connect (I cannot get this stupid thing to launch)-1.jpg

    - so it seems you should be working from the system tray icon... not as you attempted.
      My Computers
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  6. Khan N Singh
    Posts : 27
    Windows 10
    Thread Starter
       New #4

    Thanks to you both...


    ...Thanks guys for taking the time.

    I will copy your info Dalchina and see what happens. Thank you

    Keith
      My Computer
    Quote Quote

 

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