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#21
OK, it might be a different number for each PC. If you search within the "HKEY_LOCAL_MACHINE\Software" for "iTunes" and keep hitting the F3 key you will probably find it. It might be that you could add a new sub key that points to the correct folder where your msi is residing? That would be sweet if it works. BTW, as I remember I fixed my problem by editing (I believe) this key. Its hard to remember since I was trashing around so much trying to find a fix that worked. On two PCs no less!
If this doesn't work the only other thing I know to do is a clean install. If you can back up all of you data and have all of your application install media/keys then this would be the way to go.
Apple has known about these issues since at least 2005 and has done nothing to help users. It even happens on Macs.
Last edited by SoFine409; 02 Sep 2015 at 13:29.
If I understood you correctly, the problem is that you are missing this msi file. You need that file and your problem is basically solved. Why do you have to modify the registry now? If you have that file, put it in the right location, inside the folder C:\ProgramData\Apple Computer\Installer Cache\iTunes 12.x.x.xx\ and the setup should be working!
Hi Joergi,
I think he has the file its just that the uninstaller/installer is giving him the message that the location is not accessible even thought he can clearly see the file and folder in windows explorer. I suspect that one of the registry keys related to the msi file needs to be corrected.
If the file is at the right location and it still does not work, I would make sure that it has right NTFS permissions.